Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Lead customer success strategies to enhance satisfaction, retention, and team performance. Collaborate cross-functionally to drive innovation and foster relationships, ensuring alignment with business...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Shape the future of customer success by leading innovative strategies that enhance client satisfaction, build strong relationships, and drive team performance for optimum results in the dynamic legal...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Elevate customer success by leading strategic initiatives and mentoring teams. You'll drive satisfaction through collaboration, data analysis, and innovative solutions that enhance client relationship...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$111K - $150K *

Champion the accounts payable and purchasing operations, leading a dedicated team to ensure compliance, efficiency, and strategic financial management across all disbursements and vendor interactions...

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $110K *

Lead transformative dining services by ensuring exceptional quality, innovative menus, and financial success while fostering strong client relationships and a dynamic team culture in a high-volume env...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $130K *

Lead quality assurance and inventory accuracy initiatives across our fulfillment networks. Drive strategic initiatives, analyze data trends, and enhance operational processes while promoting cross-fun...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Advance your career by developing key account sales strategies and managing client relationships to drive revenue growth in a dynamic market. Collaborate with teams to identify opportunities and achie...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$170K - $218K *

Drive strategic transportation operations across regions by optimizing logistics plans, managing resources, and collaborating with cross-functional teams to enhance service performance while minimizin...

Yesterday

  •   8 - 10 years exp.  •   Transportation

$120K - $150K *

Shape supply chain excellence by leading end-to-end operations, enhancing customer satisfaction, and driving continuous improvement in a dynamic CDMO environment with a focus on data-driven strategies...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Optimize global premium payable operations by managing onshore and offshore teams, ensuring compliance, efficiency, and process excellence while fostering collaboration across divisions and driving st...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $120K *

Lead the charge in optimizing manufacturing operations while fostering a culture of continuous improvement and collaboration. Oversee diverse teams and implement strategic initiatives to enhance perfo...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $165K *

Build a proactive Quality Assurance strategy that enhances manufacturing, optimizes supply chain efficiency, and improves customer experience. Lead cross-functional teams to integrate innovative solut...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in transforming financial strategy for a multi-billion dollar enterprise, driving commercial growth and performance management while guiding a high-performing finance team and advising...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Reimagine HR service design by enhancing user experiences across HR services, ensuring intuitive, human-centered processes that meet employee needs and drive engagement. Collaborate with stakeholders...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the charge in enhancing HR service design and user experiences. You'll optimize HR processes and technologies ensuring they are user-friendly and aligned with employee needs, driving overall effi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $100K *

Drive client success by managing healthcare accounts in a key market, focusing on retention, growth, and project delivery. Build strong relationships, educate clinical staff, and advocate for customer...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Elevate commercial finance strategy for a major revenue business. Lead financial insights, governance, and performance management while driving team success and influencing enterprise strategy in a hi...

Surrey, BCHybrid

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Drive transformative financial strategies for a $6B business, leading a high-performing team to optimize performance and governance while influencing enterprise-wide decisions and shaping long-term su...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Lead the charge in transforming Warehouse and Transportation Management capabilities through strategic program execution, agile methodologies, and cross-functional leadership to drive growth and conti...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $90K *

Lead a dedicated team of pharmacy liaisons to enhance patient experiences in specialty clinics. Drive operational excellence, foster stakeholder relationships, and implement growth strategies while en...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Lead a dynamic team to drive project management excellence and achieve profit growth. Collaborate with leaders to optimize operations, enhance team performance, and implement best practices in a suppo...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Shape the future of patient care by leading a dedicated team of pharmacy liaisons and ensuring optimal service quality in specialty clinics. Drive performance, coaching, and communication to enhance p...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Take ownership of leading the HVAC service department, ensuring customer satisfaction while managing technical staff, budgets, and operational efficiency. Enhance team performance and foster a culture...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$75K - $95K *

Create and enforce robust quality assurance and food safety programs, ensuring compliance and superior product standards while leading the team and liaising with regulatory bodies for optimal operatio...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$220K - $250K *

Strategize financial leadership and operational excellence to drive growth and sustainability, collaborating with executive teams to manage long-term capital strategies, budgeting, and financial perfo...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.