Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Shape the future of patient financial experiences by leading strategic product marketing initiatives that enhance provider engagement, drive revenue, and create market differentiation. Collaborate wit...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Pioneer innovative financial engagement strategies for providers, focusing on product commercialization and market leadership in patient financial care. Drive impactful results through strategic messa...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Grow your leadership in data governance by driving MDM strategy, fostering cross-functional collaboration, and building a high-performing team to enhance data quality and operational efficiency across...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in optimizing last mile transportation processes, managing P&L, and ensuring operational excellence through strategic solutions and a high-performing team dedicated to superior custome...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$126K - $163K *

Oversee financial management, revenue cycle, and operational efficiency for the organization's largest divisions. Collaborate with leadership to analyze performance, ensure compliance, and implement s...

Today

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Pioneer customer success initiatives that enhance client satisfaction and retention. Lead teams to optimize processes and unlock growth opportunities while aligning customer goals with organizational...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Drive operational excellence by enhancing production and warehouse standards, leading high-performance teams, and implementing Lean Manufacturing practices to maximize efficiency and safety in a dynam...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Grow your career with a dynamic role focused on building relationships, driving sales initiatives, and enhancing guest experiences. Lead strategic marketing efforts and maximize revenue in a vibrant...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$180K - $220K *

Shape the future of commercial operations by leading strategic initiatives, enhancing revenue growth strategies, and fostering cross-functional alignment to develop actionable insights that drive info...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$180K - $220K *

Drive revenue growth by spearheading commercial operations, collaborating with cross-functional teams, and executing strategic market insights. This leadership role requires analytical expertise and i...

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $180K *

Join a team that's dedicated to enhancing member success through leadership of the entire post-sale journey, ensuring satisfaction and retention while optimizing personal experiences for all clients...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Help us optimize procurement strategies for General Contractors & OFCI equipment, ensuring timely, cost-effective delivery and fostering strong supplier partnerships. Drive innovation, performance rev...

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Help us shape the future of our global supply chain by leading procurement initiatives for contractors and equipment. Collaborate cross-functionally to ensure timely, high-quality project delivery whi...

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Lead the charge in transforming financial systems architecture while ensuring data integrity, seamless integrations, and compliance. Drive automation and governance in a dynamic global environment foc...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$135K - $155K *

Empower teams to achieve operational excellence by leading district operations, enhancing sales, and cultivating talent. Drive financial performance, engage with customers, and maintain compliance acr...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$260K - $350K *

Cultivate and empower a dedicated team of nearly 500 warehouse employees, ensuring unparalleled customer service and same-day shipping.

Reposted 2 days ago

  •   11 - 15 years exp.  •   Business Services

$120K - $150K *

Accelerate progress at the forefront of IT management by providing strategic oversight across enterprise technology operations, governance, and compliance. Lead initiatives that align technology decis...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$75K - $95K *

Transform customer experiences by providing exceptional technical support and training within the Marine industry. Collaborate with dealers, manage budget efficiently, and ensure the successful execut...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$204K - $327K *

Engage your expertise to define a world-class technical success function, leading a team focused on driving product outcomes and strategic growth for enterprise-level customers in a dynamic SaaS envir...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the charge in executing strategic sales initiatives to drive revenue growth, profitability, and market expansion in the Industrial sector. Build high-performing teams and foster key customer rela...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Lead live productions and ensure flawless execution across broadcasts, events, and recordings. Collaborate with teams to enhance technical operations, mentoring staff while exceeding client expectatio...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$70K - $95K *

Transform shipping cost management by mastering carrier relationships, optimizing logistics processes, and driving cost efficiency. Own KPIs, conduct audits, and implement training while collaborating...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Join our team to lead a dynamic Project Delivery organization, driving project execution consistency and performance through strategic oversight, coaching, and accountability, while supporting nationa...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$194K - $340K *

Shape the future of retail partnerships by developing and executing strategies that drive revenue growth in national department stores. Lead high-performing teams, cultivate senior-level relationships...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$194K - $340K *

Grow your career with a leading sales team driving significant retail growth. You will lead key department store accounts, develop strategic partnerships, and enhance overall performance through innov...

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.