Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$90K - $130K *

Join a dynamic team focused on ensuring strategic enterprise customers realize maximum value and success. Drive customer engagement, build relationships with senior stakeholders, and manage risk for m...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$65K - $98K *

Launch exceptional customer success strategies by managing high-volume accounts, educating clients on products, and building long-term relationships in a dynamic SaaS environment. Drive adoption and o...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's committed to enhancing customer success by managing relationships, driving product adoption, and optimizing the customer lifecycle for strategic clients while leveraging data insigh...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$92K - $100K *

Manage the renewal process for partner channels, focusing on revenue protection and partner health. Collaborate with stakeholders to drive adoption, mitigate risks, and ensure high retention rates acr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the Service organization to drive exceptional member experiences, optimize operations, and strengthen relationships in a luxury environment while ensuring high standards and continuous improvemen...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$118K - $219K *

Drive innovation and strategy in Life New Business and Underwriting solutions, leading cross-functional teams to develop and commercialize products that enhance growth and market influence in the Life...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Empower client success by nurturing relationships and driving growth opportunities. Collaborate closely with internal teams to ensure client satisfaction and deliver impactful solutions within the hea...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$144K - $241K *

Champion the strategic direction of the product portfolio, leading teams to define, develop, and enhance innovative solutions while ensuring alignment with market demands and business objectives acros...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Join a team that's enhancing productivity and driving innovation by leveraging AI-driven solutions for managed services. Collaborate across functions to design, implement, and support applications, op...

US-AnywhereRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$113K - $149K *

Shape the future of product training by designing and delivering customer-centric programs. Collaborate with stakeholders to optimize engagements and improve operational processes, ensuring a high-qua...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$200K - $225K *

Lead transformative growth strategies for North America Open Enrollment initiatives. Partner cross-functionally to optimize commercial performance, enhance client engagement, and drive revenue growth...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Business Services

$211K - $290K *

Lead the charge in driving growth and innovation in payer solutions. Oversee P&L performance, manage diverse teams, and enhance client engagement while expanding market presence in advanced healthcare...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Transform strategic client engagement and drive commercial growth through innovative solutions and senior-level relationship building to meet client objectives and enhance market positioning...

US-AnywhereRemote

Reposted 4 days ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$190K - $220K *

Elevate clinical strategy through peer-level engagement with CNOs, validating program designs and strengthening Stepful's brand in nursing leadership. Drive relationship-building and enhance sales pro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $150K *

Drive client success through strategic partnerships, ensuring exceptional service, engagement, and retention. Collaborate cross-functionally to deliver data-driven insights and foster strong relations...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$136K - $215K *

Champion digital transformation by partnering with business and tech leaders to innovate strategies and drive change management initiatives, ensuring successful adoption and delivery of enterprise-wid...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Transform the Legal and Compliance landscape by driving initiatives that enhance operational efficiency, analytics, and cross-functional collaboration, all while managing risks and supporting enterpri...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$80K - $100K *

Optimize customer support by building a scalable function, establishing KPIs, and leading a team to enhance the customer experience. This hands-on role offers the opportunity to shape operations from...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $160K *

Advance customer success by leading project implementation efforts, ensuring quality and governance. Build strong relationships with major accounts while collaborating with sales and project teams to...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Shape the future of program management by leading client accounts, ensuring successful project delivery, and driving business growth. Collaborate closely with sales and R&D to achieve KPIs and maintai...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$251K - $340K *

Drive sales-assisted growth by leading innovative models and strategies. Build segmentation, optimize customer journeys, and collaborate cross-functionally to enhance conversion and efficiency through...

US-AnywhereRemote

Reposted 1 month ago

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $150K *

Grow your career by leading revenue growth and strategic engagement with key healthcare executives. This role demands expertise in multi-product SaaS sales and deep sector insights to develop and nurt...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Optimize client success initiatives by leading a team to enhance enterprise account performance and drive measurable outcomes, ensuring client retention and growth while fostering strategic relationsh...

US-AnywhereRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Legal & Accounting

$160K - $180K *

Drive operational excellence in global member support by leading a high-performing team. Optimize processes using Zendesk and AI for improved efficiency while maintaining member satisfaction and ensur...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$205K *

Shape the future of SMB growth marketing by driving acquisition, conversion, and pipeline acceleration using AI insights and high-impact campaigns that inform data-driven decisions, executing hands-on...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.