Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
$112K - $135K *
Transform the billing and pricing landscape by driving platform strategy, enhancing user experiences, and collaborating across teams to deliver innovative solutions that meet customer needs and busine...
2 days ago
$130K - $145K *
Unlock potential by serving as a trusted advisor to top-tier customers, guiding them through onboarding and adoption while ensuring successful product utilization and long-term value realization acros...
1 week ago
$140K - $180K *
Transform product management by owning the roadmap, prioritizing customer needs, and leveraging data to drive impactful AI-powered solutions. Collaborate closely with design and engineering to deliver...
2 weeks ago
Senior Program Manager, Global Field Operations
$115K - $160K *
Champion program excellence by leading complex, multi-team initiatives from inception to delivery. Drive alignment, manage risks, and leverage data to enhance operations while mentoring others in effe...
1 week ago
Senior Reward Manager, Americas
$120K - $145K *
Elevate your career by driving a cohesive Reward strategy across the Americas while collaborating globally. Shape processes, enhance governance, and partner with HR leaders to ensure competitive compe...
3 weeks ago
Senior Reward Manager, Americas
$120K - $145K *
Unlock potential by leading Reward strategies across the Americas while collaborating globally. Drive process improvements, enhance governance, and partner with HR teams to ensure competitive compensa...
3 weeks ago
$80K - $85K *
Manage client relationships and drive account growth by fostering trust and engagement. Collaborate cross-functionally to ensure client satisfaction and retention while identifying expansion opportuni...
1 week ago
$115K - $135K *
Elevate your career by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes as a trusted advisor. Collaborate with sales to enhance customer success an...
3 weeks ago
$110K - $130K *
Champion customer success by driving adoption and measurable outcomes for enterprise accounts. Collaborate with C-suite executives, manage account health, and partner with sales to enhance revenue ret...
4 weeks ago
$115K - $135K *
Inspire customer success by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes while acting as a trusted advisor to executives and a revenue partner...
4 weeks ago
Customer Success Manager (Performance Marketing)
$100K - $120K *
Drive customer success by managing key accounts, optimizing lead generation, and delivering strategic insights. Collaborate cross-functionally to enhance client relationships and ensure measurable bus...
3 weeks ago
Enterprise Customer Success Manager
$110K - $130K *
Drive customer success by managing enterprise accounts, ensuring retention and growth through strategic partnerships and data-driven insights. Collaborate cross-functionally to enhance customer experi...
3 weeks ago
Senior Customer Success Engineer - Flint
$140K - $160K *
Transform customer success by designing and automating workflows that enhance retention and streamline processes. Collaborate with a dedicated team to create impactful systems for educators, driving m...
3 weeks ago
Senior Product Marketing Manager, Marketing & Operations Audiences
$137K - $160K *
Transform the marketing landscape by owning audience strategy and messaging for Marketing and Operations leaders. Leverage insights to create impactful content and campaigns that drive growth and enha...
Reposted yesterday
$150K - $180K *
Shape the future of candidate sourcing by leading a dynamic team, optimizing strategies, and driving growth outcomes. Leverage your expertise to enhance pipeline performance and foster expert relation...
Yesterday
Senior Product Manager, Forward Deployed - US
$125K - $150K *
Champion innovation by discovering and scaling new business opportunities. Collaborate with Sales and customers to prototype solutions, turning insights into market-ready products that drive growth an...
1 week ago
$120K - $145K *
Join a team that's shaping the future of marketing in the DeFi space. Lead high-impact strategies, drive community engagement, and collaborate with cross-functional teams to enhance brand presence and...
1 week ago
Customer Success Manager, Global Delivery Partnerships
$102K - $113K *
Elevate merchant success by optimizing operations and driving revenue growth through data insights and relationship management. Collaborate cross-functionally to enhance platform performance and ensur...
1 week ago
Senior Technical Program Manager, Partner Solutions
$163K - $221K *
Elevate partner technology integrations by leading cross-functional programs, ensuring timely launches and quality outcomes. Drive metrics, manage dependencies, and streamline processes to enhance col...
3 weeks ago
Senior Product Manager (Technical)
$115K - $155K *
Elevate your career by leading API integrations and client onboarding. In this high-impact role, you'll define technical requirements, collaborate with engineering teams, and ensure successful product...
3 weeks ago
Senior Product Manager (Technical)
$115K - $155K *
Unlock your potential by leading API integrations and client onboarding. Drive technical requirements, collaborate with engineering teams, and ensure successful product launches in a high-impact, clie...
3 weeks ago
Senior Product Marketing Manager, GTM (Qualified)
$143K - $216K *
Transform the future of B2B marketing by leading product positioning and go-to-market strategies. Collaborate across teams to enhance Salesforce's ecosystem and drive impactful product launches that r...
Reposted 2 weeks ago
Senior Product Marketing Manager, GTM (Qualified)
$143K - $216K *
Champion the future of B2B marketing by driving product positioning, enabling sales, and collaborating across teams to enhance the Salesforce ecosystem. Your expertise will shape how thousands engage...
Reposted 2 weeks ago
Senior Product Marketing Manager, GTM (Qualified)
$143K - $216K *
Join a team that's redefining product marketing in the B2B SaaS space. Leverage your expertise to drive positioning, support launches, and collaborate across functions, making a significant impact in...
Reposted 2 weeks ago
Senior Technical Product Manager, Data Services
$95K - $135K *
Join a team that's shaping the future of data management by guiding strategic direction and execution for B2G registration and reporting platforms. Collaborate across technical and business domains to...
Today
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.