Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$108K - $145K *

Join a team that's dedicated to empowering your career as you manage cost strategies, oversee project budgets, and foster strong client relationships. Collaborate with diverse experts while driving im...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$108K - $145K *

Join a dynamic team as you manage project costs, drive strategic initiatives, and foster relationships. Leverage your expertise in cost management to deliver value and support growth while mentoring o...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Champion your career by joining a dynamic team where you'll manage costs, analyze bids, and drive project success. Collaborate with industry leaders to enhance your skills and contribute to strategic...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$105K - $141K *

Execute integrated marketing strategies that drive measurable growth by translating business priorities into actionable programs. Collaborate cross-functionally to enhance pipeline performance and lev...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Engage with cross-functional teams to drive impactful sales enablement solutions, enhancing productivity and behavior change across the AMER region through tailored coaching, training, and effective c...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing technical relationships, ensuring smooth deployments, and transforming technical insights into growth opportunities. Collaborate with teams to resolve issues and adv...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing customer success through technical expertise. You'll manage post-sale relationships, ensuring smooth deployments and driving customer-led growth while acting...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success by leading a dynamic team focused on driving adoption, enhancing relationships, and achieving measurable outcomes through collaboration and strategic initiatives across variou...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive successful execution of a multi-year Lead-to-Cash transformation program, managing diverse workstreams while ensuring strategic alignment and effective communication across stakeholders and exec...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Champion transformation initiatives by leading complex programs that optimize business processes across diverse teams, driving significant results in operational efficiency and customer experience...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$127K - $223K *

Lead the charge in optimizing user journeys for engagement and retention. Design multi-channel re-engagement strategies for high-value client interactions, focusing on maximizing long-term value throu...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Transform demand generation strategies in the Consumer & Life Sciences sectors. Lead initiatives to create impactful marketing campaigns, enhance customer engagement, and collaborate with cross-functi...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Shape the future of quantum computing by defining product vision and driving development. Collaborate with cross-functional teams to integrate quantum capabilities into software solutions, enhancing u...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $165K *

Explore innovative quantum computing solutions as a Senior Product Manager, driving product vision and collaboration across teams to enhance user experiences and address complex challenges in analytic...

Cary, NCRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$185K - $235K *

Engage as a Senior Program Manager to lead the redesign of the Lead-to-Cash process, collaborating across teams to enhance demand capture, opportunity creation, pricing, contracting, and revenue recog...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$118K - $135K *

Drive customer success by managing relationships with federal clients, ensuring seamless data delivery and support. Collaborate across teams to enhance service and expand account portfolios as the fed...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$143K - $254K *

Elevate your career by driving strategic partnerships that fuel growth and innovation. Collaborate cross-functionally to identify and scale new business opportunities, ensuring alignment with our stra...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive customer success by managing mid-market and enterprise accounts, fostering relationships, and ensuring satisfaction. Collaborate cross-functionally to optimize solutions and support growth, whil...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$183K - $231K *

Champion the partner enablement journey by transforming new partners into self-sufficient allies. Collaborate cross-functionally to ensure operational readiness and long-term success, enhancing partne...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$165K - $175K *

Drive customer-centric product strategies by owning the feedback loop between clients and product management. Synthesize insights to shape messaging, positioning, and market intelligence, ensuring ali...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $175K *

Transform market insights into impactful product strategies. Engage with customers to shape product offerings and enhance messaging, ensuring alignment across cross-functional teams. Drive growth by i...

Toronto, ONRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $182K *

Lead the charge in crafting compelling MSSP messaging and content, aligning with corporate narratives while enhancing partner enablement. Collaborate cross-functionally to drive sales and operational...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in developing and enhancing AI-powered support workflows, ensuring optimal member and provider experiences. Collaborate across teams to analyze performance, troubleshoot issues, and im...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by leading complex workforce enablement initiatives, shaping enterprise-wide strategies, and guiding multidisciplinary teams to drive impactful transformations while fostering high-pe...

New York, NYRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform your career by leading strategic workforce enablement initiatives. As a Senior Manager, you'll collaborate with senior executives, shape learning strategies, and drive impactful change acros...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.