Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $157K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Unlock operational potential by leading cross-functional initiatives, optimizing performance and enhancing efficiencies across multiple teams, contributing to strategic business goals through collabor...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$127K - $150K *

Join a team that's dedicated to driving operational excellence and strategic initiatives, overseeing a dynamic multi-functional staff, and ensuring financial health and service delivery across a major...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead and optimize a multi-channel customer marketing strategy to drive product adoption, retention, and revenue expansion. Collaborate with cross-functional teams to enhance customer engagement throug...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $175K *

Drive workforce management strategy, optimizing operations across multiple sites. Collaborate with leadership to enhance performance, provide strategic insights, and ensure effective staffing solution...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in managing the operational performance of a high-volume distribution center, ensuring timely product processing, compliance with safety regulations, and fostering customer service exc...

3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Transform program operations by overseeing daily activities, managing workflows, and ensuring compliance with requirements. Collaborate with teams to enhance efficiency and achieve program goals while...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $110K *

Manage day-to-day program operations, ensuring compliance and efficiency. Oversee reporting, metrics tracking, and process improvements while collaborating with internal and external stakeholders to a...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $110K *

Manage and streamline day-to-day program operations by overseeing workflows, tracking performance, and implementing quality assurance processes to ensure compliance and achieve key program goals effec...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $110K *

Empower program success by leading daily operations, managing workflows, and ensuring compliance. Collaborate with teams to drive improvements, oversee reporting, and enhance performance metrics for k...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $110K *

Take ownership of efficient program operations by overseeing daily workflows, ensuring compliance, and tracking performance metrics to achieve operational goals and enhance stakeholder satisfaction. C...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $110K *

Drive effective program operations by overseeing daily administration, performance tracking, and quality assurance processes. Collaborate with teams to enhance customer satisfaction and ensure complia...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $110K *

Optimize daily program operations by overseeing management, performance tracking, and compliance. Collaborate with teams to drive improvements and achieve goals while ensuring client satisfaction in a...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $110K *

Manage day-to-day program operations, overseeing workflow, performance tracking, and project reviews. Collaborate with teams to improve processes, ensuring compliance and achieving program goals for e...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $190K *

Join a dynamic team to lead operations in logistics, ensuring compliance, driving profitability, and enhancing employee and customer experiences across multiple facilities nationally...

Mississauga, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $155K *

Drive performance excellence by leading a diverse team across multiple districts. Focus on sales growth, customer satisfaction, and compliance to ensure a premier service experience while developing a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Unlock potential by driving channel sales excellence through strategic partnerships, ensuring revenue growth and market share expansion in mission-critical communications. Collaborate across teams to...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$155K - $185K *

Drive operational excellence by leading construction projects, enhancing strategies, and managing teams to deliver high-quality telecommunications infrastructure services effectively across various ma...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$87K - $126K *

Grow your career with a role that enhances dealer operations through consulting, training, and strategic marketing to improve customer satisfaction and boost profitability in automotive service and pa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$87K - $126K *

Lead dealer engagement and enhance customer satisfaction by improving service operations, increasing revenue, and driving loyalty through impactful marketing strategies and training initiatives in the...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Advance your career by leading our Sales and Marketing teams to drive growth, enhance customer engagement, and elevate our brand presence through strategic organic social media efforts and sales excel...

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $185K *

Empower massive growth in national retail by leading strategic sales initiatives. Drive partnerships with major retailers, enhance team performance, and leverage your CPG expertise to build account-le...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in driving sales performance across a defined region, managing a team of Field Sales representatives to achieve revenue and margin targets while building strong relationships with key...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Shape the future of supply chain operations by leading daily processes, improving quality, and fostering team growth. Drive efficiency and productivity while ensuring compliance and exceeding performa...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Drive operational excellence in supply chain management to enhance quality, efficiency, and employee development. Lead a high-performing team to implement processes, achieve safety and customer servic...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.