Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $95K *

Champion manufacturing excellence by optimizing processes, enhancing efficiency, and leading continuous improvement initiatives. Collaborate cross-functionally to ensure seamless operations and mainta...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $170K *

Join a team that's shaping the future of structural engineering by managing diverse projects, collaborating with interdisciplinary teams, and ensuring high-quality deliverables while meeting client ex...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Lead the charge in innovative mechanical design and project management, driving solutions for diverse healthcare, commercial, and industrial projects while ensuring regulatory compliance and client sa...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$77K - $97K *

Elevate vehicle performance by conducting hands-on testing and analysis of adhesives and sealants. Collaborate with experts to ensure quality and durability in electric vehicles, contributing to innov...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $117K *

Champion innovative fiber optic cable development by leading cross-functional teams, optimizing processes, and delivering solutions that enhance manufacturing capabilities and meet customer needs...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $165K *

Unlock potential by driving reliability in a multi-billion dollar AI cloud infrastructure. Collaborate with senior engineers to enhance production systems, automate processes, and ensure optimal perfo...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in overseeing electrical engineering projects, ensuring technical excellence and project success. Mentor new engineers while directing project teams and collaborating on innovative des...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $160K *

Shape the future of fiber optic solutions by leading product design from concept to industrialization. Collaborate with cross-functional teams, manage project risks, and ensure quality standards in a...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Innovate quality processes for Silicon Photonic products, collaborating with foundries and engineering teams to enhance predictive methodologies, drive performance improvements, and ensure compliance...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Empower our geotechnical projects by managing diverse engineering tasks, preparing reports, and enhancing client relations, while collaborating across teams to achieve technical excellence and satisfa...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Elevate plant performance by leading mechanical engineering projects, ensuring compliance with specifications and regulations while driving innovation and efficiency in industrial environments...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive project success by defining scopes and budgets for capital projects, ensuring timely and safe implementation while collaborating with stakeholders and contractors to meet corporate and regulator...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $180K *

Champion product ownership and quality assurance for build-to-print contracts, ensuring supplier compliance and defect resolution while driving cross-functional teams to meet customer commitments and...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Empower a team of design engineers by enhancing performance, driving compliance, and fostering client relationships. Lead continuous improvement initiatives while ensuring high-quality engineering del...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of coffee technology by leading innovative mechanical design, prototyping, and manufacturing readiness, while embracing diverse engineering challenges in a fast-paced startup environm...

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Engage in the creation and enhancement of manufacturing processes for mechanical assembly, ensuring quality and compliance while supporting cross-functional teams in new product introductions and ongo...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $160K *

Transform the future of power electronics by designing and validating innovative systems. Collaborate across functions to optimize product performance and ensure seamless integration from concept to m...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Join a team that's driving innovation in engineering and project management. Collaborate on diverse projects, enhance manufacturing processes, and travel extensively to implement solutions that optimi...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Empower the future of defense technology by collaborating with engineering teams to design and validate advanced microelectronics packaging solutions for missile systems, ensuring high-performance and...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform advanced microelectronics packaging solutions for missile systems by collaborating with multidisciplinary teams, conducting mechanical modeling, and applying systems engineering principles t...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Lead the charge in process engineering for complex EPC projects, providing strategic technical leadership and mentoring while ensuring successful delivery of large-scale power generation and renewable...

2 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$95K - $115K *

Join a dynamic Water Team as a Process Engineer, providing technical and design support for water and wastewater projects while liaising with clients and enhancing project efficiency. Embrace a flexib...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$88K - $105K *

Lead the charge in delivering innovative transportation infrastructure projects. Collaborate with multi-disciplinary teams to ensure high-quality design and execution while maintaining budgets and sch...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Accelerate progress at the forefront of transportation engineering by leading and delivering complex roadway projects. Collaborate with diverse teams to ensure high-quality outcomes while fostering cl...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Elevate the future of medical tubing extrusion by driving process innovation, optimizing production, and collaborating cross-functionally to enhance product quality and compliance in a dynamic enginee...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.