Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $146K *

Unlock potential by leading a district of retail stores to achieve sales and operational excellence. Drive team development, foster a positive culture, and implement strategic initiatives to enhance c...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Grow your leadership skills by owning P&L and driving business success. Collaborate with teams to implement processes, enhance performance, and expand service offerings in a dynamic environment focuse...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Champion safety excellence by ensuring compliance, training staff, and driving proactive safety measures across all company operations for a secure work environment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$70K - $102K *

Shape the future of our distribution center by supervising multiple departments, ensuring safety and productivity while mentoring associates to achieve operational excellence and process improvements...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$70K - $102K *

Oversee multiple departments in a distribution center, ensuring safety, productivity, and quality. Provide direction and motivation to associates while identifying process improvements to enhance over...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive logistical excellence by leading a high-performing team, optimizing distribution strategies across the Americas, and ensuring compliance and operational efficiency to enhance customer satisfacti...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$137K - $208K *

Elevate enterprise architecture by transforming AI and data strategies into actionable designs. Collaborate across teams to enhance customer journeys and streamline operations while leading a lean arc...

3 days ago

  •   8 - 10 years exp.  •   Transportation

$120K - $135K *

Lead the charge in driving sales and customer retention strategies for flagship B2B events, fostering high-performing teams, and maximizing account growth through strategic partnerships and innovative...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K *

Transform guest experiences by leading diverse service teams, enhancing operational efficiency, and driving employee engagement to achieve exceptional satisfaction and financial performance...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Elevate operational excellence by leading water collection and delivery efforts. Drive quality, safety, and efficiency while supervising personnel and managing budgets to meet customer needs and strat...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K *

Lead the charge in developing and executing a global facilities management strategy, ensuring optimal productivity and safety across multiple countries while collaborating with senior leadership for f...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$85K - $100K *

Reimagine service excellence by leading our dedicated team to enhance customer satisfaction and operational efficiency while managing day-to-day service department operations...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive customer loyalty and retention strategies while leading a high-performing team. Oversee complaint resolution and ensure compliance across customer touchpoints, enhancing satisfaction and perform...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Lead the charge in driving counterparty acquisition and revenue growth for a fast-scaling liquidity provision business. Own the sales lifecycle, build strategic relationships, and exceed targets in a...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's shaping organizational growth by partnering with leaders to develop talent strategies, enhance workforce effectiveness, and drive employee engagement. This strategic role blends han...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $125K *

Join a dynamic team as you lead food service operations, ensuring exceptional dining experiences while managing budgets, client relationships, and team development. Drive efficiency and compliance in...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$92K - $95K *

Lead the charge in exceptional corporate dining operations, overseeing culinary and hospitality excellence for a high-profile clientele. Drive team performance, manage budgets, and ensure compliance w...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $85K *

Join a team that's dedicated to delivering exceptional dining solutions while leading and mentoring staff. Oversee operations, manage budgets, and ensure compliance with safety standards to create a p...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $90K *

Elevate your career by leading and developing dining services for a healthcare environment, focusing on exceptional customer experiences and operational excellence while managing teams, finances, and...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Elevate your career by leading operational excellence in a dynamic distribution environment. Drive automation, optimize inventory, and leverage data analytics to enhance productivity and service acros...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$90K - $100K *

Join us in leading dining solutions as a Food Service Director, driving operational excellence, enhancing client relations, and managing a team to ensure outstanding service and profitability...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$172K - $203K *

Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Champion a dynamic sales team to drive revenue growth through strategic partnerships and innovative marketing initiatives, while managing key accounts and enhancing client relationships across North A...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$131K - $197K *

Lead strategic initiatives in workforce management, optimizing resources and enhancing service experience across multi-channel contact centers while leveraging AI and automation for improved performan...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$131K - $197K *

Champion leadership in workforce management by enhancing strategic planning, optimizing service levels, and integrating AI solutions to meet evolving contact center demands. Drive innovation and ensur...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.