Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$180K - $200K *

Drive the future of customer success by leading a high-performing team. Own retention and revenue targets, establish proactive risk management, and refine operational models to ensure sustained custom...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $145K *

Transform customer success outcomes by leading and developing a high-performing team dedicated to driving retention and growth in a fast-paced, data-driven environment...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $175K *

Lead the charge in customer success by managing captive relationships, ensuring operational excellence, and collaborating with cross-functional teams. Drive timely execution of agreements and oversee...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$153K - $210K *

Join a dynamic team to lead, mentor, and grow Customer Success while driving account satisfaction and expansion through strategic collaboration and oversight within a fast-paced healthcare technology...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$170K - $200K *

Lead the charge in shaping a high-impact Customer Success function. Oversee strategy, processes, and metrics to enhance customer retention and growth, ensuring scalability and revenue generation for t...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $150K *

Manage and develop a high-performing team of Customer Success Managers, driving retention and value realization for a portfolio of Upmarket customers, while collaborating cross-functionally to ensure...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $154K *

Optimize and elevate customer success operations by leveraging metrics, technology, and strategic initiatives. Drive productivity across cross-functional teams, ensuring seamless processes and strong...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $130K *

Drive customer success by leading global teams, improving retention, and enhancing product utilization, ensuring a seamless experience across diverse regions and platforms while driving operational ex...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team focused on leading Customer Success Managers to enhance client outcomes, drive team performance, and foster a culture of accountability, ensuring optimal customer health and minimi...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $156K *

Champion customer success by leading a team to enhance satisfaction and retention. Develop strategies that drive strong relationships, utilize data for insights, and collaborate across teams to meet a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Drive client success through leadership and innovative strategies. Oversee a dynamic team, manage client relationships, and resolve complex issues to enhance client satisfaction and support commercial...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead and develop a high-performing Customer Success team, driving retention and expansion strategies. Engage directly in team operations, coaching, and performance management to achieve key metrics an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$88K - $105K *

Champion customer success and drive growth by building strong relationships with clients, understanding their needs, and providing tailored solutions to elevate their experience and maximize the partn...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$162K - $217K *

Join a dynamic team to drive customer success in biopharma, fostering robust relationships and leveraging AI tools for efficiency. Shape processes, mentor rising talent, and represent customer needs i...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Transform customer success by enhancing onboarding, driving account growth, and leading cross-functional strategies for sustainable value creation across the customer lifecycle and Videa's innovative...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$177K - $195K *

Shape the future of Customer Success Operations by leading strategic projects, optimizing processes, and collaborating cross-functionally to ensure scalable solutions and impactful outcomes for growth...

US-AnywhereRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Lead the charge in enhancing customer success by guiding post-sale engagement, ensuring clients effectively utilize our solutions, and advocating for their needs within the organization to drive satis...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $118K *

Transform customer experiences by delivering technical insights and tailored solutions for our IoT platform. Collaborate cross-functionally to ensure adoption, drive value, and foster long-term partne...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $156K *

Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Accelerate progress at customer engagement by leading a team of Customer Success Managers, enhancing retention strategies, mitigating churn, and driving long-term growth in a dynamic software environm...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Contribute to customer success by managing portfolios, driving product adoption, and ensuring retention. Collaborate proactively with eCommerce clients to deliver measurable outcomes and maintain oper...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Champion customer success by managing enterprise accounts and driving retention, expansion, and measurable outcomes. Leverage data insights and stakeholder relationships to ensure value delivery and m...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Champion digital customer success by managing scalable engagement programs that enhance product adoption, retention, and expansion for school districts. Drive high-impact initiatives within a structur...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.