Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $230K *

Champion operational excellence by leading project management across diverse brand portfolios, fostering client relationships, and driving growth through effective delivery and resource management wit...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$100K - $230K *

Pioneer a transformative delivery strategy managing diverse client needs. Oversee operations and execution across multiple brands to ensure high-quality outcomes. Build collaborative teams, enhance cl...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$120K - $150K *

Elevate manufacturing excellence by transforming operations and culture. Drive performance across Safety, Quality, Delivery, Cost, and Inventory while building a high-performing team in a complex manu...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Drive your career by leading transformative manufacturing operations. In this role, you'll enhance safety, quality, delivery, and efficiency while cultivating a high-performing culture through innovat...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$104K - $110K *

Champion exceptional client experiences by leading a dynamic team dedicated to successful software delivery and implementation. Drive performance through mentoring, resource management, and collaborat...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $110K *

Join us to oversee a dynamic team driving client satisfaction through efficient software implementations. You'll lead hiring, manage performance, and ensure optimal utilization while consulting on pro...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $110K *

Manage a dynamic team focused on delivering client software solutions. Drive performance, oversee staffing, ensure high productivity, and foster client satisfaction while troubleshooting technical iss...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $110K *

Join a team that drives client satisfaction through effective software delivery. Oversee hiring, training, and performance within a technical environment, ensuring project success while managing team...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $110K *

Empower your career by leading a dynamic team to ensure exceptional client software delivery, maintain high productivity, and drive revenue growth while managing escalations and fostering team develop...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $110K *

Empower your leadership journey by overseeing a dynamic team focused on optimizing software implementations and enhancing client satisfaction through effective project management and strategic hiring...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Unlock your potential by leading continuous improvement initiatives across multiple sites, enhancing operational excellence and fostering a culture of engagement through advanced methodologies and str...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$163K - $273K *

Empower the operational success of a high-volume distribution center, optimizing processes and resources while ensuring compliance and exceptional customer service. Lead, develop, and inspire a dedica...

5 days ago

  •   5 - 7 years exp.  •   Transportation

$135K - $160K *

Transform customer success by overseeing strategic projects and building strong stakeholder relationships. Lead teams to deliver exceptional service and utilize data-driven insights to enhance talent...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive operational excellence and strategic leadership to optimize warehouse operations, ensuring alignment with growth initiatives and customer satisfaction for aerospace and defense supply chain dist...

Reposted today

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $115K *

Join a team that's dedicated to optimizing customer satisfaction through effective management and development of sales operations, fostering strong relationships, and driving continuous improvement in...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Inspire excellence in managing a dynamic field team dedicated to optimizing patient support programs. Collaborate with clients and stakeholders to drive performance, ensure compliance, and elevate cus...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Drive operational excellence and continuous improvement across multiple healthcare teams, mentoring staff and ensuring efficient care delivery in a dynamic environment. Collaborate strategically to en...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a team that's committed to driving operational excellence and continuous improvement across diverse healthcare teams, ensuring quality service delivery while mentoring and developing top talent a...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Oversee clinical research site operations to ensure compliance and timely execution of studies, leading a team dedicated to achieving enrollment and quality targets while maintaining rigorous standard...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $136K *

Take ownership of operations management, leading client services and workplace operations. Drive team growth, operational excellence, and continuous improvement initiatives while ensuring exceptional...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$229K - $267K *

Elevate customer experience by leading strategic retention and loyalty initiatives. Drive measurable impact through data-informed insights and foster a high-performing team, dedicated to enhancing sat...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$155K - $180K *

Shape the future of production and quality management, leading teams to achieve profitability and operational excellence within a dynamic manufacturing environment while supporting strategic growth an...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock the potential of global supply chains by leading transportation and purchasing strategies. Drive efficiency, optimize costs, and enhance visibility through analytics, while fostering supplier p...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$170K - $190K *

Pioneer operational excellence by leading the accounting function in a fast-paced environment. Oversee month-end closings, enhance financial processes, and develop a high-performing team to support sc...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $180K *

Lead the charge in shaping a high-performance culture by partnering with Finance, Legal, and Operations teams to enhance talent management, org design, and employee engagement in a rapidly growing env...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.