Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $135K *

Join a team that's dedicated to driving client success through strategic partnerships. Manage complex client relationships, lead program launches, and deliver impactful results while collaborating wit...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Grow your career with a pivotal role bridging client needs and team execution. Cultivate relationships, manage projects, and drive strategic outcomes to ensure measurable success, all while collaborat...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Champion customer success within SLED organizations. Drive revenue growth by managing relationships, negotiating contracts, and delivering strategic value for an established client base in the public...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $175K *

Champion a seamless customer experience by strategically managing complex accounts and driving engagement on the platform. Collaborate with cross-functional teams to foster client success and retentio...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $140K *

Partner with us to drive Seller growth through strategic insights and exceptional service. In this role, you'll manage relationships, develop business plans, and enhance operational processes to ensur...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$88K - $154K *

Join a dynamic team to drive growth for top Sellers by developing strategic plans, enhancing operational efficiency, and fostering strong relationships. Utilize data-driven insights to identify opport...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Empower customer success by aligning business goals with measurable outcomes. Lead strategic conversations, drive retention, and optimize customer experiences while collaborating with internal teams t...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$129K - $144K *

Engage clients post-onboarding by managing a diverse portfolio of 40+ accounts. Utilize data-driven strategies and AI tools to enhance retention, drive expansion, and ensure clients derive maximum val...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$109K - $122K *

Join a dynamic team as you manage a diverse portfolio of 40+ accounts, driving client retention and expansion through strategic prioritization and innovative tools. Collaborate cross-functionally to e...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $100K *

Transform client success by driving engagement and satisfaction with the Skai platform. Leverage your project management and technical skills to enhance client ROI through effective campaign strategie...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion customer success by driving digital engagement strategies for mid-market clients, ensuring high adoption and retention of our extensive music library while collaborating with cross-functional...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$75K - $85K *

Shape customer success by managing accounts, driving product adoption, and mitigating churn risks. Collaborate with cross-functional teams to enhance customer experience and achieve revenue retention...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $123K *

Optimize customer success by building strong relationships, ensuring satisfaction, and driving product value. Collaborate with clients to tailor solutions, resolve issues, and enhance their experience...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $123K *

Drive customer success by building strong relationships, ensuring satisfaction, and optimizing product value. Collaborate with clients to develop tailored success plans and provide strategic guidance...

Toronto, ONIn-Person

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform customer experiences by serving as a trusted advisor, guiding schools through onboarding and driving product adoption for long-term success in a dynamic, collaborative environment...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Help us elevate customer satisfaction by guiding clients through onboarding, fostering relationships, and driving product adoption. Collaborate with teams to ensure seamless experiences and contribute...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $105K *

Engage clients by developing tailored service strategies to enhance user adoption and satisfaction, while fostering long-term relationships and identifying growth opportunities within assigned account...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Optimize client success by leading a dedicated team, managing escalations, and enhancing operational processes. Drive performance and accountability while ensuring top-tier client engagement and satis...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$120K - $145K *

Inspire customer success by owning the entire lifecycle for enterprise accounts. Drive onboarding, optimise cloud solutions, and nurture relationships to ensure long-term retention and revenue growth...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$61K - $122K *

Lead the charge in enhancing customer experiences by managing strategic accounts, driving engagement, and coordinating cross-functional initiatives to optimize service delivery and foster long-term re...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a team that's dedicated to enhancing customer success through expert implementation and support. Drive adoption of the Finario platform, optimize Capex management, and build lasting relationships...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform customer engagement by driving growth strategies for SMBs. Collaborate with cross-functional teams to enhance product offerings and deliver tailored solutions, ensuring long-term success and...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Champion your career by driving customer success and satisfaction in a dynamic software environment. Lead onboarding, foster relationships, and leverage insights to enhance client engagement and reten...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $170K *

Champion customer success by managing enterprise accounts, driving renewals, upsells, and migrations to enhance value and retention. Collaborate cross-functionally to ensure seamless adoption of Loop...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.