Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Play a key role in leading account management for mid-market employer groups, driving client retention and financial success, while managing complex relationships with stakeholders and translating pha...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $95K *

Pioneer operational excellence as a leader in freight management, overseeing a team to drive efficiency and safety in service execution. Manage productivity, employee development, and compliance for o...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $200K *

Lead growth initiatives by harnessing AI-driven solutions for media and sports, forming strategic partnerships, and driving enterprise sales while delivering exceptional results in a competitive lands...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$75K - $95K *

Lead the charge in optimizing service center operations, ensuring compliance with regulations, while driving employee performance and organizational efficiency in a dynamic and fast-paced environment...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Lead the development of strategic marketing plans, guiding clients through best practices and insightful analytics to achieve their objectives while managing a team and budget effectively...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $95K *

Lead our restoration team to ensure exceptional service and operational efficiency in responding to fire and water damage. Foster a culture of accountability while mentoring staff and managing project...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $95K *

Empower teams by overseeing production operations, ensuring quality restoration services, and mentoring staff. Balance multiple responsibilities while enhancing customer satisfaction and optimizing la...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Drive market growth by leading product strategy, portfolio management, and cross-functional collaboration. Utilize customer insights to innovate solutions and enhance brand presence across global mark...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Unlock potential by providing strategic leadership in interactive marketing, guiding clients through effective, data-driven strategies. Cultivate relationships and drive results through collaboration...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$91K - $111K *

Pioneer customer experience excellence at scale by leading regional teams, driving strategic initiatives, and implementing data-driven insights to enhance satisfaction across all customer touchpoints...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$132K - $171K *

Lead and inspire a dynamic customer service team to enhance client engagement, oversee issue resolution, and ensure the delivery of exceptional support services while fostering a customer-centric cult...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$132K - $171K *

Elevate customer satisfaction by leading a dedicated service team, driving improvements and fostering relationships across the organization while ensuring efficient resolution of customer issues and m...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $180K *

Shape the future of high-voltage transmission projects through innovative design and leadership. Leverage your expertise to foster a high-performing team, drive client engagement, and oversee successf...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$130K - $180K *

Help us elevate our Customer Operations by designing and leading strategic initiatives that enhance the operating model, forecasting, and AI workflows, ensuring trust and excellence across customer su...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $120K *

Accelerate progress at revenue growth by managing the full sales cycle and forging strong client relationships. Drive success through effective prospecting, tailored proposals, and a commitment to exc...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$161K - $284K *

Transform global HR service delivery through innovative technology solutions, enhancing employee experience and operational efficiency while leading a diverse, distributed team across multiple regions...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$95K - $130K *

Join us in driving exceptional value for complex commercial accounts, focusing on growth, relationship management, and financial objectives. Collaborate with a dedicated team while enhancing member ex...

London, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$242K - $302K *

Drive commercial transformation by leading impactful programs that enhance go-to-market strategies, ensure disciplined execution, and deliver measurable outcomes across cross-functional teams. Elevate...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$242K - $302K *

Lead the design and execution of transformative commercial initiatives, enhancing agility and measurable outcomes through cross-functional collaboration, governance, and change management. Drive susta...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$260K - $285K *

Champion operational excellence by leading a high-performing team to drive scalable processes, enhance efficiency, and implement innovative AI solutions that position the organization for global growt...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Business Services

$113K - $170K *

Join the team as a strategic HR Business Partner, influencing organizational dynamics across divisions, crafting people strategies, and leading change initiatives to enhance workforce effectiveness an...

1 month ago

  •   8 - 10 years exp.  •   Business Services

$113K - $170K *

Empower senior leaders by providing strategic HR partnership, addressing complex talent and organizational challenges, and driving effective change initiatives across multiple divisions to support bus...

1 month ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Shape the future of marketing operations by leading a team to enhance efficiency, streamline processes, and drive strategic initiatives across the organization. Collaborate with cross-functional teams...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $200K *

Drive strategic technology initiatives between IT and commercial units, prioritizing product roadmaps to enhance sales enablement and operational efficiency while delivering impactful solutions aligne...

3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Engage in strategic leadership for Co-Pilot, driving user adoption and ensuring platform success while collaborating with technical teams and stakeholders to enhance overall organizational performance...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.