Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$93K - $109K *

Optimize operational excellence by leading a multi-unit team, driving sales and providing exceptional customer experiences. Leverage analytics to identify trends and develop strategies for business gr...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$105K - $121K *

Manage multi-unit operations by leading a motivated team, driving exceptional customer experiences, and achieving sales goals. Leverage data to optimize performance and enhance brand presence while en...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$93K - $109K *

Inspire operational excellence by leading multi-unit teams, enhancing customer experiences, and driving sales growth through effective communication and strategic management...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $116K *

Elevate operational excellence through team leadership, customer service, and analytics. Manage multiple locations to drive sales, enhance customer experiences, and ensure compliance with operational...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Join a team that champions small parcel logistics, driving strategic procurement and compliance initiatives to enhance service efficiency and customer satisfaction, while collaborating with cross-func...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Pioneer the future of urgent care leadership by driving operational excellence across multiple clinics while fostering a culture of accountability and patient satisfaction. Elevate your management car...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Join a team that's transforming healthcare delivery as a Regional Manager overseeing multiple urgent care clinics. Leverage your leadership skills to drive operations, optimize patient care, and promo...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Accelerate your leadership journey by managing multiple urgent care clinics, ensuring compliance, driving performance, and cultivating a high-achieving team in a dynamic healthcare environment. Your g...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Lead our Patient Dining team to enhance patient satisfaction and operational excellence while cultivating a hospitality-focused culture. Drive quality initiatives and ensure compliance in a fast-paced...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Lead the strategy for catalog and PDP optimization, collaborating with cross-functional teams to enhance client growth. Drive promotional planning, optimize content, and oversee listing frameworks to...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Join as a strategic finance partner to drive profitable growth across the Americas. Leverage financial insights to influence sales and marketing strategies, ensuring alignment with broader business go...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$192K - $273K *

Drive the end-to-end execution of CMC development and manufacturing activities, ensuring strategic alignment and timely milestones achievement while managing complex pharmaceutical and biotech program...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$190K - $260K *

Lead the charge in operationalizing ecosystem strategies across multiple partners, enhancing co-sell and fulfillment processes, and developing scalable engagement models to drive revenue growth and ec...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $286K *

Drive the successful delivery of enterprise SAP and CRM programs, ensuring alignment between business and technology teams. Lead governance, manage risks, and oversee vendor relationships in complex...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Accelerate progress at our commerce team by driving catalog and PDP optimization, collaborating with clients and teams to enhance listing frameworks and promotional strategies for impactful marketplac...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$70K - $95K *

Drive your career forward by leading catalog and PDP optimization initiatives, partnering with retail operations to enhance client experiences and product visibility, while mentoring a dynamic team fo...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$115K - $125K *

Drive the optimal customer journey in aftermarket solutions, enhancing operational success and strategic growth. Collaborate cross-functionally to ensure seamless service, support, and customer retent...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$120K - $155K *

Execute strategic leadership in launching and running new operations, ensuring optimal performance and customer satisfaction while managing P&L and team development through complex projects...

2 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $155K *

Elevate your career by leading strategic implementations in a fast-paced environment. Drive operational success from start-up through full execution, while fostering strong customer relations and deve...

2 days ago

  •   5 - 7 years exp.  •   Transportation

$90K - $100K *

Join a team that's dedicated to excellence in heavy truck maintenance, leading a skilled group of technicians. Drive operational efficiency while ensuring top-notch service for a fleet of refrigerated...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Drive innovative payer contracting strategies to optimize healthcare reimbursement and elevate financial performance, serving as a key advisor for leading healthcare organizations while supporting bus...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$157K - $262K *

Champion data-driven decisions to enhance digital products and customer experience. Lead a high-performing analytics team, shaping strategies that connect consumer insights to financial outcomes, fost...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Take ownership of operational excellence across 12-13 restaurants, driving sales, enhancing customer satisfaction, and nurturing talent. Lead a District Manager and directly influence performance, adh...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$75K - $95K *

Transform aftermarket operations by owning growth and service strategies, optimizing inventory, and enhancing customer satisfaction. Lead collaborative efforts to boost revenue while ensuring reliabil...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Deliver strategic leadership to enhance daily operations in senior housing. Oversee management teams, ensure financial success, and maintain safety standards while cultivating community relationships...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.