Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$150K - $180K *

Pioneer strategic growth by leading complex client relationships, driving integrated teams, and shaping impactful campaigns. Leverage executive influence to enhance client partnerships and foster orga...

Today

  •   8 - 10 years exp.  •   Media

$70K - $95K *

Empower client success by managing relationships and driving growth through strategic guidance and collaboration. Ensure seamless adoption of technology and services while fostering long-term partners...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Media

$141K - $166K *

Lead the charge in shaping product messaging and go-to-market strategies, driving awareness and adoption through cross-functional collaboration and strategic insights. This role demands a proactive in...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in shaping innovative protection solutions for families. As a Senior Product Manager, you'll define strategies, craft roadmaps, and collaborate across teams to deliver seamless, intell...

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$92K - $140K *

Engage with cross-functional teams to drive large-scale software delivery and digital transformation. Leverage Agile methodologies and technical expertise to ensure timely, high-quality outcomes while...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Elevate client satisfaction by serving as the primary contact, advocating for their needs, and ensuring exceptional service delivery. Build strong relationships and drive retention through effective c...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $180K *

Join a team that's shaping impactful products by owning the full product lifecycle. Drive innovation in a fast-paced environment, collaborating with cross-functional teams to deliver solutions that en...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $160K *

Drive strategic direction and product roadmap for diagnostic software, ensuring alignment with corporate objectives. Collaborate with teams to innovate and maintain compliance in healthcare IT solutio...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $160K *

Join a team that's driving innovation in healthcare IT by shaping product strategies and integrating software solutions with EMRs. Collaborate across functions to enhance diagnostic tools while ensuri...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $160K *

Innovate within the healthcare IT sector by driving product strategy and development. Collaborate with cross-functional teams to enhance software systems, ensuring compliance and addressing technical...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Champion customer success by driving impactful relationships, ensuring clients maximize platform value through effective training and insights. Collaborate cross-functionally to enhance account growth...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in positioning our CRM for roofing contractors. Own strategy, messaging, and go-to-market for AI products, driving awareness and adoption while collaborating across teams to prove impa...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$145K - $185K *

Join a dynamic team as a Senior Marketing Analytics Manager, driving marketing performance measurement and insights. Collaborate cross-functionally to build impactful reporting and attribution models...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion the development of IAM and Entitlements, driving product strategy and execution. Collaborate with cross-functional teams to unify access management and product configuration, ensuring alignme...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading product strategy for Identity & Access Management and Entitlements. Drive innovation in a mature domain while establishing a new framework, collaborating with cross-functio...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $175K *

Pioneer a transformative role in product management, overseeing Identity & Access Management and Entitlements. Collaborate with cross-functional teams to define roadmaps, unify frameworks, and drive p...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$151K - $196K *

Elevate your career by driving impactful marketing strategies in the biotechnology sector. Collaborate with cross-functional teams to create engaging promotional materials that resonate with patients...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $140K *

Transform enterprise change strategies by leading adoption initiatives, engaging stakeholders, and executing comprehensive plans for technology rollouts. Drive measurable results in organizational cha...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $165K *

Elevate partner engagement and strategic direction for high-value Utility VPP accounts. Drive program success as a trusted advisor, mentor, and functional leader, ensuring optimal growth and operation...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$126K - $198K *

Join a team that's shaping consumer storytelling and partnerships, driving engagement across diverse media. Leverage your creativity and relationship-building skills to connect LinkedIn with new audie...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive customer success by building strong relationships with enterprise accounts, ensuring strategic guidance, adoption, and retention. Collaborate cross-functionally to enhance customer experiences a...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Partner with us to enhance enterprise customer relationships, driving adoption and retention through strategic guidance and tailored support. Collaborate cross-functionally to ensure customer success...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $170K *

Lead the marketing strategy for a professional services firm, collaborating with senior leaders to drive growth initiatives and enhance brand presence through integrated campaigns and thought leadersh...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $170K *

Shape the future of marketing strategy by leading integrated campaigns and driving growth initiatives across professional services. Collaborate with senior leaders to enhance brand presence and engage...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $110K *

Advance client engagement by leading complex event operations, ensuring exceptional service delivery and strategic execution. Manage budgets, resources, and team dynamics while optimizing processes to...

4 days ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.