NetDocuments is seeking a Senior Manager, Datacenter & Cloud Applications to lead a team and function that will evolve alongside our infrastructure strategy. Initially, you'll lead the day-to-day operations of our Datacenter Infrastructure team, ensuring our on-premise environments operate with a high degree of reliability, security, and scalability. As our public cloud journey matures, you'll build and lead a team of cloud application engineers who operate as hands-on AWS engineers and trusted operational partners to our broader engineering organization. This role is ideal for a leader who can operate credibly across both physical infrastructure and cloud-native environments and who is excited to actively shape the transition between them.
You will:
Datacenter & Infrastructure Operations
- Lead day-to-day datacenter operations as part of the Cloud Infrastructure organization, ensuring stability, reliability, and performance across our physical environments.
- Oversee operational practices across hardware, network, compute, and supporting infrastructure.
- Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain reliable and scalable infrastructure supporting NetDocuments products.
- Ensure infrastructure operations align with security and compliance requirements, including SOC 2 Type II and ISO 27001.
- Maintain and evolve business continuity and disaster recovery plans as infrastructure and business needs change.
Cloud Transformation & Application Operations
- Lead the evolution of the team from traditional datacenter and infrastructure operations toward AWS-native cloud application engineering.
- Manage and operate AWS PaaS services supporting NetDocuments SaaS applications as our public cloud footprint expands.
- Establish cloud-native operational practices that improve reliability, scalability, automation, and engineering efficiency.
- Position the team as hands-on engineering contributors capable of building and operating directly against cloud-native services.
- Partner with product engineering teams to align Cloud Operations capabilities with product roadmaps and technical priorities.
Observability, Reliability & Incident Management
- Establish and maintain observability standards and practices across infrastructure and cloud environments in partnership with key stakeholders.
- Ensure appropriate logging, monitoring, telemetry, and operational visibility are incorporated into infrastructure and application environments.
- Provide leadership for incident response subject matter experts in alignment with the established Incident Management process.
- Identify opportunities to improve production reliability through automation, operational standards, and proactive infrastructure improvements.
- Ensure Cloud Operations standards for observability, incident response, reliability, and security are represented within product engineering teams.
People Leadership & Team Development
- Lead, mentor, and develop engineers through a significant evolution in the team's technical responsibilities and operating model.
- Build development plans that help engineers expand from datacenter and infrastructure operations into AWS-native platform engineering.
- Establish certification paths, hands-on learning opportunities, and technical development plans that prepare the team for increased cloud ownership.
- Build a team capable of serving as both engineering contributors and trusted operational advisors to the broader organization.
- Create clear expectations, accountability, and development opportunities as the team's responsibilities evolve.
Cross-Functional & Strategic Leadership
- Build trusted partnerships across the CTO organization, particularly with Engineering, Architecture, and Cloud Operations leadership.
- Serve as an operational liaison between Cloud Operations and product engineering teams.
- Ensure the team is appropriately embedded with engineering organizations to contribute to roadmap planning and execution.
- Develop the team into trusted advisors to other Cloud Operations functions and engineering stakeholders.
- Support strategic planning, budgeting, capacity planning, and investment decisions for the organization.
What You'll Need to Be Successful- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
- 12+ years of professional experience in cloud or infrastructure engineering and operations, preferably within a SaaS environment.
- 6+ years of people leadership experience, including demonstrated success leading teams through significant changes in technical direction, capabilities, or operating models.
- Hands-on or operational experience with physical datacenter environments, including hardware lifecycle, facilities, networking, and compute infrastructure.
- Working knowledge of AWS PaaS services, including technologies such as ECS/Fargate, DocumentDB, MSK, Valkey, and SES.
- Experience operating across both traditional infrastructure and public cloud environments.
- Experience implementing automation and DevOps practices within production operations environments.
- Demonstrated project and change management experience within a multinational organization.
- Experience with strategic planning, budgeting, and financial management.
- Familiarity with security and compliance frameworks such as SOC 2 Type II and ISO 27001.
What Will Make You Stand Out- Experience leading an infrastructure organization through a significant datacenter-to-public-cloud transformation.
- Experience developing infrastructure engineers into cloud or platform engineers.
- Experience operating AWS PaaS services supporting large-scale SaaS applications.
- Experience partnering directly with product engineering teams in an embedded or shared-responsibility operating model.
- Experience building mature observability, incident response, business continuity, or disaster recovery programs.
- Experience operating infrastructure for enterprise SaaS products in highly regulated or security-conscious environments.
What You'll Love About NetDocuments- The People!
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for life activities & wellness
- Access to LinkedIn Learning with monthly dedicated time to explore
- Connection, access, and mentorship from exceptional leaders
- Growing company with opportunities for advancement
- Authenticity and accountability from leadership
Compensation TransparencyThe compensation range for this position is $190,000 - $210,000.
The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as experience, skills, qualifications, geographic location, and other job-related considerations.
