Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$125K - $172K *

Elevate initiatives by managing key projects and leading teams to enhance healthcare access and performance. Drive strategic growth through collaboration, risk assessment, and effective communication...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Join a team that's transforming enterprise sales in the Technology and Telecommunications sector, driving innovative strategies and creating high-impact partnerships to accelerate revenue growth and m...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Build and lead a high-performing Customer Support team, enhancing processes and supporting complex inquiries. Cultivate a culture that emphasizes empathy, accountability, and technical proficiency in...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $200K *

Transform customer engagement by leading retention and advocacy initiatives. Collaborate across teams to maximize customer satisfaction and drive expansion revenue. Manage successful marketing campaig...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Help us define and implement innovative GTM strategies to drive growth and operational excellence. Collaborate cross-functionally to ensure effective execution and scalability, leveraging AI to enhanc...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Transform clinical engagement by leading a dynamic team in optimizing AI-powered documentation strategies. Drive client relationships, enhance performance, and innovate workflows to boost healthcare o...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Help us elevate our brand by leading strategic media and events initiatives. Drive impactful partnerships and represent the organization at key industry engagements to strengthen our presence and fost...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$252K - $315K *

Accelerate operational excellence by leading U.S. Region strategies and execution across functions. Collaborate with senior leaders to drive growth, enhance communication, and streamline processes for...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Engineer strategic transformation initiatives to modernize enterprise IT, overseeing program execution, Agile software delivery, and cloud adoption while ensuring compliance and alignment with DoD obj...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$180K - $220K *

Lead the charge in shaping scientific strategy and promotional initiatives across therapeutic areas. Collaborate with cross-functional teams to enhance communications and ensure impactful deliverables...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$190K - $210K *

Lead transformation efforts in datacenter and cloud app operation, ensuring reliability and scalability. Oversee team development and cloud practices while collaborating with cross-functional engineer...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$106K - $161K *

Innovate customer experience by leading AI-driven improvements. Collaborate across teams to prototype and implement AI solutions, enhancing customer feedback insights and driving operational efficienc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Manage client relationships and drive revenue growth within a regional portfolio by leveraging technical expertise in software and hardware solutions, along with strong collaboration and communication...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $195K *

Drive key commercial initiatives and strategic partnerships while leading cross-functional execution and managing stakeholder alignment to accelerate growth and operational effectiveness within a high...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Invent scalable customer success systems to enhance adoption and retention for a large portfolio. This role blends technical support with strategic program design to drive customer engagement and sati...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$15K - $244K *

Shape the future of digital marketing by leading strategy, innovation, and execution to maximize revenue and pipeline growth through effective digital channels. Build and mentor a high-performance tea...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$289K - $433K *

Advance global AI-driven customer support strategies, transforming complex operations into strategic value. Collaborate across teams to improve customer outcomes & generate actionable insights while l...

US-AnywhereRemote

Today

  •   15+ years exp.  •   Enterprise Technology

$110K - $130K *

Empower a dynamic team to deliver innovative software solutions. Drive technical excellence, enhance collaboration, and lead engineering projects that align with business goals while embracing cutting...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$166K - $230K *

Empower a high-performing team while strategizing operational excellence in group travel support. Lead contract management and bookings by fostering continuous improvement and unwavering customer focu...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$139K - $202K *

Pioneer a transformative approach in customer onboarding and implementations by leading high-impact teams. Drive technical excellence, enhance customer journey, and cultivate trusted partnerships acro...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive new business growth by creating strategic sales opportunities within target accounts, leading collaborative teams, and nurturing key partnerships to achieve significant regional objectives and c...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead customer technical requirements transformation into engineering solutions. Ensure effective execution across engineering services, enhance processes, and drive continuous improvement to exceed cu...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Accelerate your career by leading integrated marketing initiatives that enhance brand growth and customer engagement, while collaborating with various teams to drive high-impact strategies and measura...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$92K - $145K *

Transform coding operations by leading data strategy and analytics, optimizing performance, and ensuring compliance. Collaborate with cross-functional teams to provide actionable insights and drive co...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $210K *

Take ownership of product strategy in healthcare data integration, ensuring reusable capabilities across partnerships and driving value from clinical, laboratory, and consumer-health data for enhanced...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.