Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Drive customer success by optimizing product adoption and usage for strategic clients. Leverage audit expertise to enhance workflows and foster long-term partnerships, ensuring measurable value from t...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$136K - $215K *

Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $134K *

Join a team that's dedicated to enhancing customer success through effective program management. Oversee client engagements, drive satisfaction, and collaborate cross-functionally to ensure optimal de...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Transform the healthcare landscape as a proactive Enterprise Sales Executive, driving new business through strategic prospecting and relationship building. Leverage your expertise to create opportunit...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $130K *

Drive the transformation of customer data into automated reporting and AI tools, enhancing customer health tracking and executive visibility. Collaborate across teams to streamline workflows and ensur...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$123K - $247K *

Manage relationships with key customers, driving growth through strategic initiatives and targeted account strategies. Collaborate with diverse teams to enhance customer satisfaction and ensure alignm...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $272K *

Join a team that's driving transformation in enterprise sales within Telecommunications, Media, and Technology. Engage with strategic customers, develop long-term strategies, and leverage the Salesfor...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $247K *

Elevate your sales career by engaging with strategic clients in the Telecommunications, Media, and Technology sectors. Drive customer success through innovative solutions and build lasting relationshi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $247K *

Lead strategic sales initiatives within Telecommunications, Media, and Technology sectors. Develop relationships, drive customer success, and manage large accounts while leveraging the full Salesforce...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $247K *

Elevate your career by joining a high-performing team dedicated to driving customer success with innovative solutions for large enterprises across the Telecommunications, Media, and Technology sectors...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $272K *

Join a team that drives innovation and customer success through AI, collaborating with strategic clients in the Telecommunications, Media, and Technology sectors. Take on a dynamic role that involves...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $272K *

Join a team that's driving innovation in enterprise sales, collaborating with strategic clients in the Telecommunications, Media, and Technology sectors. Leverage your expertise to enhance customer sa...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $272K *

Drive customer success as you engage with strategic enterprise clients, building trust and unlocking value through innovative solutions and deep industry insights in a dynamic sales environment focuse...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $180K *

Shape the future of nonprofit technology by leveraging your expertise to empower mission-driven organizations with innovative Salesforce solutions and strategic insights...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Help us build lasting customer relationships by diagnosing needs and advocating for solutions. Leverage your expertise in a dynamic environment to drive product adoption and contribute to strategic re...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $130K *

Drive impactful digital customer lifecycle campaigns, optimizing product adoption and renewals through AI insights and cross-functional collaboration. Manage strategy, execution, and performance measu...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Elevate event experiences by managing diverse corporate programs, from flagship conferences to internal meetings. Collaborate cross-functionally to ensure seamless execution, budget adherence, and imp...

Colorado, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $110K *

Champion customer success by managing relationships, driving retention, and ensuring value realization. Collaborate cross-functionally to enhance customer experience and identify growth opportunities...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$153K - $207K *

Join a team that's dedicated to driving customer success through tailored adoption strategies and AI-driven insights, ensuring value realization and proactive engagement in complex enterprise environm...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $207K *

Engage with customers to enhance their technical health and maximize product value. Drive adoption strategies, provide mentorship, and resolve critical issues, ensuring efficient use of technologies w...

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $207K *

Elevate customer success by ensuring technical health and optimizing Splunk product adoption. Collaborate with teams to drive strategic planning, mentor clients, and enhance their experience, maximizi...

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$78K - $150K *

Drive customer success by managing complex portfolios, enhancing product adoption, and ensuring retention through data-driven insights and proactive engagement. Collaborate cross-functionally to deliv...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer experiences by leading onboarding, driving adoption, and ensuring success through proactive engagement and technical expertise. Build strong relationships with diverse stakeholders...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining customer success by driving adoption and value for diverse clients. You'll lead onboarding, build success plans, and engage proactively to ensure customers maximize their...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.