Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Drive your career with a pivotal role in expanding commercial sales across Alberta. Lead a dynamic team, engage with key stakeholders, and shape strategies to enhance market presence and customer rela...

Edmonton, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Transform customer operations by leading a high-performing team to enhance service quality, drive revenue growth, and implement innovative solutions while fostering a positive workplace culture and en...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Join a team that's optimizing distribution operations across the Americas. Lead strategic initiatives for multiple centers, ensuring operational excellence, safety, and customer satisfaction while dri...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$151K - $236K *

Join a team that's transforming enterprise systems, driving operational excellence and aligning technology with business strategy. Lead a dynamic team to enhance platforms, support diverse functions...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead live productions and ensure flawless execution across broadcasts, events, and recordings. Collaborate with teams to enhance technical operations, mentoring staff while exceeding client expectatio...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$190K - $380K *

Champion commercial excellence by leading strategic initiatives that drive revenue growth, enhance customer engagement, and optimize operational performance across diverse teams in a dynamic environme...

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$130K - $140K *

Empower growth by driving enterprise sales in healthcare, building executive relationships, and executing strategic account plans to secure large, complex opportunities while collaborating across team...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$128K - $220K *

Lead the charge in driving successful integration initiatives across functions, translating business goals into strategic plans, managing risks, and fostering collaboration to achieve operational exce...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Engage leaders to maximize B2B sales by developing strong teams, coaching performance, and driving strategic initiatives to enhance operational efficiency and customer success. Foster relationships wi...

Reposted yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$125K - $150K *

Optimize customer fulfillment and logistics operations to enhance service delivery, drive efficiency, and support scalable growth. Collaborate cross-functionally to ensure effective execution of suppl...

Today

  •   8 - 10 years exp.  •   Food & Beverages

$243K - $335K *

Unlock your potential by leading global supply chain strategies, ensuring reliable product supply, and guiding a high-performing team. Collaborate with cross-functional stakeholders to drive critical...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$195K - $241K *

Partner with us to drive growth and adoption across a diverse product portfolio, managing strategic partnerships from design to launch. Collaborate cross-functionally to enhance relationships and ensu...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$105K - $110K *

Join our dynamic team to lead and enhance catering operations across multiple units, ensuring exceptional service and financial performance while managing a dedicated team and fostering client relatio...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $120K *

Transform quality management across the organization by leading compliance initiatives, enhancing continuous improvement, and fostering a culture of excellence in health services. Drive strategic plan...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$147K - $184K *

Transform the digital lending landscape by leading product strategy, competitive analysis, and roadmap development. Collaborate with cross-functional teams to ensure alignment and drive innovation in...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $225K *

Lead the charge in overseeing branch operations for lumber, truss, and windows, integrating production, logistics, and customer service to ensure safety and efficiency while driving profitability and...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $220K *

Champion strategic sales initiatives and manage key accounts to drive revenue growth. Lead a high-performing sales team, develop long-term client relationships, and collaborate across functions to del...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in enhancing plant reliability and efficiency by managing maintenance strategies, ensuring compliance, and fostering a culture of continuous improvement while overseeing a skilled team...

Vancouver, BCIn-Person

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$175K - $190K *

Seeking an experienced Vice President of Investor Operations to manage relationships and ensure accurate execution of investor transactions in a fast-growing capital raising platform, interfacing with...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $180K *

Lead the charge in enhancing customer relationships and driving retention strategies. Oversee a high-performing team to ensure exceptional account management, revenue growth, and seamless customer exp...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Drive strategic growth and business development by leading sales initiatives, mentoring teams, and forging lasting partnerships across diverse service divisions in a dynamic environment...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $150K *

Champion manufacturing excellence by leading engineering strategies, driving automation, and enhancing asset reliability across multiple U.S. facilities. Collaborate with cross-functional teams to imp...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$70K - $90K *

Manage and motivate a diverse workforce while ensuring safety, quality, and productivity. Collaborate with support teams to achieve business objectives in a dynamic environment, adapting to varying co...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$167K - $311K *

Pioneer operational excellence by leading diverse teams in production, service, and engineering. Drive impactful results while ensuring safety, quality, and efficiency. Collaborate across functions to...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$128K - $213K *

Lead a high-performing team at a cutting-edge manufacturing facility, driving excellence in safety, quality, and productivity while leveraging advanced technologies and fostering a culture of continuo...

4 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.