Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$85K - $235K *

Champion scalable sales strategies for Public Sector organizations, driving growth through innovative SPM solutions. Collaborate with diverse teams to enhance mission outcomes and deliver real-time in...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $235K *

Drive impactful sales strategies within the Public Sector, enhancing mission outcomes through innovative SPM solutions. Collaborate with diverse teams to exceed quotas and foster enterprise growth in...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $235K *

Champion growth by driving sales of our SPM suite to Public Sector clients. Build scalable strategies, engage with key stakeholders, and deliver impactful solutions that enhance mission outcomes acros...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $214K *

Join a team that's driving growth in the Public Sector by selling innovative Sales Performance Management solutions. Collaborate with key stakeholders to optimize operations and enhance mission outcom...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $145K *

Grow your career with a key role in managing complex enterprise relationships, driving customer adoption and retention strategy, and mentoring the CS team to achieve exceptional outcomes in a fast-pac...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $135K *

Drive customer success by managing relationships with federal clients, ensuring seamless data delivery and support. Collaborate across teams to enhance service and expand account portfolios as the fed...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Drive customer success by fostering long-term relationships and aligning platform capabilities with client goals. Collaborate with cross-functional teams to enhance adoption, retention, and expansion...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team as a strategic leader, enhancing customer relationships and driving platform adoption. Collaborate cross-functionally to ensure clients achieve security outcomes and maximize value...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $150K *

Elevate customer success by leading a dynamic team of global managers. Drive product adoption, enhance customer satisfaction, and foster a culture of accountability and innovation while managing diver...

Calgary, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $150K *

Lead a dynamic team of Customer Success Managers, driving customer retention and product adoption while fostering a culture of accountability and continuous improvement in a fast-paced SaaS environmen...

Vancouver, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $150K *

Elevate customer success by leading a dynamic team, driving product adoption, and enhancing client relationships. Utilize data-driven insights to optimize customer journeys and foster a culture of acc...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Drive strategic partner relationships to enhance collaboration and revenue growth. Lead cross-functional teams to innovate integrations, optimize performance, and ensure mutual success with key partne...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to deepen strategic partnerships and drive revenue growth through collaboration. You'll enhance G2's influence by managing partner relationships, optimizing integrations, and leading cross-fun...

Chicago, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in building a scalable Customer Success model for SMBs, driving onboarding, adoption, and retention while fostering strong relationships and measurable outcomes across a diverse portfo...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Transform customer success by managing startup and mid-market accounts, optimizing onboarding and support processes, and driving measurable outcomes through data-driven strategies and automation...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$132K - $165K *

Join a team that's dedicated to enhancing partner relationships and driving strategic initiatives. Utilize your project management skills to support account growth and ensure partner satisfaction in a...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Unlock potential by guiding clients through their journey, driving adoption, and ensuring success. Manage relationships, monitor account health, and collaborate across teams to deliver exceptional cus...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $193K *

Lead the charge in managing strategic consumer partnerships, operationalizing sales channels to enhance customer acquisition and revenue growth. Drive seamless launches, build scalable processes, and...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $95K *

Champion client success by driving adoption and satisfaction through tailored onboarding, proactive management, and strategic collaboration. Ensure clients maximize value from technology solutions whi...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $150K *

Innovate with us as you drive product adoption and retention across diverse customer portfolios, utilizing data-driven insights to enhance customer success and deliver maximum value through proactive...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $150K *

Drive customer success by managing account strategies, fostering adoption, and establishing proactive engagement to ensure retention and growth across a complex portfolio of customers...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $150K *

Join a team that's redefining pay equity solutions. Drive sales cycles, engage with enterprise clients, and leverage innovative tech to ensure fair compensation practices. Collaborate with diverse sta...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $105K *

Elevate client success by building impactful relationships and driving account growth. Lead renewals and expansion strategies while mentoring team members and collaborating cross-functionally to deliv...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $260K *

Lead the development of a scalable Enterprise sales strategy, exceeding revenue targets while engaging with industry leaders. Drive the transition from traditional to advanced tech, showcasing innovat...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower clients by ensuring seamless onboarding and ongoing support, transforming complex data into actionable insights while collaborating with engineering teams to enhance user experience and drive...

Calgary, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.