Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$127K - $203K *

Lead the strategy for a dynamic cloud platform product, prioritizing enhancements from idea to production in collaboration with stakeholders. Drive customer-focused evolution while shaping the softwar...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$126K - $163K *

Transform health systems and employer partnerships by leading the implementation and scaling of population genomics programs. Collaborate across teams to drive execution and optimize workflows for cli...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Drive the marketing strategy and execution from the ground up. Collaborate with cross-functional teams to build scalable demand-generation programs to boost qualified pipeline and revenue for innovati...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $151K *

Grow your career with a dynamic team focused on delivering IoT solutions to small and medium businesses. Engage in end-to-end customer engagements, driving impactful sensor data insights while managin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Champion exceptional customer support by leading technical operations, resolving complex cases, and collaborating with cross-functional teams to enhance service quality and customer satisfaction in a...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$110K - $130K *

Elevate customer success by defining processes for enterprise accounts. Lead the foundation as the first post-sales hire, focusing on retention and outcomes while building and eventually guiding a tea...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$134K - $249K *

Join a team that's driving healthcare analytics to transform data into actionable insights. Lead strategic initiatives and cultivate partnerships that enhance analytic capabilities, supporting multipl...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Unlock new revenue streams by managing strategic partnerships in the automotive industry. Drive high-value collaboration, enhance partner engagement, and execute sales strategies while working closely...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $170K *

Drive revenue growth by leading strategic revenue operations, aligning sales, marketing, and customer success to enhance efficiency, optimize forecasting, and implement scalable systems for data-drive...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $230K *

Accelerate growth by leading product marketing initiatives that define, package, and deliver compelling value propositions to the market, driving strategic alignment between Product and Commercial tea...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $100K *

Lead complex client engagements and technical projects, ensuring successful delivery and optimization of platform solutions. Collaborate cross-functionally to drive value, executing customer-requested...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $165K *

Lead and enhance a high-performing Revenue team by implementing strategies that drive growth, ensure exceptional client experiences, and cultivate key partnerships to achieve financial goals and marke...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$86K - $138K *

Elevate customer experience by leading success initiatives across government agencies, managing relationships, and driving strategic solutions throughout the Texas Private Cloud program...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$85K - $95K *

Drive success in data analytics by managing a dedicated team of Conversion Data Analysts, ensuring high-quality delivery and strategic alignment with organizational goals while fostering collaboration...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$170K - $180K *

Lead the charge in managing strategic relationships with key accounts, driving growth and aligning cross-functional teams to deliver exceptional value. You'll be the primary interface for executive pa...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$153K - $170K *

Lead the charge in architecting Salesforce solutions, collaborating across teams to design and implement enterprise domain taxonomies and technical strategies that drive business transformation and al...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $210K *

Transform healthcare marketing by leading HCP strategies and engagement for a cutting-edge therapy portfolio in the specialty and rare disease landscape. Drive growth, launch readiness, and customer-c...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Drive growth by developing innovative sales strategies and exceeding revenue goals in a dynamic environment. Collaborate cross-functionally to offer tailored solutions, while autonomously managing you...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Engage in strategic product management, leading cross-functional teams through the product lifecycle. Drive vision, decision-making, and execution to create high-impact digital products, while mentori...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$236K - $439K *

Transform analytics capabilities by building scalable frameworks and systems that empower data-driven decision-making. Collaborate with cross-functional teams to ensure high-quality, consistent analyt...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $210K *

Inspire growth by leading our West Coast Sales team to build and scale our ad business. You'll develop strategies, drive revenue, and create strong partnerships while ensuring a stellar learner experi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$142K - $236K *

Lead the charge in digital product strategy and management, driving innovation and aligning solutions with customer needs and business goals. Collaborate across teams to enhance product delivery, opti...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Lead successful client implementations by managing multiple projects, ensuring satisfaction, and utilizing expertise in benefits administration. Collaborate cross-functionally to deliver solutions tha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$201K - $251K *

Lead the development and execution of impactful marketing strategies for pancreatic cancer programs, driving customer engagement and organizational growth through collaboration, innovation, and effect...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$185K - $344K *

Drive the evolution of enterprise data management standards and governance, ensuring successful adoption across the organization. Lead a talented team while establishing core data practices that maxim...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.