Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Join a team that's tackling operational challenges by leading manufacturing excellence in a dynamic environment. You will drive quality, safety, cost efficiency, and delivery, ensuring top performance...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by leading marketing operations to enhance efficiency, drive demand generation, and optimize analytics. Collaborate with cross-functional teams to build scalable systems that support...

1 week ago

  •   5 - 7 years exp.  •   Media

$130K - $160K *

Transform the customer experience by leading a diverse team across multiple districts, focusing on sales performance, operational excellence, and talent development to drive profitability and ensure c...

Minnesota, USRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$225K - $240K *

Transform business growth by leading a high-performing sales team, driving strategic initiatives, and enhancing client relationships to accelerate revenue across digital solutions in North America...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Shape the future of product excellence by leading operational alignment, enhancing team delivery, and driving go-to-market execution. Collaborate with engineering and stakeholders to ensure seamless e...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$150K - $175K *

Unlock your potential as a hands-on leader in customer service operations, driving performance and quality across teams. Collaborate with cross-functional partners to enhance processes and empower you...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead the charge in service strategy implementation, driving growth and optimizing resources for enhanced customer satisfaction and operational excellence, reporting directly to the Business Manager to...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$112K - $193K *

Shape the future of client experience by leading AI strategy and large-scale initiatives. Drive cross-functional collaboration, operational readiness, and governance to enhance client satisfaction and...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform logistics operations by leading a dynamic team to enhance customer experience, optimize costs, and drive efficiency across a vast distribution network while managing a significant budget and...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$220K - $240K *

Transform customer operations by leading a team to enhance renewal processes, optimize workflows, and implement AI-driven solutions. Collaborate cross-functionally to build infrastructure that capture...

Tennessee, USRemote

2 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$80K - $95K *

Transform regional operations by leading multi-unit dealerships, driving sales, and fostering teamwork. Inspire and develop talent while ensuring compliance and achieving business goals in a dynamic r...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $120K *

Engage in strategic leadership to elevate customer support operations, ensuring exceptional service delivery and compliance in a fast-paced healthcare environment. Drive team performance and enhance c...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $162K *

Join a team that's dedicated to enhancing biomedical service operations. Lead a skilled team of technicians, ensuring high-quality support and customer satisfaction across the Pacific Northwest while...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$121K - $194K *

Drive operational excellence by leading media delivery initiatives, optimizing processes, and fostering collaboration across teams to enhance performance and client satisfaction in a dynamic media env...

1 week ago

  •   8 - 10 years exp.  •   Media

$144K - $216K *

Shape the future of our product growth by leading cross-functional teams to enhance market share, drive strategic execution, and optimize profitability across a diverse portfolio while fostering innov...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$144K - $216K *

Champion business growth by managing product portfolios, enhancing operational excellence, and leading cross-functional teams. Focus on revenue, gross margin, and market strategies across diverse prod...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Oversee North America's shared services functions, driving compliance, operational excellence, and process improvement while leading high-performing teams and supporting strategic initiatives for orga...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $191K *

Drive the European portfolio strategy and lifecycle management for HVAC products. Lead a diverse team, collaborate with R&D, and translate market insights into innovative product strategies while ensu...

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$95K - $191K *

Shape the future of HVAC solutions by leading a dynamic team across Europe, driving product strategy, and influencing innovation through strong stakeholder relationships and market insights...

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Optimize distribution center operations by leading logistics, warehousing, and inventory management to enhance customer satisfaction and ensure compliance with safety and quality standards...

2 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Join a dynamic team as you lead supply chain strategies, optimize inventory, and drive cost savings. Collaborate across departments to enhance operational efficiency and ensure supply continuity while...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $176K *

Empower a dynamic team by leading supply chain strategies, enhancing material availability, and optimizing inventory management across multiple sites to meet business goals and customer commitments in...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Transform procurement strategies to drive value creation, enhance supplier relationships, and lead a high-performing team. Collaborate across functions to ensure procurement aligns with business objec...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Champion operational excellence by leading global teams to drive strategic initiatives, enhance client experiences, and foster a culture of continuous improvement. Influence enterprise-wide strategies...

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.