Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Elevate customer success by leading strategies that ensure value realization and retention. Build a high-performing team that collaborates across functions to enhance the post-sale experience for dive...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Shape the future of Customer Success by leading a high-impact team to drive customer engagement, retention, and growth across diverse customer segments, ensuring our clients maximize the value of thei...

Ottawa, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $196K *

Lead the design and execution of a global logistics strategy that enhances operational performance and customer experience, driving sustainable growth and profitability across multi-region supply chai...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$132K - $196K *

Pioneer the global distribution strategy to enhance supply chain performance, optimize logistics, and deliver exceptional customer experiences through data-driven decision-making and effective team le...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$132K - $196K *

Innovate global distribution and logistics strategies to enhance performance, drive growth, and elevate customer experience. Lead cross-functional teams in a dynamic, fast-paced environment while ensu...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$132K - $196K *

Oversee the execution of global distribution and logistics strategy to enhance performance and customer experience while leading a high-performing team across multiple regions in a hybrid work environ...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$175K - $210K *

Lead the charge in transforming global supply chain operations by developing and implementing strategic materials and logistics initiatives. Drive continuous improvement while fostering a world-class...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Manage and direct customer relations and service operations across multiple routes, focusing on team development, route performance, customer satisfaction, and compliance with safety standards while d...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$90K - $130K *

Unlock potential by leading strategic marketing initiatives, optimizing brand messaging, and managing digital campaigns. Collaborate across teams to enhance customer experience and drive growth throug...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Champion the growth of our purchasing function as you lead a dynamic team, develop strategic vendor relationships, and optimize procurement processes while supporting scaling from 60 to 100 locations...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$185K - $308K *

Lead advanced capital investment projects in a dynamic life sciences environment, overseeing engineering, design, construction, and compliance to enhance therapeutic delivery from concept to completio...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Lead the charge in strategic purchasing, building a top-tier team and vendor base. Oversee procurement processes while driving efficiency and scalability as the organization expands locations and enha...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Transform insights into actionable marketing strategies while leading a team, maximizing advertiser investments, and engaging with cross-functional teams to drive business growth in a dynamic retail m...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$158K - $340K *

Join a transformative leadership role to shape and operationalize a customer trust strategy that enhances data protection and regulatory compliance, while partnering with diverse teams to strengthen c...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Drive supply chain excellence by leading strategies to enhance customer service, optimize inventory, and align operations with business objectives. Champion a collaborative culture while ensuring prof...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $187K *

Oversee procurement operations, drive strategy, and enhance supplier relationships to ensure quality material and services that align with organizational needs for cost and availability in a dynamic e...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$145K - $187K *

Lead the charge in optimizing procurement strategies to enhance supply chain efficiency, foster supplier relations, and ensure timely project delivery while driving team engagement and operational exc...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$145K - $187K *

Lead the charge in procurement strategy and purchasing operations, optimizing supplier relationships and mitigating supply chain risks, while overseeing project support and ensuring efficient processe...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$145K - $187K *

Transform procurement strategies by leading purchasing operations, optimizing supplier relationships, and driving process improvements to enhance organizational efficiency and cost-effectiveness withi...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Transform logistics by leading a team to enhance distribution operations, optimize performance metrics, and foster a culture of continuous improvement while ensuring exceptional service and safety wit...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Empower your career by overseeing distribution operations, ensuring efficiency, safety, and excellence in service while driving team leadership and development to meet organizational goals...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Lead operational excellence by enhancing client service processes, driving efficiency and accuracy across multiple teams, and implementing strategic initiatives to elevate client experience and satisf...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$85K - $100K *

Manage high-performing teams to deliver exceptional customer service. Shape operations, drive efficiency improvements, and resolve escalated issues, ensuring customer satisfaction remains legendary...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Lead the charge in creating a customer-centric environment by training and empowering teams to deliver exceptional service, manage day-to-day operations, and drive efficiency improvements within custo...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $100K *

Develop and execute an effective sales strategy to meet or exceed established revenue targets for accounts ($500K–$3M); drive new business growth within the assigned territory, acting as a senior sale...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.