Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$135K - $160K *

Champion the future of K12 education by leading a dynamic Customer Success team. Drive strategic initiatives, foster executive relationships, and ensure customer satisfaction across the NORAM K12 land...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading strategic initiatives for key enterprise partners. Drive adoption, manage complex programs, and deliver measurable value while engaging with executives and navigating techn...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$185K - $215K *

Unlock potential by leading a high-performing sales team to drive enterprise growth. You'll establish strategies, foster collaboration, and enhance customer relationships while achieving revenue targe...

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by driving new business growth in enterprise accounts, focusing on complex sales cycles and building executive relationships within the manufacturing sector. Collaborate with teams to...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $165K *

Drive customer activation and success in complex enterprise accounts. Own time-to-value and build a foundational CSM system. Collaborate across stakeholders for impactful results and foster customer m...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Engineer impactful merchant projects by leading cross-functional teams to ensure timely delivery and alignment. Drive operational improvements and enhance customer success through structured project m...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Drive customer success for a leading AI Cloud platform by building and leading a high-performing team. Own customer relationships, optimize service delivery, and enhance customer value through engagem...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $195K *

Elevate client relationships by managing key accounts, driving satisfaction and growth. Collaborate with internal teams to deliver tailored solutions, ensuring long-term success and measurable ROI for...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive client success by fostering relationships and maximizing value through strategic partnerships. Collaborate cross-functionally to enhance product adoption and achieve measurable business outcomes...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive client relationships and service excellence by managing SAP accounts, ensuring operational performance, and implementing continuous improvement initiatives to enhance value and satisfaction for...

Toronto, ONRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in enhancing client relationships and operational excellence by managing SAP accounts, driving continuous improvement, and ensuring service delivery aligns with business priorities for...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$137K - $167K *

Empower your career by driving strategic sales initiatives and fostering relationships with existing customers. Utilize your consultative selling skills to enhance customer satisfaction and deliver lo...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$137K - $167K *

Innovate by developing strong relationships with existing customers, driving upsell opportunities, and executing strategic account plans. Collaborate cross-functionally to enhance customer satisfactio...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$137K - $167K *

Drive customer success by leveraging consultative sales skills to enhance relationships and generate incremental business within existing accounts, ensuring long-term value and satisfaction through st...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$137K - $167K *

Unlock potential by driving strategic relationships with existing customers, focusing on upselling and account management. Collaborate cross-functionally to deliver tailored Workday solutions that enh...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$137K - $167K *

Lead the development of strategic relationships with existing customers, driving upsell opportunities and account planning. Collaborate cross-functionally to ensure alignment and deliver long-term val...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Champion customer success by designing and optimizing scalable programs that enhance adoption of identity security solutions, ensuring impactful training and resources for customer-facing teams...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Engage in a high-impact role to design and optimize customer success programs, enhancing adoption of identity security solutions. Collaborate across teams to create effective training and onboarding m...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $147K *

Shape the future of enterprise sales by driving growth in Microsoft solutions. Engage with diverse clients, manage the sales cycle, and build strategic relationships to achieve annual objectives in th...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $156K *

Join us to oversee complex, multi-site software deployments, ensuring successful outcomes through governance and stakeholder management. Collaborate with teams and executives to drive programme succes...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $225K *

Transform customer success by leading an AI-native team focused on adoption, retention, and growth. Drive strategy, build playbooks, and enhance customer relationships to deliver measurable value acro...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $145K *

Join our Customer Success team to cultivate relationships, drive platform adoption, and ensure customer satisfaction. Collaborate with cross-functional teams to deliver value and support our customers...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$231K - $312K *

Join a dynamic team as you manage Enterprise accounts, drive customer success, and lead support initiatives. Collaborate with engineers and advocate for customer needs while navigating exciting challe...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.