Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$110K - $130K *

Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $105K *

Unlock potential by leading the design and delivery of impactful training programs for Client Success teams. Collaborate with leadership to enhance engagement and drive results through innovative lear...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $131K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $141K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Champion customer success by managing Enterprise accounts, driving adoption, and ensuring value realization. Collaborate with stakeholders to mitigate risks and lead renewals, while leveraging data to...

6 days ago

  •   5 - 7 years exp.  •   Media

$121K - $201K *

Support customer success by managing relationships, driving product adoption, and delivering impactful solutions. Leverage expertise to enhance client experiences and achieve measurable outcomes acros...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $179K *

Join our dynamic team to enhance customer satisfaction in the Healthcare sector. You'll advocate for clients, manage relationships, and drive product adoption while resolving critical issues and ensur...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$123K - $273K *

Unlock potential by serving as a trusted advisor to HLS customers, enhancing their Salesforce experience through strategic guidance, relationship building, and proactive incident management to maximiz...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$119K - $179K *

Join a dynamic team to enhance customer relationships in the Healthcare industry. Leverage your expertise to drive product adoption, ensure customer satisfaction, and act as a liaison between customer...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Optimize customer success by driving engagement and retention, ensuring clients maximize value from services. Collaborate with teams to enhance the customer experience and advocate for their needs, co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $111K *

Engage with high-value technology partners to drive product adoption and renewals. Collaborate cross-functionally to enhance partner success, analyze account health, and influence product roadmaps whi...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Champion client success by managing relationships and driving growth across corporate accounts. Collaborate with stakeholders to ensure satisfaction and retention while executing strategic initiatives...

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$113K - $170K *

Champion customer success by fostering valuable relationships and driving strategic alignment with Workday solutions, ensuring clients achieve maximum ROI and navigate their digital transformation wit...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$113K - $170K *

Champion customer success by navigating partnerships to maximize value from Workday solutions and drive innovation through proactive engagement, ensuring long-term satisfaction and strategic alignment...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$113K - $170K *

Engage clients as primary advocates to maximize their Workday system value, guiding them through AI adoption and ensuring measurable ROI. Collaborate across teams to tailor solutions, fostering long-t...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$113K - $170K *

Lead the charge in optimizing customer success by forging strategic partnerships, guiding clients in AI adoption, and ensuring maximum return on their Workday investments through proactive innovation...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$113K - $170K *

Champion customer success by aligning solutions with client objectives, driving innovation and long-term ROI. Collaborate cross-functionally to enhance the customer experience and foster enduring part...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$113K - $170K *

Collaborate with clients to maximize their Workday investment, ensuring strategic alignment and driving long-term value through effective adoption and innovation initiatives in a dynamic enterprise en...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$113K - $170K *

Champion customer success by driving adoption of our solutions, fostering deep relationships, and navigating complex challenges. Your role is key in ensuring clients achieve strategic goals and derive...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Drive customer success by managing relationships across the Healthcare portfolio, promoting product adoption, resolving issues, and developing strategic success plans to maximize client satisfaction a...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Engage with healthcare clients to enhance product adoption and foster long-term partnerships. Monitor customer health, facilitate SaaS implementations, and resolve issues while serving as a trusted ad...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Play a key role in enhancing customer engagement as a vital advocate in our Customer Success Team. Leverage your expertise in Healthcare and SaaS solutions to drive user satisfaction and strategic gro...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$119K - $179K *

Support customer success through proactive relationship management, driving adoption, and ensuring satisfaction within a Healthcare portfolio. Collaborate with cross-functional teams to address client...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $110K *

Reimagine customer success by managing enterprise relationships, driving platform adoption, and ensuring renewals. Collaborate cross-functionally to identify risks and opportunities, while advocating...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.