Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$136K - $205K *

Champion customer-focused transformations by leading the Voice of Customer strategy, driving cross-functional collaboration, and leveraging insights to enhance user experiences and strengthen customer...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $230K *

Drive project management excellence by leading a diverse team, ensuring client satisfaction, and overseeing financial performance across multiple projects while fostering strategic relationships and o...

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$195K - $230K *

Oversee project management services for a regional portfolio, ensuring financial management, client relations, and project execution. Lead a multidisciplinary team to achieve client objectives and mai...

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$125K - $150K *

Deliver strategic IT procurement leadership, guiding a high-performing team to optimize technology investments and vendor relationships across North America, while driving process improvements and exe...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion strategic IT procurement initiatives, leading a high-performing team to optimize technology investments and vendor relationships across North America, while driving process improvements and e...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Transform procurement strategies in a dynamic environment. Lead a high-performing team, collaborate with senior leaders, and drive impactful decisions to optimize technology investments across North A...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$108K - $130K *

Join a team that's shaping procurement strategy for technology investments. Lead a high-performing group, collaborate with senior leaders, and drive scalable decisions across North America to enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Shape procurement strategies for technology investments, leading a high-performing team to optimize vendor performance and drive strategic decisions across North America, while collaborating with seni...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Transform the local branch by overseeing operations, driving sales, and fostering growth. Lead teams, manage client relationships, and ensure profitability while creating a motivating work environment...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Champion new sales opportunities by managing key accounts and building relationships. Drive growth through strategic sales initiatives and collaboration with technical teams to deliver tailored soluti...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in branch operations, driving growth, profitability, and customer satisfaction while ensuring compliance and team development in a fast-paced logistics environment...

Today

  •   5 - 7 years exp.  •   Transportation

$180K - $195K *

Shape the future of land development by leading complex projects from site evaluation to stabilization. Collaborate with stakeholders, manage entitlements, and ensure compliance while driving innovati...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Optimize contact center strategies by leveraging virtual agent and IVR technologies. Collaborate with stakeholders to enhance operational workflows and drive performance through data analysis and inno...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $190K *

Manage the DTC channel's growth and profitability, overseeing P&L, acquisition budgets, and customer retention strategies. Collaborate across teams to optimize the full funnel from acquisition to repe...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Oversee the P&L of a business unit, driving growth through strategic leadership, team development, and operational excellence. Collaborate with sales and management to enhance service offerings and en...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $140K *

Lead the charge in shaping HR strategies that align with business goals, fostering a cohesive employee experience while ensuring compliance and operational excellence across the US organization...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Elevate business growth by developing strategic partnerships and driving integrated retail merchandise sales and logistics solutions. Collaborate with internal teams to maximize client satisfaction an...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $160K *

Drive impactful client relationships and optimize performance across multiple platforms. Lead teams in executing tailored strategies, ensuring campaign success while mentoring talent and managing vend...

1 week ago

  •   Less than 5 years exp.  •   Media

$170K - $180K *

Drive enterprise leadership in commercial planning and sales execution, translating business priorities into coordinated actions for profitable growth. Collaborate across functions to enhance sales st...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $180K *

Join a team that's driving strategic commercial planning and execution, aligning sales and marketing efforts to enhance profitability and growth. Lead cross-functional initiatives, optimize territory...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $180K *

Unlock potential by leading commercial planning and sales strategies to drive growth. Collaborate across functions to design territory models, enhance customer segmentation, and execute initiatives th...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $180K *

Optimize enterprise leadership in commercial planning and sales execution, translating business priorities into coordinated actions for profitable growth. Direct territory design, customer segmentatio...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $180K *

Drive enterprise leadership in commercial planning and sales execution, translating business priorities into coordinated actions for profitable growth. Collaborate across functions to enhance sales st...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $180K *

Empower strategic execution in commercial planning and sales coverage, driving profitable growth through effective territory design, customer segmentation, and cross-functional collaboration. Lead ini...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $180K *

Transform your career by leading commercial planning and execution strategies that drive profitable growth. Collaborate with cross-functional teams to align priorities, enhance sales processes, and en...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.