Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$80K - $95K *
Drive operational excellence and business growth across multiple markets. Lead high-performing teams, enhance customer satisfaction, and achieve financial goals while fostering a culture of safety and...
1 week ago
$140K - $200K *
Lead transformative sales enablement initiatives, driving team performance and productivity through strategic execution and innovative technology. Collaborate with leadership to enhance seller effecti...
2 weeks ago
Supervisor, International Trade Compliance and Transportation
$100K - $120K *
Drive your career with leadership in international trade compliance and transportation. Oversee operations, ensure regulatory adherence, and enhance processes while guiding a skilled team to achieve o...
3 weeks ago
$125K - $150K *
Drive your career with a leadership role overseeing statewide residential sales, managing a team of 50. Develop strategies, strengthen contractor relationships, and enhance market share while ensuring...
1 week ago
Director, Franchise Operations - All Mainstream
$145K - $169K *
Elevate your career by driving performance across multiple bottlers, translating regional strategies into actionable plans, and fostering strong partnerships to achieve profitable growth and operation...
Today
Director, Franchise Operations - All Mainstream
$145K - $169K *
Unlock business potential by driving performance across multiple bottlers, translating regional strategies into actionable plans, and fostering strong partnerships to achieve growth objectives in a dy...
Today
Sr. Director, Global Sales & CS Operations
$210K - $280K *
Drive end-to-end Global Sales & Customer Success Operations, enhancing ARR growth through strategic leadership, data-driven insights, and team development across diverse business segments and channels...
2 weeks ago
Director of Sales, Labor & Trust
$150K - $260K *
Drive strategic growth within the Labor/Taft-Hartley market by building relationships, identifying opportunities, and executing plans that enhance revenue and client engagement across the United State...
2 days ago
$150K - $180K *
Lead the future of healthcare business operations by driving growth, optimizing performance, and ensuring customer satisfaction. Collaborate with cross-functional teams to achieve strategic goals and...
3 weeks ago
Director, Client Media Solutions
$100K - $140K *
Drive innovative media strategies for healthcare clients, leveraging audience insights and performance data. Collaborate with cross-functional teams to enhance planning processes and deliver impactful...
1 week ago
Director, Product Management-Customer Growth & Value Realization
$199K - $285K *
Unlock potential by leading strategic product initiatives that enhance customer adoption and value realization. Collaborate across teams to drive business performance and establish robust product mana...
Today
Director, Supply Planning - Mfg U.S.
$130K - $183K *
Lead strategic supply planning and capacity initiatives, optimizing inventory and service levels across manufacturing networks. Drive cross-functional collaboration to enhance agility, cost efficiency...
2 weeks ago
Director, Product & Technology Partnerships
$125K - $150K *
Join a team that's shaping the future of payment solutions by developing strategic technology partnerships. Drive integration strategies and enhance product capabilities to support business growth and...
Yesterday
Director, Product & Technology Partnerships
$125K - $150K *
Elevate your career by developing strategic technology partnerships that enhance payment solutions. Lead integration efforts, drive business growth, and collaborate across teams to expand our partner...
Yesterday
Director, Product & Technology Partnerships
$125K - $150K *
Join a team that's driving innovation in payment solutions by developing strategic technology partnerships. This role focuses on expanding our partner ecosystem, enhancing integrations, and supporting...
Yesterday
$120K - $145K *
Join us to lead and optimize manufacturing operations, ensuring efficiency and quality while meeting customer demands. Drive performance through effective team management and strategic planning in a d...
2 weeks ago
Director, Distribution & Activation
$123K - $185K *
Drive Wealth growth by leading strategic initiatives, enhancing advisor capacity, and optimizing distribution channels. Collaborate across teams to elevate member relationships and achieve sustainable...
5 days ago
Director, Distribution & Activation
$123K - $185K *
Elevate growth by leading Wealth-specific programs, enhancing advisor capacity, and optimizing distribution strategies. Drive member engagement and sustainable growth through innovative practices and...
5 days ago
Director of Service Operations
$110K - $130K *
Transform service operations by leading a dynamic team in commercial HVAC, driving performance, and fostering leadership development while ensuring operational excellence and customer satisfaction...
2 days ago
$90K - $100K *
Develop and execute sales strategies to drive revenue growth through strong relationships with distribution partners and retail buyers, while managing inventory and identifying custom publishing oppor...
1 week ago
$125K - $150K *
Lead the charge in optimizing manufacturing operations, ensuring safety, compliance, and efficiency. Drive a culture of accountability and continuous improvement while managing a diverse team to meet...
2 weeks ago
$115K - $125K *
Lead and optimize inbound logistics operations, ensuring timely deliveries and cost control. Collaborate with cross-functional teams to enhance shipment visibility and resolve issues, while developing...
4 weeks ago
$110K - $130K *
Transform regional sales growth by leading a high-performing team to develop strategic sales plans, optimize distributor relationships, and drive revenue in alignment with corporate objectives...
Reposted 1 week ago
$110K - $130K *
Accelerate progress at strategic customer accounts by driving revenue growth and retention. Build senior relationships, manage account strategies, and ensure customer satisfaction while collaborating...
2 weeks ago
$110K - $130K *
Champion customer relationships and drive revenue growth by managing a portfolio of strategic accounts. Leverage your expertise to enhance customer satisfaction and retention while collaborating with...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.