Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$77K - $90K *

Champion customer success by managing onboarding and ongoing support for clients, ensuring they achieve desired outcomes and maximize value from our services. Collaborate with internal teams to drive...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Transportation

$77K - $90K *

Elevate customer success by managing onboarding and ongoing support for clients. Collaborate with internal teams to ensure seamless implementation and advocate for customer needs, driving value and st...

Montreal, QCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Tackle customer success by leading enterprise onboarding, tracking health metrics, and driving adoption. Collaborate with cross-functional teams to enhance customer experience and advocate for product...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $90K *

Join a team that's dedicated to enhancing customer success by managing onboarding and ongoing support for clients. You'll ensure they achieve their goals while collaborating with internal teams to dri...

Vancouver, BCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Transform customer experiences by leading onboarding and relationship management, ensuring value creation through collaboration and effective communication. Drive software optimization and contribute...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock customer success by managing relationships and optimizing the Goby platform. Collaborate with teams to enhance service delivery, drive value creation, and support clients in achieving their sus...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Deliver exceptional customer experiences by fostering relationships, guiding onboarding, and ensuring success metrics are met. Play a key role in customer retention and expansion while advocating for...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $110K *

Elevate customer success by optimizing workflows and driving engagement through Gainsight. Collaborate across teams to enhance data quality and automate processes, ensuring scalable success programs t...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by onboarding and optimizing the AI-driven marketing platform. Manage SMB accounts, implement scalable solutions, and collaborate across teams to drive engagement and measura...

Georgia, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $160K *

Transform customer experiences by guiding enterprise clients in maximizing value from their PLM investments. Leverage technical expertise to drive adoption, resolve issues, and foster long-term succes...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Transform enterprise client relationships by driving adoption, retention, and growth through strategic marketing and sponsorship initiatives. Collaborate with cross-functional teams to deliver measura...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Drive customer success by managing enterprise accounts, ensuring measurable value realization, and fostering strong relationships with stakeholders. Collaborate across teams to enhance adoption, mitig...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$115K - $135K *

Elevate your career by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes as a trusted advisor. Collaborate with sales to enhance customer success an...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by driving adoption and measurable outcomes for enterprise accounts. Collaborate with C-suite executives, manage account health, and partner with sales to enhance revenue ret...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $135K *

Inspire customer success by managing strategic enterprise accounts, driving adoption, and delivering measurable business outcomes while acting as a trusted advisor to executives and a revenue partner...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive customer success by managing key accounts, optimizing lead generation, and delivering strategic insights. Collaborate cross-functionally to enhance client relationships and ensure measurable bus...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer success by building strong relationships, maximizing account growth, and ensuring product adoption. Leverage consultative skills to identify opportunities and enhance customer satisfact...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock client potential by driving adoption and optimizing solutions across legal accounts. Serve as a trusted advisor, ensuring clients maximize their investment in Intapp products while fostering lo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success by driving strategic partnerships and maximizing product value. Collaborate across teams to ensure seamless implementation and proactive support, while leveraging AI tools to...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Champion customer success by driving strategic relationships and maximizing product value. Collaborate with cross-functional teams to ensure seamless implementation and support, while leveraging AI to...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by driving customer success and strategic growth. Collaborate with cross-functional teams to enhance product adoption and deliver measurable outcomes, ensuring our customers maximi...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Unlock client success by managing relationships and driving technology adoption. Collaborate cross-functionally to enhance client satisfaction, identify growth opportunities, and ensure effective use...

Phoenix, AZRemote

2 days ago

  •   Less than 5 years exp.  •   Media

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $135K *

Join a team that's dedicated to transforming customer experiences into lasting partnerships. As a Senior Customer Success Manager, you'll drive post-sales success for strategic accounts, ensuring our...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K *

Empower senior living communities by driving measurable outcomes and adoption. Collaborate with care teams to enhance performance, ensuring impactful use of technology while fostering trusted relation...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.