Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$95K - $115K *

Elevate your career by providing engineering and consulting services for diverse environmental projects. Lead site investigations, design systems, and ensure compliance while collaborating with client...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join a team that's dedicated to developing cutting-edge fire protection solutions for mission-critical facilities. Collaborate across disciplines and lead innovative designs that ensure safety, compli...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $105K *

Empower your career by driving innovative manufacturing processes for cutting-edge fusion generator assemblies. Collaborate with cross-functional teams to ensure design manufacturability and enhance p...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$88K - $145K *

Drive the development and execution of innovative semiconductor equipment solutions, ensuring safety, quality, and efficiency while collaborating with cross-functional teams to meet customer needs and...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Partner with us to enhance Steelmaking operations by providing technical guidance, diagnosing electrical issues, and implementing preventive maintenance programs to improve equipment reliability and s...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $115K *

Optimize product quality by leading investigations and solutions for manufacturing issues. Collaborate across engineering and production teams to ensure compliance with standards and enhance performan...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$116K - $144K *

Bring your expertise to design and develop innovative customer products and tooling. Collaborate across teams to ensure quality and efficiency in mechanical design, while driving continuous improvemen...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Shape the future of propulsion systems by leading hardware design from concept to production. Drive innovation through analysis, prototyping, and testing in a fast-paced environment, ensuring complian...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $100K *

Lead the charge in solving complex structural failures through detailed investigations and analysis. Collaborate with clients and multidisciplinary teams, manage multiple projects, and provide expert...

Calgary, ABIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $160K *

Lead a dynamic design engineering team, overseeing project execution and quality assurance across multiple projects. Drive technical solutions, manage resources effectively, and ensure timely delivery...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by investigating structural failures and delivering expert analysis. Engage in fieldwork and collaborate with multidisciplinary teams to ensure project success and client satisfaction...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Transform project execution by ensuring compliance with technical, quality, and safety standards. Collaborate with customers and teams to manage budgets and schedules, driving successful project compl...

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Innovate your career with a Senior Structural Engineer role, focusing on design, investigation, and rehabilitation of building structures. Collaborate with diverse clients and lead a team while ensuri...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Engineer innovative geotechnical solutions for civil projects, overseeing design, safety evaluations, and site inspections. Collaborate with teams to ensure structural integrity and provide expert gui...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join a dynamic team to design and optimize mechanical systems for groundbreaking space exploration projects. Collaborate on innovative solutions, ensuring compliance with NASA standards while managing...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Champion innovation by designing robust mechanical systems for advanced aerospace applications, ensuring compliance with NASA standards while collaborating in a dynamic team environment to meet critic...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock potential by leading process improvements and technical management in manufacturing. Drive efficiency, enhance safety practices, and support quality initiatives to optimize operations and reduc...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Take ownership of diverse engineering projects, driving innovation and managing teams to enhance service delivery and client satisfaction while ensuring efficient design and project management...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$74K - $113K *

Join a dynamic engineering team to design and analyze structural systems for diverse industrial projects. Leverage your expertise in materials and structural design while collaborating on innovative s...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $90K *

Elevate your engineering career by tackling diverse geotechnical challenges. Collaborate with a dynamic team, develop innovative solutions, and gain hands-on experience across various projects while e...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $90K *

Explore diverse geotechnical projects and tackle complex challenges. Join a dynamic team where you'll develop expertise, manage projects, and contribute to innovative solutions in civil engineering. Y...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Transform manufacturing processes by applying your engineering expertise to develop innovative solutions, enhance workflows, and collaborate across teams. Drive implementation of new capabilities to p...

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $120K *

Shape the future of air traffic control tower construction by managing project documentation, schedules, and subcontractor coordination. Collaborate with senior team members to ensure timely procureme...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$65K - $100K *

Join a team focused on project management and construction supervision. Oversee document control, scheduling, and cost management to ensure client satisfaction throughout the construction process, fro...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$78K - $130K *

Unlock potential by designing high-precision mechanical systems for diverse applications. Collaborate with a multidisciplinary team throughout the project lifecycle, from concept to integration, ensur...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.