Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Champion customer success by leading a dynamic team to enhance enterprise client value through strategic support, data-driven insights, and innovative automation, ensuring retention and growth for top...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive revenue growth by leading a high-performing sales team, developing strategic sales plans, and fostering customer relationships across diverse commercial markets. Collaborate cross-functionally t...

London, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$115K - $165K *

Transform revenue strategies by leading a high-performance team to achieve financial goals, enhance client relationships, and drive business growth through effective management and collaboration acros...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$115K - $165K *

Lead the charge in driving revenue growth by managing a high-performance team, overseeing strategic initiatives, and fostering impactful relationships to achieve financial goals and enhance customer e...

Dublin, CARemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Partner with us to lead and optimize commercial operations, enhancing performance through data insights, process efficiency, and strategic collaboration to drive revenue growth and profitability...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in driving revenue growth by developing regional sales strategies, managing key customer relationships, and collaborating with internal teams to deliver tailored solutions that align w...

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $171K *

Transform operations by assisting in daily management, budget implementation, and ensuring high performance standards. Lead branch staff to deliver exceptional service while maintaining compliance wit...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $171K *

Empower operational excellence by assisting in branch management, ensuring profitability, and leading staff to deliver high performance and guest satisfaction in a dynamic restaurant environment...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$230K - $290K *

Shape the future of Member experiences by leading product strategy, driving engagement, and optimizing digital solutions. Collaborate cross-functionally to enhance acquisition, satisfaction, and reten...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $169K *

Transform the South Zone's beverage landscape by driving strategic growth, aligning stakeholders, and executing innovative plans that enhance market performance and profitability across a diverse Coca...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$175K - $210K *

Empower the Quality organization by leading efforts in compliance, reliability, and technical excellence. Drive strategic quality management systems, build a world-class team, and ensure high-volume m...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$93K *

Optimize operations by managing facility performance, overseeing logistics, and enhancing client relations. Lead a dedicated team to ensure safety, efficiency, and financial success while fostering bu...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Lead the charge in shaping Service Operations analytics strategy, driving initiatives to exceed client expectations while transforming complex data into actionable insights that enhance performance an...

Today

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Drive your career with a leadership role focused on analytics strategy and operational excellence. Lead initiatives that enhance client satisfaction and optimize performance through data-driven insigh...

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Transform operational analytics by leading initiatives that enhance performance, drive strategic insights, and exceed client expectations through effective resource management and data interpretation...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join the team to lead Service Operations analytics, driving strategic initiatives and optimizing resources to enhance client satisfaction. Transform data into actionable insights, manage budgets, and...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in driving market growth as a Senior Product Manager, optimizing strategies for exclusive brands. Collaborate cross-functionally to enhance profitability and execute data-driven initia...

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by driving market growth through strategic product management. Lead initiatives that enhance profitability, optimize performance, and establish category leadership while collaborating...

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Collaborate with cross-functional teams to lead logistics and field services, ensuring timely delivery and installation of complex electrical infrastructure across North America while maintaining safe...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the transformation of storeroom solutions, managing multiple projects to enhance service quality and profitability in manufacturing environments while fostering strong stakeholder relationships a...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$79K - $106K *

Drive customer satisfaction by leading logistics operations, optimizing service delivery, and ensuring compliance. Collaborate across teams to enhance performance and implement continuous improvements...

2 days ago

  •   5 - 7 years exp.  •   Transportation

$225K - $275K *

Lead the charge in redefining Total Rewards strategy, enhancing compensation, equity, and benefits to attract and retain top talent while anticipating workforce shifts driven by AI and market trends...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $165K *

Pioneer innovative strategies to drive growth and excellence in Personal Lines. Lead a dedicated team, align departmental goals with company objectives, and enhance client satisfaction while ensuring...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$86K - $165K *

Accelerate progress at our Personal Lines department by driving strategic vision, fostering excellence, and aligning goals with company objectives. Lead teams to optimize operations and enhance client...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$86K - $165K *

Elevate your career by leading the strategic vision and growth of a dynamic Personal Lines department. Drive innovation, optimize service delivery, and cultivate key stakeholder relationships to enhan...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.