Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director, Controller (Personal & Home Care)
$129K - $189K *
Transform and lead the global accounting function, driving standardization and modernization across operations. Provide technical expertise for M&A transactions and ensure compliance with U.S. GAAP wh...
Reposted 4 days ago
Distribution Manager (1st Shift)
$110K - $130K *
Oversee warehouse operations, driving performance and efficiency while fostering a safety-focused culture. Empower teams through effective leadership and data-driven decision making to ensure operatio...
Reposted 1 week ago
District Sales Manager, Wisconsin
$110K - $125K *
Lead the charge in driving sales growth within the wastewater treatment sector, focusing on chemical solutions for food and beverage industries. Collaborate with clients to enhance satisfaction and fo...
1 week ago
Director, Global and US Loyalty
$167K - $245K *
Join a team that's redefining loyalty strategies to enhance customer engagement and drive brand growth. Lead global initiatives, manage cross-functional teams, and innovate member experiences for a tr...
3 weeks ago
Distribution Center General Manager of Operations
$112K *
Transform the distribution landscape by leading a dynamic team focused on safety, operational excellence, and continuous improvement. Drive performance and foster a culture of engagement while optimiz...
3 weeks ago
$200K - $240K *
Accelerate your career by leading market-wide sales strategies, driving growth, and developing high-performing teams. Collaborate with cross-functional leaders to enhance customer relationships and ac...
1 week ago
Director, Pricing & Margin Optimization
$125K - $150K *
Transform pricing strategies by collaborating with business leaders, enhancing analytics, and driving profitability through disciplined execution across all market segments and channels...
Reposted 4 days ago
Director, Franchise Strategy & Transformation
$145K - $169K *
Unlock strategic growth by leading long-range planning and performance management initiatives. Collaborate across functions to drive transformation and enhance business performance in a dynamic franch...
Yesterday
$150K - $250K *
Drive the future of cybersecurity assurance by leading a team focused on risk management, security architecture, and compliance. Shape strategies and metrics to enhance security outcomes while collabo...
2 weeks ago
Director of Strategic Accounts
$110K - $130K *
Optimize customer relationships by managing strategic accounts, ensuring satisfaction and growth through proactive engagement and cross-functional coordination. Drive retention and performance while i...
1 week ago
Director, Labor Relations - Duke University Health System
$120K - $145K *
Join a team that's redefining labor relations in healthcare. Lead strategic initiatives, oversee compliance, and foster positive employee relations while managing a dedicated team. Collaborate with st...
4 days ago
Director of Strategic Accounts
$110K - $130K *
Reimagine customer relationships by leading strategic account management, ensuring satisfaction and growth for high-value clients. Collaborate cross-functionally to deliver exceptional service and dri...
1 week ago
$181K - $250K *
Transform financial strategy at the enterprise level by leading FP&A processes, delivering insights, and enhancing reporting capabilities to support informed decision-making for senior leadership and...
2 days ago
Director of Warehouse Management
$100K - $120K *
Oversee and enhance warehouse operations, production planning, and logistics. Drive operational excellence and team development while preparing for significant growth in a dynamic distribution environ...
2 days ago
Director, Business Development - USA
$150K - $180K *
Lead the charge in business development by generating new accounts and expanding existing client relationships across North America, focusing on digital asset solutions and driving revenue growth thro...
6 days ago
$135K - $160K *
Lead financial strategy and reporting for a diverse program portfolio, driving P&L ownership, investment planning, and variance analysis. Collaborate with teams to deliver insights and foster a cultur...
2 days ago
Director, Manufacturing Finance
$125K - $150K *
Join us as a strategic finance leader, driving performance and decision-making across manufacturing sites. Collaborate with cross-functional teams to enhance profitability, optimize capital, and devel...
4 weeks ago
Director, Manufacturing Finance
$125K - $150K *
Join a team that's driving financial performance across manufacturing sites. This role partners with leadership to enhance decision-making, optimize profitability, and ensure financial stewardship, wh...
4 weeks ago
Director, Manufacturing Finance
$125K - $150K *
Oversee financial performance across multiple manufacturing sites, driving insights and operational decision-making. Collaborate with leadership to enhance profitability, optimize working capital, and...
4 weeks ago
Director, Marketplace Marketing
$125K - $150K *
Champion growth by leading marketplace marketing strategies that drive demand and engagement for buyers and manufacturing partners. Manage a dynamic team to optimize lead generation, account expansion...
3 days ago
Director, Marketplace Marketing
$175K - $200K *
Transform our marketplace marketing strategy to drive demand and growth. Lead a team to enhance buyer engagement and supplier acquisition, ensuring alignment across functions while optimizing programs...
3 days ago
Manager Operations, Program Management
$100K - $120K *
Partner with us to lead moderate-complexity projects, driving successful delivery and client relations. Utilize your extensive project management expertise to manage resources, communication, and opti...
Reposted 1 week ago
Manager Operations, Program Management
$100K - $120K *
Champion project success by leading moderate complexity initiatives, driving adherence to global processes, and facilitating collaboration among stakeholders to achieve objectives and optimize resourc...
Reposted 1 week ago
$120K - $145K *
Lead a team that drives client success through strategic guidance, managing large-scale programs, and fostering strong relationships. Ensure exceptional delivery and compliance while identifying growt...
2 weeks ago
Director, Member Services, Medicaid
$156K - $215K *
Empower quality engineering excellence by leading strategic initiatives across diverse technology portfolios. Drive modernization, enhance automation, and foster collaboration to ensure high-quality s...
Reposted 1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.