Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$150K - $180K *

Transform the agent experience by leading strategy across recruitment, onboarding, and ongoing support. Drive engagement and success through cohesive learning and development initiatives, ensuring age...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Lead the customer lifecycle by driving onboarding, adoption, and expansion. Utilize AI tools to enhance workflows and deliver value, while building strong relationships and ensuring customer success t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K *

Empower your career by managing enterprise customer relationships, driving success, and ensuring long-term partnerships. Collaborate with C-suite executives to deliver measurable business outcomes and...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $105K *

Elevate your career by managing the operational lifecycle of B2G products. Drive onboarding, renewals, and readiness activities while ensuring smooth day-to-day operations. Collaborate cross-functiona...

Iowa City, IARemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $105K *

Join a team that's dedicated to optimizing B2G product operations, ensuring seamless execution of contracts and readiness activities. Drive cross-functional collaboration and manage critical timelines...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Unlock potential by leading product marketing strategies for developer-facing solutions. Collaborate across teams to enhance messaging, drive customer engagement, and ensure successful deployments, al...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive the evolution of the Marketing PMO, enhancing planning, governance, and execution across functions. Lead strategic programs, optimize workflows, and establish metrics to ensure predictable outco...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$143K - $169K *

Lead the transition to a modern, AI-native ITSM platform, enhancing service management across teams. Drive employee-centric design, streamline workflows, and ensure seamless integration while maintain...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $160K *

Unlock your potential as a Senior Tax Manager, guiding clients through complex tax challenges while fostering team growth and innovation. Collaborate with a dynamic team to deliver exceptional service...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $160K *

Take ownership of complex tax issues as a Senior Tax Manager, guiding national clients with strategic solutions and risk management. Collaborate with a dynamic team to enhance service delivery and fos...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $160K *

Unlock potential by managing a diverse client portfolio, delivering expert tax solutions, and fostering team growth through mentorship. Collaborate across departments to enhance service delivery and d...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $160K *

Innovate tax strategies and enhance client relations as you manage a diverse portfolio. Collaborate with a dynamic team to tackle complex issues, mentor peers, and drive continuous improvement in serv...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$90K - $108K *

Champion high-impact strategic initiatives, collaborating with executives to drive alignment and measurable results across the organization while navigating complexity and change...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $155K *

Champion the development of AI-driven analytics services, guiding strategy and roadmap while enhancing internal adoption and customer engagement. Drive innovation through prototypes, ensuring alignmen...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Advance your career by owning the strategy and roadmap for an AI-driven Analytics Platform. Collaborate with internal teams and enterprise customers to enhance service adoption and deliver impactful A...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $160K *

Transform customer experiences by guiding enterprise clients in maximizing value from their PLM investments. Leverage technical expertise to drive adoption, resolve issues, and foster long-term succes...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$205K - $298K *

Accelerate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and deliver strategic insights, ens...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Drive customer success by leading a team to enhance product adoption, renewals, and growth. Collaborate cross-functionally to resolve issues and improve customer experiences, ensuring alignment with s...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Lead the charge in driving customer success for enterprise clients, managing a team of Customer Success Managers to enhance product adoption, renewals, and growth. Collaborate cross-functionally to de...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $298K *

Transform customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and ensure seamless integration of...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Lead the charge in driving customer success and product adoption for enterprise clients. Manage a team of Customer Success Managers, ensuring exceptional service and strategic growth while collaborati...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $298K *

Join a team that's driving customer success through strategic leadership and collaboration. You'll manage a skilled team, enhance customer experiences, and ensure product adoption, all while fostering...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $298K *

Transform customer success by leading a dynamic team to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and deliver strategic insights that...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Elevate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and ensure alignment with business obj...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$116K - $171K *

Join a dynamic team to drive customer value through data-driven insights, AI solutions, and cross-functional collaboration. Empower stakeholders with compelling business cases and innovative strategie...

6 days ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.