Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$185K - $208K *

Elevate customer satisfaction by leading a dynamic team in delivering innovative AI infrastructure solutions while driving revenue growth and building strategic relationships across enterprise account...

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in enhancing operational efficiency and driving growth by managing station operations, mentoring a dynamic team, and implementing strategic business initiatives to fuel profitability a...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Lead operations excellence by managing station efficiency, guiding teams to achieve sales targets, and driving strategic growth initiatives while ensuring compliance with legal and safety regulations...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Deliver strategic solutions by aligning customer needs with RAN software initiatives, engaging senior stakeholders in telecommunications to drive innovation and successful implementation of advanced n...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Advance the profitability and strategic direction of a key business unit by leading cross-functional teams, managing product life cycles, and driving operational efficiencies to achieve company goals...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Help us optimize operations across multiple locations as a key strategic leader. Drive efficiency, ensure compliance, and cultivate a collaborative culture that meets financial and operational goals w...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of global finance by leading accounting teams, enhancing processes, and ensuring compliance. Influence decision-making in a dynamic environment while promoting a culture of accountabi...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$129K - $193K *

Lead the commercial operations for the Heavy Duty sector, enhancing process efficiencies, driving analytics automation, and optimizing customer service to ensure operational excellence and improved bu...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join a dynamic environment as a strategic leader overseeing operations, profitability, and team development in a fast-paced 3PL Distribution Center, ensuring excellence in service delivery and complia...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$135K - $160K *

Drive market-led growth by leading a team in developing compelling value propositions and executing strategic marketing initiatives across a diverse product portfolio, while monitoring KPIs and aligni...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $97K *

Pioneer innovative strategies in customer acquisition and engagement by leading teams that drive revenue growth and enhance eCommerce performance through collaboration and technical support in a dynam...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Optimize product strategy and execution for a leading category. Lead multi-year roadmaps, cross-functional teams, and P&L performance to achieve commercial objectives and drive customer insights into...

2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$245K - $300K *

Lead the transformation of customer engagement in a regulated healthcare sector, enhancing operational efficiency and service excellence while fostering a high-performing team. Drive strategic initiat...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Transform the Customer Service landscape by establishing global governance, ensuring compliance, and driving standardized processes. Lead training and capability initiatives to empower teams and align...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Shape the future of operations by leading multiple districts. Drive team performance, ensure compliance, and elevate customer satisfaction while optimizing budgets and fostering safety and continuous...

Rimouski, QCIn-Person

Reposted today

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Elevate customer satisfaction by leading strategic operations and cross-functional teams to enhance service delivery, drive continuous improvement, and manage customer relations, ensuring an exception...

2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Transform your career by leading strategic sourcing initiatives, optimizing supplier relationships, and driving cost-saving innovations across diverse categories. Collaborate with cross-functional tea...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform the Mechanical Department by leading a team to ensure compliance with safety regulations, optimize equipment maintenance, and develop employee potential. Drive environmental responsibility w...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Manage the agile solutions delivery team to oversee AI-augmented development, creating rapid prototypes, refining go-to-market MVPs, and ensuring clean transitions to IT operations while maintaining h...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in developing a high-performing sales team focused on customer satisfaction. Drive strategic sales initiatives, training, and account management to enhance company success and build la...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Transform your career by leading a dynamic sales team focused on customer success. Drive growth and innovation while developing strategies that enhance sales performance and nurture client relationshi...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Elevate a dynamic sales team by recruiting, developing, and driving success through effective strategies. Engage with customers and identify improvement opportunities to maximize growth in a collabora...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Empower a dynamic sales team by providing leadership, coaching, and strategy to drive success in a customer-focused environment. Foster collaboration with strategic accounts to enhance sales performan...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Join a thriving team to lead and develop a customer-focused salesforce, driving strategic growth through effective leadership and training initiatives within a dynamic environment...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Partner with us to enhance employee productivity through innovative technology adoption strategies. Lead initiatives leveraging Microsoft Copilot, ChatGPT Enterprise, and more, ensuring effective enga...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.