Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$135K - $160K *

Accelerate your career as a Principal Data Engineer, leading the design and development of innovative data pipelines while mentoring a skilled team to achieve scalable data infrastructure aligned with...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $115K *

Join a team that's committed to driving revenue through strategic account management and training. You'll excel in a dynamic environment, cultivating relationships that enhance practice success and sa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$118K - $196K *

Lead the charge in shaping comprehensive architecture strategies across the enterprise, focusing on AI, integration, and security. Collaborate with architects, reduce technical debt, and drive innovat...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $105K *

Join a dynamic team to shape comprehensive lifecycle marketing strategies that enhance customer engagement and drive retention, while leveraging data insights across channels to maximize lifetime valu...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$96K - $115K *

Shape programmatic strategies by leading a high-performing deployment team, optimizing complex enterprise campaigns, and automating workflows for efficiency. Collaborate across teams to ensure flawles...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Lead the charge in driving growth and building strategic partnerships in the financial sector. Leverage your B2B enterprise sales expertise to develop market strategies and own revenue targets while f...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$169K - $286K *

Unlock potential by leading innovative technology transformation in underwriting. Drive enterprise-level value through advanced analytics and automation, fostering cross-functional collaboration to en...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $201K *

Shape the future of retail HR by leading a dynamic team of HR Business Partners, driving organizational effectiveness and fostering a culture of trust, inclusion, and performance across a complex, mul...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$210K - $220K *

Reimagine commercial legal strategies by advancing privacy programs while managing complex agreements. Collaborate across teams in a fast-paced environment to mitigate risks and ensure compliance—all...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Take ownership of a high-impact brand marketing role that shapes perception through creative content strategies, manages diverse channels, and drives audience engagement while elevating brand identity...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Shape the future of web and interactive design as a Senior Experience Designer, translating creative visions into production-ready digital experiences while collaborating cross-functionally and mentor...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a dynamic team to design engaging web and IVA experiences, balancing creativity and technical execution. Leverage your expertise to lead projects independently while collaborating cross-functiona...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Shape strategic growth in bioanalytical services through client acquisition, leveraging expertise in biologics and biomarkers while leading national business development efforts to expand presence in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$129K - $215K *

Join our dynamic Relationship Management team, advocating for top-tier independent advisors. Drive client retention and satisfaction by aligning strategic resources and delivering exceptional service...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$152K - $223K *

Empower a high-performing engineering team to drive Metro Ethernet solutions, ensuring seamless deployment, robust service readiness, and strategic technology evolution while collaborating with cross...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$131K - $303K *

Partner with us to lead strategic initiatives and drive organizational effectiveness in a dynamic environment. Collaborate across teams to influence key decisions, enhance operational performance, and...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$195K - $206K *

Optimize supply chain partnerships by leading complex relationships, driving strategic initiatives, and influencing cross-functional teams. Elevate business impact through expert analysis and comprehe...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$189K - $199K *

Provide strategic leadership in managing Instacart's most complex supply chain partnerships. Drive initiatives that influence product direction, develop scalable frameworks, and mentor teams while sha...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$225K - $418K *

Innovate enterprise-wide agentic AI solutions by leading architecture design, guiding prototyping, and establishing robust standards for scalable, responsible deployments. Shape future technologies wh...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$116K - $151K *

Lead data management efforts for clinical trials, ensuring quality, compliance, and integration across platforms. Collaborate with teams and vendors, strategize on project deliverables, and implement...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Join a dynamic IT organization driving innovation by managing teams, developing strategies, and executing business plans aligned with technological goals, enhancing operational efficiency and performa...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$149K - $196K *

Unlock success by overseeing complex projects in digital health, driving innovation and transforming clinical trials through stakeholder engagement and strategic planning while thriving in a dynamic e...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Architect enablement strategies that enhance sales performance across the organization. Lead onboarding, training, and content development to drive adoption of AI tools, while measuring success throug...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$100K - $140K *

Join a team that's committed to creating robust automation and integrations, enhancing customer success technology. Collaborate closely with diverse teams to translate strategies into actionable solut...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$204K - $281K *

Champion a world-class SDK team delivering high-performance open-source tools. Guide senior engineers, prioritize the SDK portfolio, and influence developer experiences across multiple platforms, ensu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.