Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$112K - $135K *

Transform the billing and pricing landscape by driving platform strategy, enhancing user experiences, and collaborating across teams to deliver innovative solutions that meet customer needs and busine...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $145K *

Unlock potential by serving as a trusted advisor to top-tier customers, guiding them through onboarding and adoption while ensuring successful product utilization and long-term value realization acros...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $180K *

Transform product management by owning the roadmap, prioritizing customer needs, and leveraging data to drive impactful AI-powered solutions. Collaborate closely with design and engineering to deliver...

Ontario, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $160K *

Champion program excellence by leading complex, multi-team initiatives from inception to delivery. Drive alignment, manage risks, and leverage data to enhance operations while mentoring others in effe...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Elevate your career by driving a cohesive Reward strategy across the Americas while collaborating globally. Shape processes, enhance governance, and partner with HR leaders to ensure competitive compe...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Unlock potential by leading Reward strategies across the Americas while collaborating globally. Drive process improvements, enhance governance, and partner with HR teams to ensure competitive compensa...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $85K *

Manage client relationships and drive account growth by fostering trust and engagement. Collaborate cross-functionally to ensure client satisfaction and retention while identifying expansion opportuni...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $135K *

Elevate your career by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes as a trusted advisor. Collaborate with sales to enhance customer success an...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by driving adoption and measurable outcomes for enterprise accounts. Collaborate with C-suite executives, manage account health, and partner with sales to enhance revenue ret...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $135K *

Inspire customer success by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes while acting as a trusted advisor to executives and a revenue partner...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive customer success by managing key accounts, optimizing lead generation, and delivering strategic insights. Collaborate cross-functionally to enhance client relationships and ensure measurable bus...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing enterprise accounts, ensuring retention and growth through strategic partnerships and data-driven insights. Collaborate cross-functionally to enhance customer experi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Transform customer success by designing and automating workflows that enhance retention and streamline processes. Collaborate with a dedicated team to create impactful systems for educators, driving m...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$137K - $160K *

Transform the marketing landscape by owning audience strategy and messaging for Marketing and Operations leaders. Leverage insights to create impactful content and campaigns that drive growth and enha...

Vancouver, BCIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Shape the future of candidate sourcing by leading a dynamic team, optimizing strategies, and driving growth outcomes. Leverage your expertise to enhance pipeline performance and foster expert relation...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion innovation by discovering and scaling new business opportunities. Collaborate with Sales and customers to prototype solutions, turning insights into market-ready products that drive growth an...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Join a team that's shaping the future of marketing in the DeFi space. Lead high-impact strategies, drive community engagement, and collaborate with cross-functional teams to enhance brand presence and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$102K - $113K *

Elevate merchant success by optimizing operations and driving revenue growth through data insights and relationship management. Collaborate cross-functionally to enhance platform performance and ensur...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Transportation

$163K - $221K *

Elevate partner technology integrations by leading cross-functional programs, ensuring timely launches and quality outcomes. Drive metrics, manage dependencies, and streamline processes to enhance col...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $155K *

Elevate your career by leading API integrations and client onboarding. In this high-impact role, you'll define technical requirements, collaborate with engineering teams, and ensure successful product...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $155K *

Unlock your potential by leading API integrations and client onboarding. Drive technical requirements, collaborate with engineering teams, and ensure successful product launches in a high-impact, clie...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$143K - $216K *

Transform the future of B2B marketing by leading product positioning and go-to-market strategies. Collaborate across teams to enhance Salesforce's ecosystem and drive impactful product launches that r...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Champion the future of B2B marketing by driving product positioning, enabling sales, and collaborating across teams to enhance the Salesforce ecosystem. Your expertise will shape how thousands engage...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Join a team that's redefining product marketing in the B2B SaaS space. Leverage your expertise to drive positioning, support launches, and collaborate across functions, making a significant impact in...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $135K *

Join a team that's shaping the future of data management by guiding strategic direction and execution for B2G registration and reporting platforms. Collaborate across technical and business domains to...

Iowa City, IARemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.