Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Lead HR excellence across a multi-state workforce by assessing practices, strengthening systems, and enhancing leadership capabilities to meet current and future business needs within a dynamic enviro...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$167K - $219K *

Lead the charge in driving quality strategies across the Americas, enhancing customer experience and operational performance. Collaborate with teams to foster a culture of continuous improvement and e...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $221K *

Innovate operations by leading our distribution center, enhancing growth and customer satisfaction while managing a high-performing team. Emphasize strategic direction, operational excellence, and emp...

4 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Join a team that's driving healthcare solutions in Southern California by leading strategic sales efforts. Engage with C-Suite executives, manage the full sales process, and build lasting client relat...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Champion delivery excellence across marketing, creative, and sales teams. You'll diagnose challenges, implement solutions, and influence both clients and team members to cultivate a high-performing, s...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$65K - $100K *

Accelerate progress at a multi-site operations team by ensuring timely, accurate order processing and exceptional customer service, while leading and developing staff to meet operational goals and imp...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Inspire operational excellence by leading a dedicated order processing team to enhance customer satisfaction and drive efficiency across multiple locations while overseeing accurate order handling and...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$118K *

Transform guest experience by leading operational excellence, coaching teams, and driving data-driven improvements. Collaborate across departments to ensure scalable practices, effective training, and...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Advance your management career by enhancing client relationships and team dynamics. Collaborate closely with clients and lead your team towards achieving goals while fostering a performance-driven env...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$250K - $300K *

Lead transformative warehouse operations by managing a high-performing team of over 300 in a state-of-the-art facility, driving efficiency and accuracy to deliver exceptional service and support our g...

Kitchener, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$250K - $300K *

Drive warehouse efficiency and team empowerment as you manage daily operations, ensuring high performance and customer satisfaction in a large-scale distribution environment. Influence the future of o...

Mississauga, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$250K - $300K *

Optimize warehouse operations in a large-scale environment while leading a diverse team, driving efficiency, safety, and performance to enhance service delivery and meet customer expectations across e...

Milton, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $160K *

Optimize customer success operations by driving analytics to enhance Gross Revenue Retention, Net Revenue Retention, and product adoption. Collaborate with leadership to transform data into actionable...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform service operations by leading a dynamic team, optimizing P&L management, and designing a centralized Center of Excellence to ensure operational efficiency and exceptional service delivery ac...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Drive revenue growth and market expansion across North and South America by leading sales strategies, managing key accounts, and collaborating with cross-functional teams to achieve corporate goals an...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Unlock potential by leading North & South American sales to drive revenue growth, manage key accounts, and ensure strategic alignment with global objectives. Collaborate cross-functionally to foster m...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$185K - $215K *

Shape the future of Service Operations by establishing strategies and overseeing teams to optimize warranty support, improve customer satisfaction, and ensure compliance with policies. Lead initiative...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Optimize global logistics operations by leading a strategic team to enhance freight management and compliance systems, ensuring efficiency and accountability across international supply chains and par...

4 days ago

  •   8 - 10 years exp.  •   Transportation

$130K - $140K *

Lead the charge in overseeing multi-client operations, ensuring compliance with health and safety regulations while mentoring staff and driving revenue growth through process improvements and strategi...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Unlock potential by leading the customer data strategy and analytics function. Drive data-driven decisions and optimize CRM ecosystems to enhance customer retention, operational efficiency, and revenu...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Reimagine your career by leading a high-performance warehouse operation. Drive strategic initiatives, develop leadership depth, and implement process improvements while ensuring accountability in a sc...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$100K - $130K *

Drive excellence in customer service by managing operations and enhancing team performance. Lead initiatives to improve client relationships, ensure compliance, and streamline processes, all while fos...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion the Client Services team, ensuring client satisfaction and business growth through strategic account management and integrated marketing execution, while optimizing profitability and nurturin...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$85K - $100K *

Join a team that's focused on delivering exceptional customer experiences by leading a dynamic, bilingual customer service department. Empower staff, resolve escalated issues, and drive efficiency wit...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Unlock potential by leading a dynamic customer service team, fostering excellence, and enhancing operational efficiency. Manage daily activities and address challenges to create a thriving environment...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.