Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Drive impactful customer support by leading a technical team that ensures seamless integration and expert assistance for healthcare professionals using our AI-driven platform, enhancing trust and clin...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead and develop a high-performing team of enterprise account executives, driving revenue growth and shaping sales strategies in the finance sector. Engage with senior decision-makers and manage compl...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Champion a high-performing team in delivering exceptional technical support services. Lead strategic initiatives, enhance operational efficiency, and drive customer satisfaction through effective mana...

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead strategic client partnerships, driving revenue growth and team performance. Build executive relationships and define long-term vision for account success while identifying expansion opportunities...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Shape the future of supply chain and logistics by managing contract manufacturers and optimizing inventory processes. Collaborate cross-functionally to ensure quality, cost efficiency, and timely deli...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Champion operational excellence by leading manufacturing across shifts, enhancing safety, quality, and productivity. Collaborate with cross-functional teams to drive strategic initiatives and ensure a...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Transform sales strategy and lead high-performing teams across the Americas. Drive revenue growth, foster customer relationships, and execute strategic initiatives to support business expansion in a d...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by leading a dynamic team in Workforce Management and Quality Assurance. Drive operational excellence, vendor partnerships, and innovative strategies to enhance service delivery and p...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$225K - $250K *

Empower strategic growth by maximizing sales and profitability within key Corporate Accounts. Build and maintain executive relationships while delivering tailored solutions and driving continuous impr...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$287K - $351K *

Unlock potential by leading strategic operations across high-growth electronics markets. Collaborate with executives to translate vision into actionable strategies, ensuring alignment and accountabili...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$96K - $160K *

Engage with us to lead operations at a dynamic branch, overseeing multiple departments and driving excellence in customer service, team performance, and operational efficiency in a fast-paced environm...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$96K - $160K *

Drive operational excellence by leading a high-performing team across multiple departments, ensuring top-tier customer service and maintaining exceptional standards in a large distribution center...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$96K - $160K *

Deliver operational excellence by leading a high-performing team across multiple departments, ensuring top-tier customer service and maintaining exceptional standards in a large distribution center...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$96K - $160K *

Drive operational excellence! Lead a high-performing team to enhance service delivery and manage diverse departments in a dynamic environment, ensuring top-tier performance and employee engagement...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$96K - $160K *

Elevate operational excellence by leading a dynamic team across multiple departments, ensuring top-tier customer service and efficient management of a large distribution center while fostering talent...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's focused on driving sales growth by managing and mentoring Sales Representatives across multiple territories, ensuring effective communication and strategic development for increased...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the charge in managing sales representatives across multiple territories, driving growth and profitability while ensuring effective recruitment, training, and performance evaluation to enhance ov...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Lead the charge in driving trailer sales and leasing operations, overseeing team performance, managing P&L, and cultivating customer relationships to achieve strategic growth and operational excellenc...

1 week ago

  •   11 - 15 years exp.  •   Food & Beverages

$110K - $130K *

Strategize and lead global procurement initiatives, enhancing supply chain resilience and operational efficiency. Drive a high-performing team to optimize order execution and align vendor partnerships...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$165K *

Lead the charge in transforming customer success through strategic implementation and training. Oversee the Professional Services team to ensure seamless onboarding, data migration, and product adopti...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Lead the charge in driving profitable growth across print, wireless, and tech services. Collaborate with stakeholders to enhance customer engagement, streamline operations, and develop high-performing...

Victoria, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Drive profitable growth by leading multi-unit operations in print, wireless, and tech services. Enhance customer engagement, streamline processes, and develop high-performing teams while executing str...

Burnaby, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Elevate member service excellence by leading a high-performing team, driving operational efficiency, and implementing innovative technologies to enhance member experiences and satisfaction in a dynami...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Transform enterprise technology strategy by leading IT teams and initiatives across ERP, eCommerce, and infrastructure. Drive modernization efforts, ensure compliance, and enhance service delivery whi...

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$195K - $225K *

Partner with us to optimize supply chain operations, enhance vendor relationships, and drive cost efficiencies. Lead a dynamic team while ensuring seamless logistics and inventory management to meet c...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.