Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$135K - $165K *

Elevate partner engagement and strategic direction for high-value Utility VPP accounts. Drive program success as a trusted advisor, mentor, and functional leader, ensuring optimal growth and operation...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$105K *

Lead the charge in driving new business sales across K-12 districts, building impactful partnerships and advocating for early literacy solutions. Collaborate with internal teams to maximize outreach a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$136K - $204K *

Drive enterprise programs as a Senior Program Manager, ensuring alignment across projects to achieve strategic business outcomes. Collaborate with executives and teams to deliver value through effecti...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $115K *

Optimize client success by managing relationships, driving renewals, and aligning technology with client needs. Collaborate with cross-functional teams to deliver impactful solutions and ensure long-t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$100K - $130K *

Drive customer success by enhancing lender engagement with our pre-underwriting platform. You'll manage relationships, support onboarding, and ensure clients maximize value, all while collaborating wi...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Engage with construction projects to ensure successful implementation and adoption of innovative solutions. Drive customer success by providing strategic advisory services, managing relationships, and...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Engage with a dynamic team to drive customer success and satisfaction in the life sciences sector. This hybrid role combines technical expertise and relationship management, ensuring clients maximize...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$102K - $119K *

Partner with us to enhance client experiences, drive customer satisfaction, and improve retention. Leverage your expertise in strategic relationship management to ensure clients maximize the value of...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Engage with enterprise clients to drive growth of AI solutions, managing renewals and expansions. Build strategic relationships, uncover opportunities, and translate customer outcomes into compelling...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$158K - $248K *

Transform sales performance by coaching a team of Enterprise Account Executives, driving revenue growth, and institutionalizing effective sales processes while fostering a culture of continuous learni...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead a dynamic team to enhance customer success, drive retention, and maximize revenue growth. Shape strategies and workflows while collaborating cross-functionally to deliver exceptional value and ou...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $105K *

Lead the charge in fostering long-term client relationships that enhance satisfaction and drive growth. Manage accounts, mentor junior team members, and collaborate cross-functionally to ensure client...

Seattle, WARemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Lead the charge in client implementations, coordinating timelines and ensuring successful project delivery. Collaborate with cross-functional teams to translate client goals into actionable plans, dri...

Today

  •   Less than 5 years exp.  •   Consumer Technology

$77K - $133K *

Drive customer success by leveraging your consultative selling skills to support enterprise accounts. Collaborate with clients to understand their challenges and deliver innovative solutions that enha...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Empower customer success by building strong relationships, driving product adoption, and ensuring satisfaction. Collaborate with sales to identify growth opportunities and optimize client experiences...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Champion strategic relationships with top lenders, driving renewals and expansion through consultative sales. Navigate complex enterprise cycles to enhance Kastle's impact in the mortgage industry wit...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Champion customer success by resolving technical inquiries and building scalable systems. Drive operational support, enhance documentation, and automate workflows to ensure a seamless experience for c...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $158K *

Empower customer success by managing key accounts, driving growth, and ensuring satisfaction through strategic relationships and innovative solutions. Collaborate with teams to optimize supply chain p...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$201K - $239K *

Grow strategic relationships with global enterprise clients, driving EHS and ESG success. Leverage consultative selling to expand accounts, collaborate cross-functionally, and ensure exceptional custo...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Engage with enterprise clients to drive new business, manage complex sales cycles, and build strong relationships with legal leaders, leveraging consultative strategies to align solutions with client...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$171K - $300K *

Champion AI adoption by leading complex deployments and strategic initiatives. Shape the future of the GAIL program through mentorship, tooling improvements, and high-stakes engagements, ensuring exce...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's transforming customer success at the enterprise level. Oversee strategic relationships, drive initiatives, and ensure alignment between customer goals and company objectives for lon...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $171K *

Transform client success by delivering tailored support and strategic insights, ensuring seamless onboarding and ongoing engagement with our innovative platform. Leverage your expertise in energy engi...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by leading strategic client relationships and driving growth for large-scale accounts. Utilize your expertise in legal spend management to enhance customer satisfaction and deliver ta...

Tennessee, USRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.