Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$150K - $180K *

Tackle complex customer program management by ensuring timely delivery and alignment across teams. Lead cross-functional collaborations, drive risk management, and enhance customer satisfaction throug...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$76K - $102K *

Take ownership of site safety and operational excellence, driving employee engagement and performance. Collaborate with teams to implement strategic initiatives, ensuring adherence to safety standards...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead and scale Operations & Maintenance for mission-critical AI infrastructure. Collaborate with cross-functional teams to establish reliable processes and drive operational excellence across multiple...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Lead multifamily property operations, driving excellence in maintenance, leasing, and resident services while enhancing financial performance and team development across a diverse portfolio...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Shape your career by leading IRT/RTSM systems for clinical studies, ensuring compliance and efficiency. Collaborate with vendors and cross-functional teams to enhance trial performance while driving s...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

The Sr. Project Manager is responsible for overseeing construction activities, ensuring projects are completed safely, on schedule, and within budget. This role involves managing client relationships...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$175K - $250K *

Transform your career by leading strategic partnerships in the data center technology sector. Build essential relationships that drive innovation in cooling and thermal management, shaping product roa...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $120K *

Pioneer innovative information management strategies that elevate operational efficiency and enhance technical resource accessibility for a diverse team of scientists and engineers. Lead a dynamic tea...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$71K - $120K *

Explore innovative solutions by analyzing user requirements and leading design efforts. Provide technical guidance, ensure system integration, and develop key documentation, all while upholding the in...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$71K - $120K *

Elevate your career by guiding system development and integration, analyzing requirements, and ensuring technical integrity across projects. Collaborate with stakeholders and lead design activities to...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $225K *

Optimize system requirements and design through technical leadership, ensuring the integration of user needs and technology. Guide projects from conception to implementation while fostering communicat...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in managing service delivery for customer implementations, ensuring timely execution and operational transition. Collaborate with internal teams and vendors to meet service commitments...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Lead service delivery initiatives by coordinating teams and managing implementations to ensure timely, budget-compliant service activation and operational transitions, while maintaining strong custome...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive operational excellence by coordinating resources, managing procurement, and overseeing production schedules to optimize material flow and enhance program performance across diverse departments...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$179K - $227K *

Drive the product strategy for a comprehensive commercial platform, overseeing multifunctional execution and leveraging cross-team collaboration to enhance customer engagement and operational efficien...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Tackle the complexities of warehouse and logistics technology. Lead strategy, optimize WMS solutions, and enhance supply chain efficiencies while fostering collaboration with stakeholders to support b...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$171K - $225K *

Drive progress at the forefront of systems engineering by analyzing user requirements and leading design initiatives. Collaborate closely with teams to integrate cutting-edge technology and ensure sys...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $250K *

Join a team that's shaping the future of data center technology by building strategic partnerships. Leverage executive relationships and industry insights to drive innovative cooling solutions and inf...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a $15-20M portfolio. Collaborate with cross-functional teams to drive measurable outcomes, stabilize programs, and foster client relationships...

Calgary, ABIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a diverse portfolio to drive measurable outcomes. Collaborate with client executives, optimize delivery models, and mentor teams to ensure succ...

Edmonton, ABIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform client experiences by leading AI-driven contact center solutions. Manage a diverse portfolio, ensuring delivery excellence and strategic growth while mentoring a high-performance team in a d...

Vancouver, BCIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Oversee the delivery of complex CX AI programs, ensuring measurable outcomes and client satisfaction. Lead a multidisciplinary team, manage a $15-20M portfolio, and drive growth through strategic part...

Toronto, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team to lead CX AI delivery, transforming complex programs into measurable outcomes. Manage a $15-20M portfolio, drive client engagement, and foster innovation in AI-driven customer exp...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in delivering innovative electric utility projects while supervising a dynamic team of engineers. Drive quality, foster collaboration, and enhance client relationships to ensure succes...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.