Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$185K - $308K *

Transform the delivery of high-impact capital projects in life sciences, overseeing engineering, design, and construction from inception to completion while ensuring compliance and quality in a collab...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$201K - $236K *

Lead the charge in optimizing sales operations by driving strategy, forecasting, and process improvements. Collaborate with cross-functional teams to enhance productivity and ensure the sales organiza...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate your career by leading a dynamic sales team to drive IT security solutions. Collaborate with clients and partners to enhance sales strategies, mentor talent, and achieve regional objectives...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$168K - $278K *

Join a dynamic team as you lead the evolution of professional services delivery, enhancing technical capabilities and ensuring seamless integration between customer engagement and technical execution...

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$300K - $375K *

Advance operational excellence by leading a large team, shaping strategy, and optimizing performance to ensure exceptional customer service across multiple functions in a dynamic environment...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$300K - $375K *

Unlock potential by leading a large team to drive operational excellence and customer satisfaction. Shape strategy and optimize performance in a dynamic environment, ensuring high standards across mul...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$300K - $375K *

Lead the charge in operational excellence by overseeing a 700+ team in a 2M sq. ft. facility. Shape strategy, optimize performance, and ensure top-tier customer service while driving growth in a fast...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$86K - $102K *

Elevate customer service operations by leading a dynamic team focused on B2B service excellence, order processing, and employee development. Utilize data-driven insights to enhance performance and dri...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $155K *

Lead and optimize studio production teams to enhance efficiency, manage resources, and ensure high-quality delivery of dubbing and audio localization projects while fostering collaboration across depa...

1 week ago

  •   5 - 7 years exp.  •   Media

$130K - $180K *

Lead the charge in aftermarket parts and services, driving strategy, growth, and operational excellence. Empower a high-performing team to enhance customer experience and achieve revenue targets while...

4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Elevate the aftermarket business by leading a dynamic team to enhance customer satisfaction, drive growth, and implement innovative strategies that ensure operational excellence and profitability...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$152K - $170K *

Take ownership of customer service excellence by leading a dynamic team to enhance operational processes, improve customer experiences, and drive scalable solutions in a high-growth environment. Your...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$132K - $197K *

Build and lead strategic national partnerships, enhancing customer relationships and driving profitable growth through comprehensive business plans and exceptional service. Foster collaboration across...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize operational performance across multiple remote locations. Lead strategic initiatives to enhance productivity, quality, and service. Collaborate with cross-functional teams to drive continuous...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform operational excellence across multiple remote locations by leading strategic initiatives, enhancing productivity, and driving continuous improvement in service quality and performance metric...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape operational excellence across multiple remote locations by leading strategic initiatives, optimizing performance, and driving continuous improvement in service, productivity, and quality. Collab...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in transforming marketing strategies and team dynamics, driving growth and brand awareness across diverse business units while aligning with strategic objectives and fostering collabor...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's revolutionizing product management by leveraging AI and data analytics to optimize inventory, enhance vendor relationships, and drive profitability across automotive categories in a...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in enhancing customer lifecycle strategies and membership programs, driving growth and retention through data-driven initiatives across multiple locations. Collaborate with cross-funct...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Transform sales leadership by driving GTM strategies, building high-performing teams, and ensuring revenue growth through disciplined execution and cross-functional collaboration. Elevate enterprise p...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Advance your career by leading high-volume distribution operations, coaching teams, and driving operational excellence in a dynamic warehouse environment. Deliver exceptional service while fostering a...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Shape operational excellence by leading a high-performing distribution team. Drive productivity and safety in a 1.5 million sq. ft. warehouse while coaching managers and implementing data-driven impro...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Oversee daily warehouse operations, driving excellence and team performance. Engage with a large workforce to enhance productivity and safety while implementing data-driven improvements for exceptiona...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform distribution operations by leading a high-performing team, driving excellence in productivity and safety, and implementing data-driven improvements to enhance service delivery in a dynamic w...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive operational excellence as you lead a high-performing distribution team, ensuring productivity and safety in a vast warehouse environment. Shape the future of logistics through hands-on leadershi...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.