Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$110K - $130K *

Elevate customer success by managing post-go-live accounts, driving adoption, and ensuring retention. Collaborate with teams to enhance product value and create a seamless customer experience from SMB...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Optimize client success by managing a diverse portfolio, leading teams, and aligning strategies with client goals. Drive results through effective project management and relationship building across v...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $115K *

Unlock potential by driving customer success in the Retail and CPG sectors. Own relationships with major brands, enhance digital engagement, and ensure measurable outcomes through strategic account ma...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Drive customer success by managing client relationships, enhancing satisfaction, and ensuring value realization. Collaborate across teams to deliver exceptional experiences and foster growth through s...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$83K - $166K *

Unlock the potential of cloud infrastructure by leading transformative initiatives that enhance developer productivity and operational efficiency. Drive cross-functional programs that reshape deployme...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate revenue growth by driving strategic partnerships and sales initiatives. Own a quota, cultivate executive relationships, and implement market strategies to position the organization as a lea...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of enterprise sales by driving revenue through strategic partnerships. Collaborate with senior executives to develop market strategies and enhance our reputation as a leader in digita...

New York, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Optimize customer relationships by driving implementation and adoption of solutions, ensuring value realization and retention. Collaborate cross-functionally to enhance customer success and create adv...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Champion customer success by driving strategic engagement and implementation, ensuring high adoption and retention. Collaborate with cross-functional teams to deliver value and foster growth for enter...

Portland, ORRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $98K *

Empower clients by managing relationships and ensuring seamless project transitions. Drive user satisfaction and compliance through strategic engagement and effective training, while contributing to r...

Burnaby, BCIn-Person

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$171K - $198K *

Drive customer operational excellence by enhancing digital tools for issue resolution. Lead product strategy, improve workflows, and leverage insights to transform customer interactions into proactive...

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$140K - $170K *

Champion the development of a global Manager Program, balancing strategy and execution. Collaborate with senior leaders to enhance manager capabilities, ensuring alignment with company goals and foste...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $195K *

Lead the development of a global Manager Development Program, balancing strategy and execution. Collaborate with senior leaders to enhance manager capabilities, ensuring alignment with company goals a...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $195K *

Shape a global Manager Development Program by designing, facilitating, and iterating on learning experiences that align with company strategy, ensuring leaders are equipped for rapid growth and operat...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $100K *

Transform client success by driving engagement and satisfaction with the Skai platform. Leverage your project management and technical skills to enhance client ROI through effective campaign strategie...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Advance the Core Platform as a Senior Product Manager, driving product direction and modernization for identity management and shared services, while collaborating with cross-functional teams to enhan...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$128K - $192K *

Join a team that drives customer success by maximizing value from Workday Learn. You'll own customer relationships, define outcomes, and use insights to enhance engagement and adoption, ensuring clien...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $145K *

Join a team that's redefining sports analytics by leading the development of innovative data visualization tools. Collaborate across functions to transform complex tracking data into actionable insigh...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$128K - $192K *

Unlock customer success by driving adoption, value realization, and strategic growth for enterprise clients in a fast-paced environment. Collaborate across teams, create measurable outcomes, and ensur...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $180K *

Champion the strategic marketing of a cutting-edge platform, driving product positioning, messaging, and go-to-market strategies. Collaborate across teams to enhance customer engagement and establish...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $150K *

Champion integrated marketing campaigns that drive pipeline growth in the Business & Government sector. Collaborate across teams to execute strategies, optimize performance, and leverage AI for innova...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$166K - $214K *

Reimagine partner marketing by leading strategic alliances and tech integrations. Drive impactful campaigns, optimize processes, and enhance brand visibility through collaborative efforts across teams...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$103K - $148K *

Join a team that's redefining supply chain economics by designing and owning models that quantify Tech-SC's value. Collaborate across finance and planning to drive strategic decisions that enhance upt...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $160K *

Join a team that's redefining marketing technology by bridging strategy and execution. In this hybrid role, you'll prioritize initiatives, manage project delivery, and collaborate with cross-functiona...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$116K - $160K *

Transform complex technical programs by leading cross-functional teams in delivering innovative software and systems solutions across embedded, mobile, and cloud environments, ensuring alignment and c...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.