Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$85K - $105K *

Drive innovation by supporting the design, testing, and integration of payload hardware for DoD projects. Collaborate with engineers and stakeholders to ensure project success throughout the developme...

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead and grow utility engineering services, managing teams and projects to deliver critical transportation infrastructure. Collaborate with clients and stakeholders to resolve conflicts and ensure pro...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$146K - $270K *

Join a dedicated team that drives semiconductor manufacturing innovation through advanced problem-solving and customer engagement, improving tool performance and product development from concept to re...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $92K *

Join a team that's dedicated to enhancing semiconductor manufacturing processes. Support assembly, integration, and testing of complex systems while developing your engineering skills in a dynamic, ha...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $92K *

Contribute to the assembly and testing of advanced semiconductor equipment, enhancing production efficiency and quality. Collaborate with engineers to learn manufacturing processes and troubleshooting...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$152K - $185K *

Lead the charge in mechanical system design and technical leadership for complex modular power and industrial systems, guiding projects from concept through production while mentoring engineers and so...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Accelerate progress at a leading metals production facility by overseeing and optimizing metallurgical processes to ensure product quality and efficiency, while cultivating key customer and team relat...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Elevate your career by leading metallurgical quality processes, ensuring product excellence, and driving operational efficiency in a dynamic production environment. Collaborate with teams to develop i...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock potential by supporting advanced life support systems for NASA missions. Collaborate on modeling and simulation of air and water purification processes, ensuring optimal performance for future...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $105K *

Join our dynamic team as a Junior Process Engineer, supporting local and remote project teams. You'll develop essential engineering deliverables, collaborate with multi-discipline teams, and ensure qu...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $105K *

Join a team that's shaping the future of process engineering by supporting diverse projects from inception to construction. Collaborate with multi-discipline teams to deliver innovative solutions in t...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Transform engineering solutions by leveraging advanced CAE techniques and finite element analysis. Collaborate across teams to drive product performance, durability, and innovation in dynamic automoti...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $144K *

Join a team that's committed to innovative mechanical design for defense and aviation products. As a Mechanical Engineer, you'll spearhead projects from concept to support, ensuring high-quality stand...

Reposted today

  •   5 - 7 years exp.  •   Aerospace & Defense

$113K - $125K *

Innovate concrete engineering solutions to enhance construction operations, ensuring high-quality support throughout project life cycles. Collaborate with diverse teams to deliver optimal designs and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $180K *

Join a team that's advancing space hardware systems through innovative mechanical design. Collaborate across disciplines to take flight hardware from concept to delivery, solving complex challenges in...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$117K - $195K *

Grow your career with a leading role in systems engineering for complex spacecraft, focusing on design, requirements management, and verification activities to ensure mission success and foster collab...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $105K *

Lead the charge in developing and executing environmental strategies, ensuring compliance with regulations, and enhancing company performance through effective training and communication with stakehol...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion environmental excellence by leading compliance initiatives, developing training programs, and ensuring adherence to regulations. Collaborate with stakeholders to enhance performance and drive...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Champion environmental excellence by leading compliance initiatives, developing training programs, and ensuring adherence to regulations. Drive strategic environmental performance across multiple site...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$133K - $183K *

Elevate business performance by leading strategic projects that streamline processes, drive growth, and enhance operations. Collaborate with cross-functional teams to implement data-driven solutions t...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Transform environmental compliance and management practices by leveraging your engineering expertise. Collaborate with a dynamic team to support solid waste and utility projects while enhancing your p...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $160K *

Empower the future of UAV navigation by developing advanced sensor fusion algorithms and integrating cutting-edge navigational aids. Collaborate on innovative solutions that enhance vehicle pose estim...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Innovate cutting-edge semiconductor processes, driving advancements in deposition techniques and collaborating with cross-functional teams to enhance production efficiency and yield...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that shapes the future of innovative mechanical systems by owning the design and implementation of HVAC, plumbing, and piping standards that drive groundbreaking industrial projects and en...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Engage as the civil technical lead on-site for a major power project, ensuring compliance with specifications, addressing technical queries, and managing civil documentation. Collaborate closely with...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.