Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$90K - $125K *

Lead service operations across multiple stores, driving customer satisfaction, technician productivity, and revenue growth. Collaborate with leadership to build a high-performing service district and...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $125K *

Champion excellence in service across multiple locations, driving customer satisfaction and technician productivity. Lead a team of Knowledge Managers to enhance service operations and achieve revenue...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$124K - $223K *

Champion growth and profitability by leading territory management, developing client relationships, and executing sales strategies. Collaborate cross-functionally to ensure successful onboarding and m...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$124K - $223K *

Transform territory management by leading sales initiatives, building client relationships, and collaborating cross-functionally to achieve growth and profitability targets in the healthcare sector...

San Diego, CARemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in enterprise transformation by owning end-to-end execution across ERP, CRM, and project management platforms, ensuring alignment and accountability across multiple initiatives for suc...

5 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$150K - $180K *

Transform design leadership by shaping strategies and guiding a global team across Fortune 500 portfolios. Elevate client interactions and foster a thriving culture that drives exceptional digital exp...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead design strategy across Fortune 500 accounts, shaping the future of digital product design globally. Drive innovation, influence client strategy, and cultivate a top-tier design organization while...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$156K - $208K *

Champion procurement and logistics excellence by managing diverse teams, driving operational performance, and ensuring strategic alignment across multiple departments to achieve financial and operatio...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$125K - $172K *

Transform partner strategies into impactful services that enhance market offerings. Collaborate across teams to drive service attach rates, optimize partner investments, and ensure scalable delivery...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Transform quality assurance across multiple sites by leading initiatives for process improvement, governance, and external customer engagement in a hybrid work environment while collaborating with cro...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Advance luxury retail operations by leading a high-performing team, enhancing client experiences, and driving sales growth. Collaborate with leadership to ensure operational excellence and a culture o...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Transform strategic accounts by driving revenue growth and fostering long-term partnerships. Collaborate with sales teams to deliver tailored solutions, ensuring customer satisfaction and market expan...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$150K - $180K *

Lead and empower a high-performance team while driving strategic initiatives and sales growth in North America. Collaborate with senior executives to enhance customer alignment and develop innovative...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$97K - $146K *

Optimize delivery operations by leading teams, managing budgets, and ensuring compliance with regulations. Drive efficiency and safety while enhancing customer satisfaction through strategic planning...

Reposted yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$97K - $146K *

Lead the operations of the delivery department, ensuring compliance, efficiency, and safety while managing staff and resources to meet performance goals and enhance customer satisfaction...

Reposted yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$73K - $117K *

Champion quality excellence by overseeing management systems, leading audits, and collaborating with production teams to enhance product standards and customer satisfaction. Drive continuous improveme...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$101K *

Join a team that's dedicated to enhancing customer packaging performance through technical expertise. Provide vital support in equipment operations, conduct audits, and facilitate training while trave...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$186K - $280K *

Transform your career by optimizing GTM workflows across the customer lifecycle. Collaborate with cross-functional teams to enhance seller and customer success, leveraging AI and automation for scalab...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$169K - $255K *

Shape the future of personalized consumer products by driving strategic partnerships and revenue growth. Lead business development efforts, cultivate relationships, and expand market reach to position...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$169K - $255K *

Join a dynamic team as you drive growth through strategic partnerships, leveraging expertise in business development and white-label consumer products to expand market reach and establish new revenue...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$180K - $255K *

Shape the future of personalized consumer products by driving strategic partnerships and revenue growth. Lead business development efforts, cultivate relationships, and expand market reach to position...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$180K - $216K *

Elevate your career by driving growth strategies and forging strategic partnerships in the personalized consumer products sector. Lead initiatives that expand market reach and establish new revenue st...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$169K - $255K *

Unlock potential by driving strategic partnerships and revenue growth for personalized consumer products. Lead initiatives that expand market reach and establish Shutterfly as a preferred manufacturin...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$169K - $255K *

Join a team that's driving growth through strategic partnerships in personalized consumer products. Lead initiatives to expand market reach and revenue streams while collaborating across functions to...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.