Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Champion manufacturing excellence by leading engineering strategies, driving automation, and enhancing asset reliability across multiple U.S. facilities. Collaborate with cross-functional teams to imp...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$70K - $90K *

Manage and motivate a diverse workforce while ensuring safety, quality, and productivity. Collaborate with support teams to achieve business objectives in a dynamic environment, adapting to varying co...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$167K - $311K *

Pioneer operational excellence by leading diverse teams in production, service, and engineering. Drive impactful results while ensuring safety, quality, and efficiency. Collaborate across functions to...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$128K - $213K *

Lead a high-performing team at a cutting-edge manufacturing facility, driving excellence in safety, quality, and productivity while leveraging advanced technologies and fostering a culture of continuo...

4 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$140K - $160K *

Drive strategic technology solutions by bridging business needs and IT capabilities. Lead proposal efforts, enhance customer engagement, and promote technology adoption to support business growth and...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$100K - $110K *

Drive operational excellence in distribution management, overseeing driver and fulfillment teams across multiple markets. Foster a culture of safety and accountability while implementing process impro...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$125K - $150K *

Transform the Direct Express program by leading control activities across card issuance, funding, and fraud management. Collaborate with stakeholders to ensure operational integrity and compliance whi...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Transform business controls for the Direct Express program by leading risk assessments, monitoring compliance, and ensuring operational integrity across various financial processes. Collaborate with s...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform supply chain operations by leading strategy, procurement, and logistics across diverse retail categories. Drive efficiency, compliance, and team performance while fostering strong vendor rel...

Burlington, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Unlock potential by leading a high-performing sales team to drive revenue growth in B2B SaaS. Collaborate with cross-functional partners to execute strategic initiatives and enhance customer relations...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $215K *

Drive the evolution of service delivery in Managed Services, shaping strategy and leading teams to enhance customer experience, operational excellence, and profitable partnerships while ensuring scala...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$83K - $151K *

Drive operational excellence by managing daily business functions, enhancing efficiency, and leading cross-functional projects. Collaborate with stakeholders to identify improvement opportunities and...

El Segundo, CARemote

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Transform product strategy and execution in a dynamic environment. Lead a talented team to innovate and enhance user experiences across Banking and FinTech sectors, driving growth and aligning with bu...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$146K - $183K *

Elevate customer experience by leading a dynamic team focused on innovative solutions and project management. Drive operational excellence and client satisfaction through effective collaboration and s...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Lead the charge in developing and executing cash management strategies to drive new sales, enhance client relationships, and mentor a high-performing team, ensuring exceptional service for complex com...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $200K *

Unlock potential by leading strategic sales initiatives that drive growth and forge strong relationships with key retail and eCommerce clients in a fast-paced environment requiring frequent travel. In...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$200K - $240K *

Elevate regional marketing efforts by leading strategy execution, aligning teams, and driving demand generation. This high-impact role focuses on pipeline growth, sales alignment, and modernizing mark...

RemoteRemote

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in developing integrated marketing strategies to enhance workforce initiatives. Collaborate with diverse teams to elevate brand visibility and engagement across multiple sectors, drivi...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead efforts to optimize global sourcing strategies for designated commodity categories. Drive cost reduction initiatives, manage supplier relationships, and enhance procurement processes, ensuring co...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$67K - $101K *

Join a dynamic team as you oversee branch operations, drive growth, and enhance member experiences. Lead staff to achieve goals while ensuring compliance and security, fostering a culture of excellenc...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$117K - $234K *

Empower our manufacturing operations by leading material fulfillment activities, ensuring material availability, optimizing inventory, and driving supplier performance to meet production demands effec...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$117K - $234K *

Shape the future of material fulfillment by leading a dynamic team to ensure optimal inventory levels, supplier performance, and production readiness, driving continuous improvement across supply chai...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Join a team that's dedicated to optimizing business operations and enhancing service delivery. Lead strategic initiatives, manage cross-functional projects, and collaborate with senior leadership to d...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$170K - $200K *

Drive the strategic vision for enterprise finance applications, enhancing planning and consolidation processes through advanced analytics and machine learning. Collaborate with IT to ensure seamless i...

3 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a team that's driving growth in transportation brokerage by leading a high-performing Carrier Account Management team, enhancing carrier relationships, and achieving procurement targets through s...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.