Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Senior Marketing Manager, Field & Partner
$100K - $120K *
Join a dynamic team to drive partner and field marketing initiatives that accelerate growth and deepen relationships. Leverage your strategic and tactical skills to create impactful programs that gene...
1 week ago
Senior Marketing Manager, Field & Partner
$110K - $130K *
Empower your career by driving impactful partner and field marketing initiatives. This strategic role blends high-level planning with hands-on execution to enhance partner relationships and accelerate...
1 week ago
Senior Marketing Manager, Field & Partner
$100K - $120K *
Shape the future of partner and field marketing by driving demand and revenue through strategic programs. Collaborate with partners and execute hands-on initiatives to enhance relationships and achiev...
1 week ago
Senior Field & Demand Generation Manager, North America
$130K - $150K *
Join us to lead North America's field and demand marketing efforts, driving pipeline and revenue through strategic programs and cross-functional collaboration with sales and marketing teams...
Reposted 2 days ago
$85K - $95K *
Champion client success by managing relationships and driving growth across corporate accounts. Collaborate with stakeholders to ensure satisfaction and retention while executing strategic initiatives...
6 days ago
Senior Strategic Content Manager
$110K - $130K *
Transform your career by leading a high-performing team to create compelling thought leadership content. Drive strategic narratives that align with business priorities and market trends while fosterin...
3 weeks ago
$138K - $165K *
Champion innovation by leading the product vision for a cutting-edge Physics AI platform. Collaborate with engineering teams to ensure customer success and drive enterprise integration, focusing on in...
6 days ago
$90K - $110K *
Join our dynamic team as you drive customer success and engagement, ensuring seamless onboarding and support for our clients. Collaborate cross-functionally to enhance our platform and advocate for cu...
3 weeks ago
Senior Technical Program Manager
$119K - $234K *
Transform privacy and compliance programs for mission-critical services. Lead cross-team initiatives, implement AI-driven automation, and ensure regulatory adherence while minimizing risks and manual...
Today
Senior Technical Program Manager
$119K - $234K *
Transform compliance and privacy programs as a Senior Technical Program Manager. Lead cross-team initiatives, leverage AI for automation, and ensure regulatory readiness while minimizing risks and enh...
Today
Director, Customer Success Management
$135K - $160K *
Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...
2 weeks ago
$75K - $85K *
Shape customer success by managing accounts, driving product adoption, and mitigating churn risks. Collaborate with cross-functional teams to enhance customer experience and achieve revenue retention...
6 days ago
$80K - $95K *
Transform customer experiences as you manage service retention across the Central region. Drive growth by fostering relationships, identifying upsell opportunities, and ensuring exceptional satisfacti...
4 weeks ago
$80K - $95K *
Drive customer success by managing relationships and retention strategies across a diverse portfolio. Collaborate with clients to enhance satisfaction and identify growth opportunities while ensuring...
4 weeks ago
Senior Creative Program Manager
$115K - $175K *
Join a team that's redefining creative program management. You'll oversee complex projects, ensuring timely delivery and high-quality results while optimizing workflows and enhancing collaboration acr...
3 weeks ago
Senior Product Manager, Analytics & Insights
$118K - $219K *
Shape the future of healthcare analytics by leading product strategy and execution. Collaborate with cross-functional teams to deliver impactful insights that empower clinicians and drive operational...
2 days ago
$96K - $180K *
Transform customer relationships by guiding enterprise utility clients to achieve their goals. Collaborate across teams to ensure adoption, renewals, and measurable success, while fostering a customer...
4 days ago
$96K - $180K *
Lead the charge in nurturing and growing enterprise utility customer relationships, ensuring they achieve meaningful outcomes through innovative technology solutions and collaborative engagement throu...
5 days ago
Senior Customer Success Manager, Quantum Adoption & Technical Enablement
$112K - $141K *
Innovate customer success in quantum computing by driving adoption and technical enablement. Collaborate with cross-functional teams to optimize performance, design workflows, and create educational c...
Reposted yesterday
Customer Success Manager - Managed Services
$80K - $95K *
Lead the charge in customer engagement and service management, ensuring seamless delivery and long-term value through collaboration with stakeholders and proactive support strategies...
1 week ago
Senior Business Development Manager
$150K - $180K *
Optimize strategic growth initiatives by identifying high-impact opportunities, fostering partnerships, and leading market expansion efforts in the DeFi ecosystem. Bring your expertise to drive result...
1 week ago
Customer Success Strategy & Operations Manager
$120K - $145K *
Unlock potential by driving customer success strategies and operations. Collaborate with senior leaders to enhance customer experiences, analyze data for insights, and implement scalable solutions tha...
4 days ago
Senior Key Account Manager | Growth Channels
$95K - $115K *
Lead the charge in managing a diverse portfolio of national accounts, driving strategy and growth in the Department, Farm, Home & Brokers channel while mentoring a dynamic sales team and ensuring oper...
1 week ago
$145K - $160K *
Join our dynamic team as you drive impactful solutions in an AI-Native environment. Collaborate cross-functionally to enhance customer experiences and strategically guide product direction while focus...
Reposted 1 week ago
$136K - $187K *
Champion the design and execution of comprehensive benefits programs, ensuring competitive, compliant offerings for a diverse workforce. Collaborate with cross-functional teams to optimize employee ex...
2 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.