Director, Customer Experience Jobs in Springfield, VA

Elevate consumer engagement and retention by leading DashPass marketing strategies. Shape new member value propositions and drive innovative go-to-market initiatives that redefine user experiences and...

Join a team that's driving innovation across our Investment Platform. Collaborate with diverse stakeholders to enhance trading, billing, cash management, and client reporting processes, while ensuring...

Take ownership of defining and operationalizing a customer ROI framework across teams, fostering strategic growth initiatives through measurable value outcomes while enabling effective customer engage...

Lead the charge in Employee Relations for a complex 14-state region, guiding a team of ER Directors. Serve as a strategic partner to senior leaders, ensuring compliance, effective issue resolution, an...

Innovate external-facing initiatives with ownership from concept to execution. You'll navigate ambiguity, leveraging AI-first methodologies to build real solutions, shaping projects that matter to cus...

Champion strategic finance initiatives to optimize revenue and marketing forecasting for DTC and e-commerce channels. Collaborate with senior stakeholders to drive insights that enhance decision-makin...

Elevate engineering productivity by optimizing workflows, driving strategic initiatives, and implementing metrics that enhance delivery speed and quality. Collaborate cross-functionally, fostering an...

Unlock your potential by driving the operational excellence of web applications that enhance customer experiences and support business growth through strategic optimization and integration within a gl...

Grow your career with a leading investment firm as you drive business growth by fostering client relationships and delivering insightful market education across California. Leverage your expertise in...

Join a team that's dedicated to empowering healthcare providers by optimizing operations and enhancing practice success. Collaborate with leaders to drive strategic initiatives and ensure high-quality...

Transform lives by leading impactful programs supporting Veteran mental health initiatives. You will manage a complex portfolio within a federal healthcare environment, ensuring effective communicatio...

Empower customer success as you drive implementation and retention efforts, ensuring seamless adoption of technology solutions for mid-market clients. Collaborate with cross-functional teams to delive...

Lead the charge in overseeing US HIM coding operations and drive strategic initiatives to enhance quality and compliance while managing vendor relations and client onboarding for optimal outcomes and...

Drive enterprise-wide program management by leading cross-functional teams to enhance delivery governance, risk management, and operational excellence across core technology domains, fostering innovat...

Join our team as a Corporate Pricing Manager, where you will optimize pricing strategies and data management to enhance operational effectiveness, drive growth, and support strategic decision-making w...

Pioneer contact center transformation by owning technical oversight and enterprise design across Genesys and Cisco platforms, driving quality in customer engagements and translating business needs int...

Engage in driving strategic metrics for cybersecurity and technology risk. Collaborate with stakeholders to improve reporting processes, develop metrics aligned with frameworks, and enhance delivery t...

Unlock potential by leading a high-performing sales team to drive revenue growth in higher education. Your expertise in enterprise sales will shape our strategy as you establish processes and foster c...

Lead the design and implementation of complex Salesforce solutions for federal clients, collaborating with cross-functional teams while ensuring compliance with security standards and mentor junior st...

Develop actionable strategies to enhance oncology therapy access by leveraging clinical insights and real-world evidence while collaborating with clients to address pivotal market access challenges ac...

Drive strategic account management and expansion across a diverse client portfolio while fostering strong relationships, ensuring operational excellence, and leveraging insights for client success in...

Transform customer experiences by leading end-to-end Telecom project management. Ensure timely communication, budget oversight, and cross-functional collaboration for successful service delivery, enha...

Empower global operational excellence by providing strategic leadership in compliance. Shape business processes and digital capabilities, driving innovation while ensuring adherence to compliance stan...

Lead the charge in maximizing business opportunities by supporting marketing and development initiatives in a collaborative environment, while engaging with attorneys and clients to enhance the practi...

Contribute to impactful advocacy by shaping federal strategies in housing, transportation, and broadband access for older Americans. Engage with policymakers, stakeholders, and community needs to driv...