Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Lead a team that drives technical excellence in geotechnical engineering and construction materials testing, mentoring staff and enhancing client relationships while overseeing project quality and per...

Today

  •   11 - 15 years exp.  •   Business Services

$125K - $195K *

Redefine the future of lunar exploration by integrating geotechnical insights with engineering to develop innovative off-world infrastructure. Join a dynamic team focused on advancing technology for s...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the charge in enhancing manufacturing processes, driving efficiency and productivity while managing a team of engineers. Collaborate across departments to implement innovative solutions and ensur...

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Engineer innovative instrumentation and control systems for advanced fuel fabrication. Collaborate across disciplines to optimize automation solutions, ensuring safety and efficiency in prototype and...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$68K - $113K *

Contribute to advanced materials research by supporting laboratory operations, prototype fabrication, and testing for military applications. Collaborate with engineers and scientists to innovate solut...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$68K - $113K *

Champion innovative engineering solutions by supporting advanced materials research, prototype fabrication, and testing for demanding environments, collaborating with multidisciplinary teams to enhanc...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $140K *

Drive innovative structural and bridge design projects, collaborating with a skilled team to enhance your technical expertise and leadership skills while contributing to diverse client solutions and p...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$134K - $201K *

Design and lead complex mechanical systems for energy and infrastructure projects. Oversee multidisciplinary teams, ensuring compliance and efficiency while mentoring junior engineers and managing pro...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Unlock potential by providing specialized project field engineering expertise, ensuring safety, quality control, and effective material management. Collaborate with teams to deliver successful outcome...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$88K - $105K *

Champion project success by providing field engineering expertise in planning, material management, safety, and quality control. Ensure compliance with standards while coordinating subcontractor activ...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $175K *

Empower innovative facility projects by leading mechanical design efforts, ensuring compliance with industry regulations, and delivering cutting-edge solutions in a highly collaborative environment. M...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $130K *

Contribute to the design and implementation of advanced water treatment systems, leading multi-discipline teams and mentoring junior engineers. Drive projects from concept to completion, ensuring comp...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Partner with us to enhance production efficiency through innovative tooling engineering. Lead projects that optimize manufacturing processes, reduce downtime, and ensure the highest quality parts for...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Optimize production processes and lead assembly operations to achieve high-volume manufacturing goals. Collaborate with teams to ensure timely delivery and quality standards while driving innovation i...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Collaborate with clients to lead transportation construction projects, ensuring quality, timely delivery, and profitable management while mentoring staff and maintaining strong client relationships in...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $115K *

Join our dynamic team to design and optimize advanced mechanical systems for cutting-edge research facilities across diverse industries, ensuring high-quality standards and innovative solutions in a c...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $115K *

Shape the future of advanced engineering by designing complex mechanical systems for diverse industries. Collaborate with multi-disciplinary teams to deliver innovative solutions while managing projec...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $160K *

Pioneer transformative data solutions by automating evaluations and building immersive environments that redefine enterprise capabilities and training methods for cutting-edge labs and real-world appl...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $140K *

Lead electrical engineering design and analysis for mining and industrial projects. Collaborate across disciplines, mentor junior staff, and ensure compliance with standards while delivering high-qual...

Vancouver, BCIn-Person

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Shape the future of technical sales by engaging new clients, delivering tailored solutions, and cultivating lasting relationships. Drive revenue growth while collaborating with cross-functional teams...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a dynamic team to tackle diverse engineering challenges, including design, construction management, and data analysis, while leveraging your expertise in geotechnical and tunneling projects to dr...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Join a team that's dedicated to delivering innovative structural designs while collaborating with architects and contractors. You'll manage project scopes, ensure quality, and mentor junior engineers...

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Join a team that's optimizing chemical systems to enhance client operations. As a subject matter expert, you'll troubleshoot, manage maintenance, and ensure compliance while collaborating with cross-f...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$165K - $185K *

Lead inspections and project reviews to ensure compliance with building standards. Collaborate with teams to deliver quality assurance in construction projects, while traveling occasionally to various...

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Engage in forensic investigations of construction incidents, applying your extensive management experience to analyze procedures and provide expert testimony. Collaborate with industry experts while c...

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.