Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$110K - $130K *
Engage as a strategic leader in civil engineering, providing technical authority and mentorship across diverse power generation and infrastructure projects, while driving innovation and ensuring engin...
2 days ago
$72K - $120K *
Design innovative mechanical systems for air and ground vehicle simulations, collaborating across engineering teams to enhance training devices and aircraft modifications, ensuring cutting-edge soluti...
3 weeks ago
$180K - $205K *
Engage in designing and improving mechanical systems while leading projects from concept to production. Collaborate cross-functionally to enhance performance, reliability, and manufacturability in a f...
3 weeks ago
$88K - $154K *
Lead the charge in high-quality process design for complex industrial projects, collaborating across disciplines to ensure effective delivery from concept to detail, while driving execution in a dynam...
3 weeks ago
$80K - $95K *
Engage in diverse design assignments as the Engineer-of-Record, overseeing projects from conceptualization to construction. Collaborate with teams to ensure high-quality, accurate engineering drawings...
2 weeks ago
Production Engineer - Distillation
$80K - $95K *
Transform operations by overseeing distillation processes, enhancing team skills, and driving improvements in safety and efficiency. Collaborate across departments to optimize production and implement...
3 weeks ago
Mechanical Engineer II, Advanced Product Development
$80K - $95K *
Help us innovate sustainable energy solutions by designing and testing the next-gen iron-air battery systems. You'll work alongside skilled engineers to bring concepts to production-ready designs and...
Reposted 5 days ago
$85K - $120K *
Develop innovative mechanical solutions for aircraft modifications, ensuring compliance with regulatory standards while collaborating with cross-functional teams to enhance performance and safety in a...
Today
Staff Engineer, Mechanical Component Engineering
$110K - $130K *
Unlock your potential by selecting and optimizing mechanical components for fuel cell powerplants. Collaborate with suppliers, conduct performance tests, and troubleshoot issues to ensure seamless int...
2 days ago
$90K - $125K *
Partner with us to drive project success in maintenance, reliability, and capital initiatives. Collaborate with diverse teams to ensure projects meet scope and schedule, while enhancing your skills in...
Today
$80K - $95K *
Drive material flow optimization and digital transformation in manufacturing. Lead advanced analytics and automation integration to enhance efficiency and productivity across the value stream, ensurin...
2 weeks ago
$85K - $110K *
Join us to lead HUD Multifamily Housing and Office of Healthcare Programs construction inspections. Manage operations, supervise teams, and ensure timely deliverables while maintaining high-quality st...
Today
$92K - $115K *
Champion sustainability initiatives by leading cross-functional teams to enhance environmental performance, drive compliance, and deliver actionable insights. Collaborate with stakeholders to shape st...
2 days ago
Manufacturing Production Engineer
$120K - $180K *
Engineer improvements in production processes and equipment. Collaborate with teams to enhance efficiency, troubleshoot issues, and drive mechanical reliability while mentoring junior staff and managi...
3 weeks ago
$78K - $130K *
Drive innovation by transforming engineering concepts into precise mechanical designs. Collaborate with senior engineers to develop next-gen centrifuge components, ensuring accuracy and manufacturabil...
1 week ago
$150K - $160K *
Join a team that's shaping the future through expert civil engineering, guiding complex projects from planning to certification while ensuring compliance with industry standards and promoting efficien...
1 month ago
Lead/Principle Mechanical Engineer
$125K - $150K *
Transform the engineering landscape by leading innovative mechanical solutions for high-pressure natural gas transmission projects while collaborating with multi-disciplinary teams to ensure safe and...
Reposted 2 weeks ago
$180K - $275K *
Build and enhance tools and infrastructure for compute access, automation, and research workflows. Collaborate with teams to streamline operations and improve user experience while ensuring maintainab...
2 days ago
Senior Manufacturing Engineer, Structural Bonding
$110K - $130K *
Transform aerospace manufacturing by leading structural bonding processes for high-reliability rocket motors. Collaborate across teams to ensure quality and efficiency from development to production...
2 days ago
Senior Manufacturing Engineer, Structural Bonding
$100K - $120K *
Take ownership of structural bonding processes for aerospace applications, ensuring high-reliability bonded structures from development to production. Collaborate across teams to optimize manufacturin...
2 days ago
$95K - $115K *
Join our dynamic team as a Senior Structural Engineer, providing innovative solutions, mentoring junior staff, and enhancing client relations. Lead projects with your technical expertise and contribut...
4 weeks ago
$79K - $119K *
Analyze metallurgical processes, ensuring compliance and quality while leading improvements and technical support for customer relations, focusing on aerospace alloys and manufacturing specifications...
Reposted 2 weeks ago
Mechanical Engineer 3 - 10 years
$95K - $115K *
Drive the development and implementation of satellite architectures, engaging in mechanical and thermal analysis, design integration, and environmental testing while collaborating with diverse teams t...
3 days ago
Mechanical Construction Engineer
$80K - $95K *
Join a team that's dedicated to managing mechanical construction projects, ensuring safety and efficiency. Utilize your technical expertise to coordinate schedules, maintain documentation, and communi...
2 weeks ago
$110K - $125K *
Unlock potential by overseeing the development and testing of DC-DC power products while ensuring production goals are met through effective troubleshooting and analysis. Collaborate with teams to enh...
4 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.