Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$72K - $108K *

Join a team that's dedicated to empowering nonprofits through data-driven strategies. You'll manage a diverse portfolio, fostering relationships and driving growth while supporting impactful causes ac...

1 week ago

  •   Less than 5 years exp.  •   Media

$72K - $108K *

Champion client success by managing a diverse portfolio of nonprofit relationships, leveraging data solutions to enhance fundraising efforts and drive revenue growth across multiple channels...

1 week ago

  •   Less than 5 years exp.  •   Media

$72K - $108K *

Elevate nonprofit partnerships by managing a diverse portfolio, driving revenue growth, and implementing data-driven strategies to enhance donor engagement and retention across multiple channels...

1 week ago

  •   Less than 5 years exp.  •   Media

$134K - $168K *

Innovate operational excellence in B2B marketing by architecting an advanced GTM engine integrating systems to streamline workflows, enhance lead flows, and leverage AI for efficiency and effective cr...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform the delivery of complex executive education programs, leading a team to enhance learner experiences and operational excellence while managing stakeholder relationships and program health at...

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$145K - $160K *

Drive strategic initiatives by leading complex, cross-functional projects that align stakeholders and transform business priorities into actionable plans, ensuring successful execution across Revenue...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$54K - $106K *

Serve as a key client liaison in employee benefits management, focusing on relationship building, client retention, compliance audits, and data analysis to enhance service quality and support business...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$166K - $195K *

Transform vendor relationships by leading strategic sourcing initiatives, driving negotiations, and optimizing procurement processes. Collaborate with cross-functional teams to deliver measurable savi...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$166K - $195K *

Optimize sourcing strategies and vendor partnerships to drive savings and reduce risk. Collaborate with stakeholders to execute complex contracts, leveraging data and AI for impactful decision-making...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$146K - $172K *

Drive strategic sourcing and vendor management, leading negotiations and contract execution. Collaborate with cross-functional teams to optimize vendor relationships, ensuring measurable savings and r...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$101K - $182K *

Transform your career by leading large-scale programs, driving cross-functional initiatives, and ensuring successful project delivery. Leverage your expertise in stakeholder management and strategic p...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Engage with cross-functional teams to drive AI security product marketing initiatives, focusing on buyer insights, competitive analysis, and effective sales enablement. Collaborate on launches and con...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$131K - $152K *

Drive program strategy and execution across Customer Operations and Brand Marketing, connecting teams and enhancing customer experiences while leveraging AI and creative workflows to optimize processe...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Media

$90K - $110K *

Drive the growth of Dealer Finance by managing client relationships, developing new business opportunities, and ensuring customer satisfaction. Utilize your expertise to meet financial objectives and...

Hamilton, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $160K *

Join a team that's dedicated to enhancing utility customer relationships, maximizing technology value, and driving strategic initiatives. Collaborate across departments to ensure customer success and...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$50K - $150K *

Develop strong relationships with skilled nursing facilities in the Milwaukee metro. Engage with Administrators and Directors of Nursing to facilitate alignment calls, ensuring effective communication...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building strong relationships with skilled nursing facilities, facilitating alignment calls, and ensuring seamless communication between clinical teams and administrators across th...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Engage with skilled nursing facilities in the Cincinnati metro, building lasting relationships with key staff. Drive alignment calls and support clinical teams, ensuring facilities receive essential c...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building lasting relationships with skilled nursing facilities. Engage with administrators and nursing directors to facilitate care alignment, ensuring patients receive essential s...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building strong relationships with skilled nursing facilities. Drive alignment with clinical teams and enhance patient care through consistent visits and trust-building in your des...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Engage with skilled nursing facilities across assigned metros, building lasting relationships with key staff. Travel 2-3 weeks monthly to facilitate alignment calls, ensuring facilities receive essent...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Drive impactful relationships across skilled nursing facilities in the Atlanta metro. Collaborate with clinical teams to ensure patient care needs are met, while establishing trust and rapport with ke...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Join a team that's dedicated to building strong relationships in skilled nursing facilities. You'll engage with key stakeholders, facilitating essential care connections while becoming a trusted partn...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Support healthcare facilities by building strong relationships with staff, facilitating alignment calls, and ensuring seamless communication with clinical teams. Your role is vital in connecting care...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $300K *

Develop strategic customer relationships, drive retention and expansion for complex accounts, and collaborate across teams to ensure customer success and satisfaction. Build trust with C-suite stakeho...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.