Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$155K - $180K *

Lead the strategy and growth of Ocean Freight solutions in the U.S. Drive product management, commercial initiatives, and operational excellence while collaborating with cross-functional teams to enha...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$155K - $180K *

Drive growth and innovation in Ocean Freight by leading product strategy, enhancing customer solutions, and optimizing operational performance across the U.S. Collaborate with cross-functional teams t...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$155K - $180K *

Lead the charge in developing and executing U.S. Ocean Freight strategies, driving product growth and operational excellence while collaborating with cross-functional teams to enhance customer solutio...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$155K - $180K *

Shape the future of Ocean Freight by leading strategy, product growth, and operational excellence. Collaborate with cross-functional teams to develop innovative solutions that enhance customer experie...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$155K - $180K *

Lead the U.S. Ocean Freight strategy, driving product growth and operational excellence. Collaborate with cross-functional teams to develop scalable solutions, enhance customer experience, and optimiz...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$155K - $180K *

Join a team that's driving innovation in Ocean Freight management. Lead strategic initiatives, enhance product offerings, and optimize operational performance to support growth and customer satisfacti...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$155K - $180K *

Drive growth and innovation in Ocean Freight by leading product strategy, enhancing customer solutions, and optimizing operational performance across the U.S. Collaborate with cross-functional teams t...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$129K - $215K *

Shape the future of brand strategy and creative services by leading a dynamic team, developing innovative brand positioning, and driving impactful campaigns across digital and print channels. Collabor...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Deliver exceptional logistics solutions by managing carrier networks, ensuring compliant, on-time equipment transport while optimizing costs and enhancing service quality across multiple markets. Driv...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Champion logistics excellence by overseeing customer equipment movement, ensuring safe, timely delivery across the network while managing both internal and external transportation programs effectively...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Optimize division operations by leading production, distribution, and marketing efforts. Ensure safety and customer satisfaction while managing staff and resources effectively to achieve operational g...

Today

  •   Less than 5 years exp.  •   Transportation

$88K - $105K *

Transform division operations by leading production, distribution, and marketing efforts. Ensure safety, efficiency, and customer satisfaction while managing staff and resources to achieve strategic g...

Today

  •   Less than 5 years exp.  •   Transportation

$88K - $105K *

Join a team that's dedicated to leading division activities, ensuring safety, and enhancing customer satisfaction through effective management of operations, production, and environmental services in...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$175K - $225K *

Transform your career by leading credit and collections strategies that enhance cash flow and support business growth. Collaborate across departments to establish effective governance and drive operat...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$136K - $205K *

Unlock potential by leading customer experience initiatives, driving efficiency, and fostering cross-functional collaboration to achieve corporate goals. This role demands strategic oversight and stro...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$125K - $150K *

Champion customer success and growth by driving retention and strategic expansion across enterprise clients while leading a high-performing team and delivering innovative logistics solutions that alig...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Pioneer strategic customer success initiatives, enhancing client retention and growth while leading a skilled team. Collaborate closely with senior executives and internal departments to drive operati...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Join a team that's driving strategic customer success, managing enterprise accounts, and empowering a dedicated team to enhance client satisfaction and retention through innovative logistics solutions...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Transform guest engagement by leading end-to-end CRM strategies, collaborating across teams to drive sales growth and enhance brand loyalty. Play a key role in evolving CRM capabilities and shaping en...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$180K - $300K *

Empower growth in fixed operations by leading service, parts, and scheduling teams to enhance profitability and customer satisfaction while ensuring compliance with industry standards and best practic...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$231K - $347K *

Lead the Regional Customer Director team to enhance KEE advocacy, drive insights, and shape brand strategy across Immunology. Collaborate with stakeholders to develop impactful engagement plans and en...

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead the charge in quality operations, driving strategic initiatives and fostering collaboration across teams to enhance customer satisfaction and operational excellence. Shape the future of quality m...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $135K *

Unlock potential by leading client service strategies that enhance relationships, drive satisfaction, and foster retention. Collaborate across teams to deliver tailored solutions for complex client ne...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $135K *

Shape client service strategies to enhance satisfaction and retention. Lead complex programs, drive business growth, and collaborate across departments to optimize client experiences while managing a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Join a team that's shaping the future of communications by leading integrated strategies that align business priorities with compelling narratives, while fostering collaboration and innovation across...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.