Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $120K *

Shape the future of logistics by leading and mentoring a dedicated team. Oversee market performance, ensure compliance, and drive strategic initiatives for operational excellence while fostering colla...

Scarborough, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Accelerate team performance by leading the IDC Business Partner Team, ensuring strategic alignment and operational excellence across logistics markets. Foster collaboration and support growth with a f...

Vaughan, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $120K *

Transform operational outcomes by leading multifamily community performance, driving financial results, and ensuring high resident satisfaction across a diverse portfolio while collaborating with cros...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $125K *

Join a team that's leading operational excellence across multifamily communities. Take ownership of portfolio performance, develop managers, enhance resident satisfaction, and drive financial results...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock new opportunities by cultivating a pipeline and closing new business in high-stakes logistics. Collaborate across teams to deliver integrated transportation solutions and maintain strong, long...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$130K - $160K *

Accelerate progress at the forefront of IC package development, driving product management and customer strategies for advanced flip-chip technologies across various applications in the semiconductor...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Shape the future of automotive service by leading a dynamic team, ensuring exceptional customer experiences while driving operational efficiency and profitability within dealership service operations...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Oversee and enhance service department operations, leading a skilled team to achieve customer satisfaction and maximize revenue in a high-volume environment. Champion continuous improvement and ensure...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Take ownership of the service desk operations, leading end-user support for 2,000+ employees globally. Drive innovation with AI-first solutions, enhance self-service capabilities, and foster a proacti...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive the strategic oversight and operational execution of pharmaceutical speaker bureaus, partnering with cross-functional teams to ensure compliant and effective program delivery while managing team...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $125K *

Optimize integrated campaigns by leading a new Portfolio team that drives brand excellence across multiple Kraft Heinz brands. Collaborate cross-functionally to deliver impactful strategies from brief...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Join a team that's focused on delivering exceptional client value while fostering strong relationships and a collaborative culture. Lead dynamic teams in managing key strategic projects, ensuring succ...

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Join as a key finance partner to Manufacturing and Supply Chain, guiding financial strategy and operational efficiency. Drive financial planning, CapEx modeling, and working capital analysis, ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $105K *

Drive exceptional coffee experiences in a refined bistro setting. Oversee daily operations, manage a dedicated team, and ensure service excellence while enhancing client relationships and financial pe...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$120K - $160K *

Champion operational excellence in service management across multiple locations. Lead, coach, and implement best practices to enhance efficiency and customer satisfaction while fostering collaboration...

Exeter, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$111K - $145K *

Accelerate content operations by leading U.S. workflows, ensuring quality and efficiency across teams. Drive team growth, optimize processes, and manage partnerships to deliver seamless streaming expe...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Accelerate your career by leading sales growth and team development across regions, driving market expansion while ensuring exceptional patient experiences and outcomes through strategic initiatives a...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Elevate your career by leading the transformation of HR Shared Services. Drive efficiency and enhance associate experiences through innovative solutions, team development, and strategic partnerships w...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $150K *

Shape an efficient service department through strong leadership, strategic staffing, and customer engagement. Drive profitability and performance while ensuring compliance and promoting continuous imp...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $150K *

Lead strategic program initiatives, manage budgets and teams, and develop stakeholder relationships to achieve business and technical goals while ensuring high-quality project delivery and governance...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Elevate operational excellence by driving transformative improvements across Customer Service and Order-to-Cash processes. Collaborate with cross-functional teams to automate and optimize systems, enh...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Pioneer exceptional client experiences by managing strategic accounts. Collaborate with executives, assess needs, and drive solutions that enhance operational performance and build lasting partnership...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Transform supply chain strategies by leading innovative initiatives that drive growth, improve operational efficiency, and enhance customer service. Partner with leaders to ensure alignment of goals...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $110K *

Elevate customer experiences and tenant success by overseeing all operations, maintenance, and safety protocols in a vibrant shopping environment while implementing strategic plans for property enhanc...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $157K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.