Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$160K - $200K *

Unlock potential by leading the strategy for agentic AI systems that enhance decision-making and productivity across the enterprise. Drive integration of AI solutions, ensuring reliable and governed o...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Optimize operational and growth strategies while managing agency teams to enhance client experiences and drive success across the Northeast Iowa region, fostering a collaborative environment and ensur...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $135K *

Engage in a pivotal HR role to drive strategic initiatives in the Midwest Region, partnering with leadership to foster an effective workforce and enhance organizational performance while managing mult...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Oversee operational support for site teams to enhance safety, customer satisfaction, and quality compliance while achieving financial goals and fostering teamwork across multiple locations and functio...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$105K - $171K *

Lead the charge in maximizing sales and revenue for commercial clients. Oversee a team of B2B professionals, develop strategies for market growth, and ensure exceptional customer service and community...

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$170K - $200K *

Reimagine revenue operations leadership by driving U.S. programmatic growth, optimizing ad campaigns, and fostering strategic partnerships while managing a dedicated team in a fast-paced digital media...

5 days ago

  •   5 - 7 years exp.  •   Media

$160K - $200K *

Drive organizational development and strategy to elevate safety, productivity, and team performance in a dynamic sales operation, ensuring regulatory compliance and continuous improvement in all areas...

Reposted today

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Lead and optimize the Business Services department through strategic planning, operational excellence, and team development while fostering meaningful employment opportunities for individuals facing b...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $250K *

Reimagine client partnerships by leading business development and driving growth in key markets. Collaborate with teams to enhance client experience and optimize opportunities, ensuring successful tra...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$138K - $160K *

Lead the charge in transforming procurement strategies across North America, focusing on indirect procurement. Drive supplier partnerships, contract negotiations, and spend management while fostering...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $85K *

Accelerate progress at this operations supervisor role, where you will enhance workflows, solve issues, and support team dynamics in a vibrant cinema production environment. Focus on efficiency while...

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Unlock potential by leading market expansion and operational excellence in healthcare. Provide strategic oversight, ensure compliance, and foster team development to enhance patient care and drive gro...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Oversee client delivery operations, driving excellence in services and relationships while managing teams and strategic client growth. Collaborate closely with leadership to ensure successful engageme...

Today

  •   Less than 5 years exp.  •   Business Services

$210K - $250K *

Join a team that's dedicated to operational excellence and transformation across multiple manufacturing sites. Lead strategic initiatives in Lean Manufacturing and Six Sigma, enhancing performance and...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$215K - $355K *

Transform cross-functional processes by driving product operations, ensuring seamless collaboration among teams, and facilitating decision-making that leads to impactful outcomes...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by managing a team of Inside Sales Reps, driving sales performance, and building strategic relationships across North America. Lead sales direction, business planning, and customer...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $120K *

Elevate service department performance by managing operations, optimizing profit, and prioritizing customer satisfaction. Lead a team to exceed service expectations and drive repeat business through e...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the strategy and execution of customer-centric digital experiences across web and mobile channels, optimizing customer journeys through data-driven insights and cross-functional collaboration to...

4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $90K *

Join a dynamic team as a General Manager, leading operational excellence in restoration and construction while motivating managers and ensuring client satisfaction across multiple divisions...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Grow your career with us by leading product innovation and strategy across diverse categories. Drive customer value through IoT solutions, manage product lifecycles, and collaborate with cross-functio...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Shape the future of technology strategy and innovation in a customer-focused role, leading cross-functional teams to enhance product performance and drive operational excellence in the packaging indus...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$150K - $180K *

Elevate your career by driving business growth through strategic account management, leading collaborative initiatives, and achieving revenue goals. Be a pivotal force in expanding market share and cu...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$200K - $240K *

Champion high-performing sales teams by driving growth, enhancing retention, and empowering staff. Leverage analytics and collaboration to translate revenue strategy into actionable plans for success...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$75K - $90K *

Accelerate progress at customer implementations by leading cross-functional teams, managing timelines, and ensuring successful delivery from project kickoff to launch and ongoing support, while enhanc...

Today

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Build a dynamic DTC CRM strategy to drive retention, customer journey optimization, and revenue growth. Engage with cross-functional teams to personalize experiences and leverage analytics, ensuring i...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.