Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Oversee and enhance manufacturing operations to ensure quality, efficiency, and timely delivery while driving continuous improvement initiatives through Lean Manufacturing techniques and effective tea...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$118K - $148K *

Optimize operational leadership across multiple branches, driving performance, team development, and customer satisfaction to achieve sales and profit objectives while ensuring safety and compliance w...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$118K - $148K *

Deliver strategic operational leadership across multiple branch locations, ensuring excellence in service delivery, financial performance, and a culture of accountability while fostering team developm...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$118K - $148K *

Oversee operations across multiple branches, driving sales and enhancing customer experience through effective leadership and strategic planning. Manage profit and loss, guide team development, and fo...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $170K *

Join a dynamic team to drive product strategy and enhance customer engagement through innovative solutions and leadership. Lead Product Managers and collaborate across functions to optimize experience...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$75K - $95K *

Shape the future of operational excellence by leading a skilled team to resolve complex system issues, enhance support processes, and drive cross-functional collaboration in a fast-paced environment...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $235K *

Execute product strategy and business development for tolling solutions, leading customer acquisition and ensuring alignment with strategic goals across multiple market segments and stakeholders in a...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$116K - $200K *

Advance your career by driving P&L performance and strategic growth initiatives. Collaborate cross-functionally to lead product lifecycle management and market activation, ensuring alignment with busi...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$108K - $216K *

Drive the vision for an innovative earnings and tax platform, leading cross-functional teams to ensure accurate payments and compliance. Leverage analytics and AI to shape user-centric solutions, enha...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $120K *

Pioneer impactful communications strategies, driving brand reputation and engagement with stakeholders. Lead a high-performing team, ensuring message consistency across all channels and advising execu...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead strategic sourcing efforts by selecting manufacturers, negotiating contracts, and enhancing supplier relationships to drive growth and operational efficiency while managing a dedicated team towar...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Drive operational excellence as a leader in the housekeeping department, overseeing finances, standards, and interdepartmental coordination to enhance service quality and departmental objectives...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$120K - $150K *

Unlock potential by leading transformative projects at the intersection of technology and customer success. Drive strategic initiatives for enterprise clients, ensuring effective solutions and team em...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Lead the housekeeping operations by overseeing staff, managing budgets, and ensuring compliance with regulations. Collaborate with departments to enhance performance and foster a high-quality environm...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$106K - $148K *

Accelerate progress at the forefront of global Supply Chain Distribution by driving operational excellence, enhancing service levels, and fostering continuous improvement initiatives to optimize effic...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Develop and lead comprehensive technical training strategies, empowering trainers and enhancing workforce readiness through innovative tools and collaborative partnerships for sustained growth and exc...

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $180K *

Shape the future of cybersecurity through strategic data protection initiatives, collaborating with various teams to enhance security frameworks and controls, ensuring compliance while minimizing busi...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $180K *

Architect robust data protection strategies, ensuring compliance and effective security controls across platforms. Collaborate with cross-functional teams to enhance capabilities and address gaps in t...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$139K - $291K *

Transform power delivery by leading utility coordination, high-voltage infrastructure, and permanent energization across campuses. Collaborate closely with cross-functional teams to ensure safety and...

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$130K - $180K *

Lead the charge in enhancing data protection capabilities by collaborating across various teams to identify and bridge control gaps, ensuring robust and compliant data security measures throughout the...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$86K - $143K *

Drive operational excellence by leading Bus Field Services teams to ensure safe, customer-focused transit delivery, aligned with performance standards and organizational values, fostering high engagem...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$75K - $95K *

Advance customer satisfaction by leading service operations and optimizing technician performance while driving service sales and coordination across multiple building subsystems in the HVAC industry...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$171K - $291K *

Lead the charge in enhancing commercial performance by developing targeted training strategies that align with business goals, collaborating across teams to drive impactful learning solutions, and fos...

3 days ago

  •   11 - 15 years exp.  •   Healthcare

$90K - $110K *

Unlock potential by driving operational excellence and fostering team success in a fast-paced logistics environment, ensuring compliance, safety, and inventory control while meeting key performance me...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $150K *

Drive sales growth by maximizing customer satisfaction, managing key accounts, and executing regional strategies. Collaborate with teams to enhance service delivery while maintaining CRM and analyzing...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.