Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$215K - $240K *

Empower a high-performing supply chain team to enhance collaboration, drive efficiencies, and optimize inventory management, ensuring alignment with business goals while fostering a culture of continu...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$165K - $185K *

Unlock your potential by leading integrated facilities management for a pharmaceutical portfolio. Drive operational excellence, manage budgets, and foster strong client relationships while overseeing...

Raynham, MARemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$165K - $185K *

Discover the opportunity to lead integrated facilities management for a pharmaceutical portfolio, overseeing operations, compliance, and financial performance while fostering strong stakeholder relati...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$89K - $169K *

Empower your career by leading strategic workforce planning initiatives, aligning staffing and budget decisions with operational needs. Collaborate across teams to enhance efficiency and drive transfo...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $169K *

Elevate workforce planning by connecting demand with capacity and budget decisions. Provide strategic leadership, enhance operational efficiency, and drive transformation across the organization while...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive operational excellence at a leading healthcare organization by leading funded medical accounts receivable. Build a high-performing collections team, enhance cash flow, and ensure compliance whil...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Shape the future of facilities, safety, and security by leading operations, implementing safety programs, and ensuring asset protection in a dynamic warehouse environment. Drive efficiency, compliance...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Accelerate success by leading a dynamic Mid-Market sales team to exceed revenue targets while shaping a high-performance culture in key urban hubs. Drive growth through technical sales expertise and c...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a $15-20M portfolio. Collaborate with cross-functional teams to drive measurable outcomes, stabilize programs, and foster client relationships...

Calgary, ABIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a diverse portfolio to drive measurable outcomes. Collaborate with client executives, optimize delivery models, and mentor teams to ensure succ...

Edmonton, ABIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform client experiences by leading AI-driven contact center solutions. Manage a diverse portfolio, ensuring delivery excellence and strategic growth while mentoring a high-performance team in a d...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Oversee the delivery of complex CX AI programs, ensuring measurable outcomes and client satisfaction. Lead a multidisciplinary team, manage a $15-20M portfolio, and drive growth through strategic part...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team to lead CX AI delivery, transforming complex programs into measurable outcomes. Manage a $15-20M portfolio, drive client engagement, and foster innovation in AI-driven customer exp...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $260K *

Lead product strategy and innovation for a transformative Agent Workspace, enhancing customer support through AI-driven solutions. Collaborate with cross-functional teams to drive measurable impact an...

Reposted today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $260K *

Transform enterprise ecosystems by leading product strategy for Direct Imports and Cross Border. Drive modernization, connect business and technology strategies, and deliver scalable global commerce c...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Unlock your potential as a Customer Program Manager, driving strategic objectives and ensuring on-time delivery of high-quality products while fostering strong customer and supplier relationships in a...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a dynamic team as you oversee customer program operations, ensuring strategic objectives are met through effective leadership, process improvements, and strong relationships with customers and su...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to managing and optimizing Equipment Services operations nationally, ensuring efficient service delivery and customer satisfaction in a dynamic 24/7 environment while fost...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$72K - $122K *

Join a team that's pivotal in managing project commitments and documentation. Collaborate with project management to ensure accuracy and efficiency in a fast-paced construction environment while enhan...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Manage and grow strategic customer relationships globally, driving profitable growth and positioning as a trusted partner. Lead account strategies, engage C-suite leaders, and coordinate cross-functio...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Lead the charge in cultivating strategic relationships with Platinum and Gold customers, driving profitable growth and positioning the organization as a trusted partner. Execute comprehensive account...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Shape the future of warehousing operations across North America by leading strategic initiatives that optimize inventory management, enhance fulfillment efficiency, and ensure compliance, while foster...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $125K *

Elevate your career by managing strategic partnerships and driving revenue growth. Collaborate with executive leaders, identify new opportunities, and enhance market presence while ensuring operationa...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Transform the manufacturing landscape by leading a multi-shift value stream, driving operational excellence, and fostering a culture of continuous improvement while achieving safety, quality, and deli...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.