Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Principal Geotechnical Engineer
$110K - $130K *
Elevate your career by leading geotechnical engineering for major infrastructure projects. Drive technical excellence, mentor teams, and expand business opportunities while ensuring compliance with in...
1 week ago
$110K - $140K *
Elevate your career as a Senior Project Engineer, leading complex projects, mentoring teams, and ensuring technical excellence while fostering strong client relationships and meeting project objective...
4 weeks ago
Geotechnical Engineer, Project
$90K - $112K *
Unlock potential by leading geotechnical projects, mentoring junior staff, and managing design and investigation for complex civil works, ensuring effective communication and timely deliverables in a...
4 weeks ago
Geotechnical Engineer, Project
$90K - $112K *
Advance geotechnical engineering projects by managing fieldwork, mentoring juniors, and collaborating on innovative solutions for major infrastructure challenges while developing your professional ski...
4 weeks ago
Product Engineer 5 (Thermal Materials & Elastomers)
$125K - $270K *
Lead the charge in product development within the semiconductor industry, collaborating with suppliers and internal teams to tackle complex challenges, enhance product quality, and drive innovation th...
3 weeks ago
Mechanical Design Engineer, Avionics Integration
$105K - $140K *
Design and develop advanced avionics integration solutions for defense platforms. Collaborate cross-functionally to create reliable, flight-ready hardware, ensuring performance in demanding aerospace...
1 week ago
$97K - $121K *
Lead the design and stress analysis for piping systems, ensuring compliance with engineering codes. Collaborate with project teams to deliver high-quality solutions on time and within budget while mai...
4 weeks ago
$80K - $95K *
Lead the charge in providing structural engineering solutions for Navy and Marine Corps facilities. Design, analyze, and oversee construction projects while collaborating with multidisciplinary teams...
Reposted 1 week ago
Sr. Structural Project Engineer
$135K - $155K *
Join a dynamic team as a Sr. Structural Project Engineer, where you'll lead diverse projects in buildings and transit. Collaborate with experts, deliver quality results, and drive innovation in struct...
4 days ago
Infrastructure Materials Specialist
$88K - $104K *
Transform infrastructure projects by specializing in materials engineering, focusing on steel and concrete. Collaborate with a global network to deliver innovative solutions, enhance durability, and d...
1 week ago
$88K - $105K *
Drive the development and implementation of BIW automatic processes and tools for new model assembly, ensuring compliance with specifications and cost targets while collaborating across multiple teams...
1 week ago
$140K - $176K *
Design and develop ruggedized sensor systems and avionics for aerospace and defense. Engage in the full product lifecycle, from concept to production, ensuring high-quality mechanical integration and...
3 days ago
$75K - $95K *
Engage in a dynamic role supporting the commercialization of advanced deposition technologies by assisting in engineering design, customer support, and process validation, while fostering collaboratio...
4 weeks ago
$63K - $111K *
Elevate your career with impactful engineering projects, conducting constructability reviews, and designing temporary works. Collaborate with teams to ensure high-quality outcomes while prioritizing s...
4 weeks ago
Engineering Department Manager
$110K - $130K *
Join a team that's dedicated to leading a multidisciplinary engineering department, fostering collaboration, and driving project success while mentoring engineers across various disciplines in a dynam...
1 week ago
$80K - $95K *
Accelerate project success by designing and implementing HVAC-R control systems on vessels. Collaborate globally to innovate solutions, mentor junior engineers, and ensure seamless integration of cutt...
Reposted yesterday
$101K - $152K *
Lead the charge in designing innovative electrical systems for energy projects. Collaborate with multidisciplinary teams to create code-compliant solutions focused on efficiency and reliability across...
4 weeks ago
$101K - $152K *
Lead the development of innovative electrical engineering designs and solutions. Manage integrated project teams while providing technical authority as Engineer of Record. Enhance existing systems and...
Reposted 4 weeks ago
$101K - $152K *
Take ownership of innovative electrical designs and collaborate with multidisciplinary teams to support energy and infrastructure projects. Ensure code compliance and deliver high-performance systems...
4 weeks ago
$100K - $120K *
Take ownership of electrical maintenance improvements and compliance initiatives, driving cost reduction and efficiency in operational processes while ensuring adherence to safety standards and regula...
3 weeks ago
$90K - $115K *
Shape the future of manufacturing by optimizing processes, ensuring quality, and driving continuous improvement in a dynamic environment. Collaborate across departments to enhance safety, efficiency...
2 weeks ago
$120K - $170K *
Execute hands-on energy storage solutions at deployment sites, troubleshooting and enhancing designs while collaborating with engineers and customers to ensure optimal performance and maintenance of i...
Reposted 4 weeks ago
$80K - $95K *
Unlock potential by driving process development and quality improvement initiatives. Collaborate with production teams to enhance product quality and resolve issues, ensuring customer specifications a...
2 weeks ago
$100K - $120K *
Drive robust industrial process development for defense-grade steel forgings, ensuring compliance and stability through statistical analysis, while collaborating with teams to optimize production and...
Reposted 4 weeks ago
$85K - $110K *
Bring your expertise to a dynamic role supporting project management and construction operations. Collaborate with diverse teams, ensure compliance, and drive project success through effective communi...
1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.