Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$110K - $130K *

Elevate event experiences by managing diverse corporate programs, from flagship conferences to internal meetings. Collaborate cross-functionally to ensure seamless execution, budget adherence, and imp...

Colorado, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$115K - $173K *

Pioneer innovative TD Auto Finance products from concept to market by collaborating with stakeholders, analyzing trends, and driving strategic product initiatives that enhance customer value and achie...

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $173K *

Lead the development and launch of innovative finance products, managing from inception through delivery to enhance customer experience and drive profitability while meeting regulatory standards and a...

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$123K - $186K *

Shape customer success by leveraging your expertise to drive value and innovation. Collaborate with stakeholders to enhance platform adoption and ensure high ROI for clients, while addressing technica...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $202K *

Collaborate with high-value customers to ensure they achieve significant ROI through tailored guidance and strategic alignment, acting as a trusted advisor and driving platform adoption across various...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Champion growth by leading a dynamic tax team, providing strategic guidance and innovative solutions to complex tax issues while collaborating with stakeholders to enhance business objectives and clie...

4 days ago

  •   8 - 10 years exp.  •   Staffing

$147K - $202K *

Elevate customer success by serving as a trusted advisor, ensuring high-value clients maximize their investment through strategic guidance and tailored solutions across various industries, including F...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Join a team that's dedicated to driving customer success by providing expert guidance and support. Leverage your industry knowledge to enhance customer experiences and ensure they achieve maximum valu...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $202K *

Unlock your potential as a Customer Success Manager, guiding high-value clients to maximize their investment in our platform. Collaborate with diverse industries to drive strategic alignment and enhan...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Unlock potential by serving as a trusted advisor to high-value customers, ensuring they achieve significant ROI through tailored guidance and strategic alignment with their business goals across vario...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Drive customer success by ensuring high-value clients achieve ROI through expert guidance, strategic alignment, and proactive support across various industries, enhancing their experience with our pla...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Join a team that's dedicated to enhancing customer success through strategic guidance and support. As a key advisor, you'll ensure high-value clients maximize their investment, driving innovation and...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Unlock your potential as a Customer Success Manager, guiding high-value clients to maximize their investment in our platform. Collaborate with diverse industries, ensuring alignment of technical and b...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $160K *

Join us to drive customer success by fostering strong relationships, ensuring optimal use of robotic automation solutions, and identifying growth opportunities. Your strategic insights will enhance cu...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$71K - $113K *

Join a dynamic team as you manage customer renewals, fostering strong relationships and driving retention. Leverage your negotiation skills to maximize profits while ensuring client satisfaction and n...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Shape the future of small-business finance by leading AI-driven product initiatives. Drive customer onboarding, enhance workflows, and integrate solutions to simplify financial management for users, w...

4 days ago

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Partner with us to deliver exceptional technical support for cutting-edge cloud technologies. Engage with customers, troubleshoot complex issues, and collaborate with teams to enhance their experience...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $170K *

Lead customer success initiatives by driving AI adoption and deployment across enterprise workflows. Collaborate with cross-functional teams to ensure measurable value and enhance operational efficien...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a transformative healthcare initiative, managing the launch of new nurse practitioner practices. Leverage your project management skills to ensure seamless implementation and ongoing success, whi...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Empower our product team as you own the core research workflow, collaborating cross-functionally to enhance user experiences. Drive product execution and quality shipping while laying the groundwork f...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $201K *

Join a team that's innovating the future of customer experience through AI-driven solutions. As a Senior Technical Program Manager, you'll lead cross-functional teams to design and deliver scalable sy...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion customer success by driving account growth, retention, and adoption. Collaborate with government clients to ensure alignment with product capabilities, influence strategy, and contribute to o...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in shaping product operations for a growing team. Design and implement systems that enhance efficiency, visibility, and collaboration, ensuring the product team thrives in a dynamic, e...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive the evolution of our product operations by designing and implementing systems that enhance team efficiency, visibility, and collaboration. You'll empower product managers and shape the future of...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.