Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$112K - $150K *

Drive strategic capacity planning and optimization initiatives to align manufacturing capabilities with business growth and customer demands. Engage cross-functional teams to enhance manufacturing eff...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engage as a strategic leader in civil engineering, providing technical authority and mentorship across diverse power generation and infrastructure projects, while driving innovation and ensuring engin...

2 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$124K - $171K *

Join a team that's transforming aerospace through innovative product development. Lead cross-functional engineering efforts to design, develop, and deliver production-ready parts while optimizing manu...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower your career by optimizing manufacturing processes in a dynamic engineering environment. Collaborate across departments to enhance product quality and efficiency while driving continuous improv...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Lead the charge in resolving production-related technical issues, collaborating across teams to ensure compliant and efficient build processes while driving continuous improvement and supporting produ...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $140K *

Drive technical excellence in non-standard ammunition projects, ensuring compliance and performance through effective leadership of Integrated Product Teams and rigorous assessments of engineering doc...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Collaborate with cross-functional teams to design and implement efficient manufacturing processes for aerospace hardware, ensuring quality and compliance standards are met throughout production...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Engage in diverse design assignments as the Engineer-of-Record, overseeing projects from conceptualization to construction. Collaborate with teams to ensure high-quality, accurate engineering drawings...

Vancouver, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$72K - $120K *

Design innovative mechanical systems for air and ground vehicle simulations, collaborating across engineering teams to enhance training devices and aircraft modifications, ensuring cutting-edge soluti...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$180K - $205K *

Engage in designing and improving mechanical systems while leading projects from concept to production. Collaborate cross-functionally to enhance performance, reliability, and manufacturability in a f...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$88K - $154K *

Lead the charge in high-quality process design for complex industrial projects, collaborating across disciplines to ensure effective delivery from concept to detail, while driving execution in a dynam...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $125K *

Partner with us to drive project success in maintenance, reliability, and capital initiatives. Collaborate with diverse teams to ensure projects meet scope and schedule, while enhancing your skills in...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$85K - $120K *

Develop innovative mechanical solutions for aircraft modifications, ensuring compliance with regulatory standards while collaborating with cross-functional teams to enhance performance and safety in a...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock your potential by selecting and optimizing mechanical components for fuel cell powerplants. Collaborate with suppliers, conduct performance tests, and troubleshoot issues to ensure seamless int...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Transform operations by overseeing distillation processes, enhancing team skills, and driving improvements in safety and efficiency. Collaborate across departments to optimize production and implement...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Help us innovate sustainable energy solutions by designing and testing the next-gen iron-air battery systems. You'll work alongside skilled engineers to bring concepts to production-ready designs and...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $110K *

Join us to lead HUD Multifamily Housing and Office of Healthcare Programs construction inspections. Manage operations, supervise teams, and ensure timely deliverables while maintaining high-quality st...

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive material flow optimization and digital transformation in manufacturing. Lead advanced analytics and automation integration to enhance efficiency and productivity across the value stream, ensurin...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $160K *

Join a team that's shaping the future through expert civil engineering, guiding complex projects from planning to certification while ensuring compliance with industry standards and promoting efficien...

1 month ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$92K - $115K *

Champion sustainability initiatives by leading cross-functional teams to enhance environmental performance, drive compliance, and deliver actionable insights. Collaborate with stakeholders to shape st...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $180K *

Engineer improvements in production processes and equipment. Collaborate with teams to enhance efficiency, troubleshoot issues, and drive mechanical reliability while mentoring junior staff and managi...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$78K - $130K *

Drive innovation by transforming engineering concepts into precise mechanical designs. Collaborate with senior engineers to develop next-gen centrifuge components, ensuring accuracy and manufacturabil...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $150K *

Transform the engineering landscape by leading innovative mechanical solutions for high-pressure natural gas transmission projects while collaborating with multi-disciplinary teams to ensure safe and...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$95K - $115K *

Join our dynamic team as a Senior Structural Engineer, providing innovative solutions, mentoring junior staff, and enhancing client relations. Lead projects with your technical expertise and contribut...

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform aerospace manufacturing by leading structural bonding processes for high-reliability rocket motors. Collaborate across teams to ensure quality and efficiency from development to production...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.