Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $170K *

Manage HR strategies for staff-level employees, enhancing performance and engagement. Partner with leaders to implement talent processes and ensure effective employee relations, supporting a healthy o...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Transform the HR landscape by partnering with staff-level employees, guiding managers, and driving strategic talent initiatives while ensuring effective employee relations and performance management a...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Transform quality assurance across multiple sites by leading initiatives for process improvement, governance, and external customer engagement in a hybrid work environment while collaborating with cro...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$129K - $263K *

Lead strategic sales initiatives and drive alignment across teams to optimize performance in a high-growth global environment. Elevate data-driven decision-making by facilitating collaboration between...

Today

  •   8 - 10 years exp.  •   Business Services

$87K - $113K *

Lead the charge in enhancing customer support operations by driving engagement, developing strategic business plans, and ensuring cross-functional alignment for optimal results and team performance...

Today

  •   Less than 5 years exp.  •   Business Services

$71K - $116K *

Lead the charge in coaching and developing a sales team to surpass revenue targets, grow customer relationships, and ensure alignment with company values. You'll drive sales strategies and oversee the...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Shape the future of operational excellence by leading process transformation initiatives across Finance, Manufacturing, and Operations. Drive improvements and ensure efficiency through best practices...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $231K *

Unlock potential by leading a dynamic team to innovate PBM pricing models, ensuring exceptional growth and market relevance through robust strategies and cross-functional collaboration to meet diverse...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$112K - $130K *

Unlock the potential of Imaging Services by leading our US-based team to achieve operational excellence, strategic resource allocation, and flawless execution while collaborating across departments fo...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$123K - $214K *

Transform high-net-worth client relationships through expert banking solutions and personalized service. Grow revenue while ensuring adherence to risk tolerance. Collaborate closely with teams to offe...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$124K - $147K *

Oversee enterprise privacy operations, setting strategies and leading cross-functional teams to ensure compliance and risk mitigation. Drive performance metrics and manage privacy tools to enhance glo...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Oversee profit and loss for multiple value streams, guiding strategies, improving customer engagement, and leading operational health initiatives while ensuring contract compliance and alignment with...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $130K *

Champion operational excellence by driving Continuous Improvement and Lean strategies across multiple centers. Collaborate with leaders to optimize processes and cultivate a performance-focused cultur...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $180K *

Drive and shape the services portfolio strategy, fostering growth and profitability across telecom, industrial, and hyperscale markets while aligning cross-functional teams for customer-centric soluti...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$170K - $190K *

Transform operations by leading a skilled team dedicated to manufacturing excellence. Oversee all production activities, ensuring quality and efficiency while fostering collaboration in a dynamic envi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Advance operational excellence by managing and directing manufacturing processes, ensuring quality, cost efficiency, and on-time delivery while fostering team collaboration and implementing Lean metho...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Drive operational excellence by overseeing manufacturing processes, leading teams, and optimizing resource allocation to ensure quality and efficiency. Collaborate cross-functionally to implement Lean...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $190K *

Lead the charge in optimizing manufacturing operations, managing multiple facilities while driving quality improvements, cost reductions, and fostering a collaborative culture. Elevate performance thr...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Advance client engagement by leading a team of account managers, driving service quality and satisfaction to ensure growth. Collaborate across departments to formulate and execute effective strategies...

Burnaby, BCIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Redefine pricing strategy and innovation in a dynamic environment. Lead cross-functional teams to develop competitive pricing models and drive data-informed decision-making while enhancing deal econom...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$208K - $260K *

Drive operational excellence by overseeing region-wide performance, staffing, and training. Collaborate with branch leaders to optimize workflows, enhance service quality, and streamline processes to...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $95K *

Manage and optimize client projects involving advanced technology systems, ensuring alignment with stakeholders and successful execution through attention to detail, quality control, and timely delive...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$170K - $190K *

Elevate operational excellence by directing manufacturing processes, fostering leadership, and implementing innovative practices at New Hartford and Dunkirk facilities to enhance productivity and ensu...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Innovate with us to drive manufacturing excellence and operational efficiency. Oversee production, quality, and team development while implementing cutting-edge Lean and Six Sigma methodologies to mee...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Oversee and enhance manufacturing operations to ensure quality, efficiency, and timely delivery while driving continuous improvement initiatives through Lean Manufacturing techniques and effective tea...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.