Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Senior Director, Customer Support
$150K - $180K *
Drive impactful customer support by leading a technical team that ensures seamless integration and expert assistance for healthcare professionals using our AI-driven platform, enhancing trust and clin...
Yesterday
$150K - $180K *
Lead and develop a high-performing team of enterprise account executives, driving revenue growth and shaping sales strategies in the finance sector. Engage with senior decision-makers and manage compl...
2 days ago
Director - Technology Support Services
$120K - $145K *
Champion a high-performing team in delivering exceptional technical support services. Lead strategic initiatives, enhance operational efficiency, and drive customer satisfaction through effective mana...
2 days ago
$125K - $150K *
Lead strategic client partnerships, driving revenue growth and team performance. Build executive relationships and define long-term vision for account success while identifying expansion opportunities...
2 days ago
Director, Supply Chain & Logistics
$135K - $160K *
Shape the future of supply chain and logistics by managing contract manufacturers and optimizing inventory processes. Collaborate cross-functionally to ensure quality, cost efficiency, and timely deli...
1 week ago
$120K - $150K *
Champion operational excellence by leading manufacturing across shifts, enhancing safety, quality, and productivity. Collaborate with cross-functional teams to drive strategic initiatives and ensure a...
2 weeks ago
Sales Director, Americas - Nelson Labs
$150K - $180K *
Transform sales strategy and lead high-performing teams across the Americas. Drive revenue growth, foster customer relationships, and execute strategic initiatives to support business expansion in a d...
1 week ago
$150K - $180K *
Unlock potential by leading a dynamic team in Workforce Management and Quality Assurance. Drive operational excellence, vendor partnerships, and innovative strategies to enhance service delivery and p...
1 week ago
Director, Corporate Accounts, Raleigh, NC
$225K - $250K *
Empower strategic growth by maximizing sales and profitability within key Corporate Accounts. Build and maintain executive relationships while delivering tailored solutions and driving continuous impr...
Yesterday
$287K - $351K *
Unlock potential by leading strategic operations across high-growth electronics markets. Collaborate with executives to translate vision into actionable strategies, ensuring alignment and accountabili...
2 weeks ago
$96K - $160K *
Engage with us to lead operations at a dynamic branch, overseeing multiple departments and driving excellence in customer service, team performance, and operational efficiency in a fast-paced environm...
2 days ago
$96K - $160K *
Drive operational excellence by leading a high-performing team across multiple departments, ensuring top-tier customer service and maintaining exceptional standards in a large distribution center...
2 days ago
$96K - $160K *
Deliver operational excellence by leading a high-performing team across multiple departments, ensuring top-tier customer service and maintaining exceptional standards in a large distribution center...
2 days ago
$96K - $160K *
Drive operational excellence! Lead a high-performing team to enhance service delivery and manage diverse departments in a dynamic environment, ensuring top-tier performance and employee engagement...
2 days ago
$96K - $160K *
Elevate operational excellence by leading a dynamic team across multiple departments, ensuring top-tier customer service and efficient management of a large distribution center while fostering talent...
2 days ago
$110K - $130K *
Join a team that's focused on driving sales growth by managing and mentoring Sales Representatives across multiple territories, ensuring effective communication and strategic development for increased...
1 week ago
$110K - $130K *
Lead the charge in managing sales representatives across multiple territories, driving growth and profitability while ensuring effective recruitment, training, and performance evaluation to enhance ov...
1 week ago
$125K - $150K *
Lead the charge in driving trailer sales and leasing operations, overseeing team performance, managing P&L, and cultivating customer relationships to achieve strategic growth and operational excellenc...
1 week ago
$110K - $130K *
Strategize and lead global procurement initiatives, enhancing supply chain resilience and operational efficiency. Drive a high-performing team to optimize order execution and align vendor partnerships...
2 weeks ago
Senior Director, Professional Services
$165K *
Lead the charge in transforming customer success through strategic implementation and training. Oversee the Professional Services team to ensure seamless onboarding, data migration, and product adopti...
2 weeks ago
$80K - $95K *
Lead the charge in driving profitable growth across print, wireless, and tech services. Collaborate with stakeholders to enhance customer engagement, streamline operations, and develop high-performing...
1 week ago
$80K - $95K *
Drive profitable growth by leading multi-unit operations in print, wireless, and tech services. Enhance customer engagement, streamline processes, and develop high-performing teams while executing str...
1 week ago
$80K - $95K *
Elevate member service excellence by leading a high-performing team, driving operational efficiency, and implementing innovative technologies to enhance member experiences and satisfaction in a dynami...
3 weeks ago
Director, Information Technology
$125K - $150K *
Transform enterprise technology strategy by leading IT teams and initiatives across ERP, eCommerce, and infrastructure. Drive modernization efforts, ensure compliance, and enhance service delivery whi...
3 weeks ago
$195K - $225K *
Partner with us to optimize supply chain operations, enhance vendor relationships, and drive cost efficiencies. Lead a dynamic team while ensuring seamless logistics and inventory management to meet c...
3 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.