Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $95K *

Engineer innovative mechanical systems for maritime countermeasures. Collaborate with cross-functional teams to design, test, and optimize solutions that enhance naval vessel protection against threat...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Manage engineering support for specialized munitions projects, focusing on tactical and strategic planning, project management, and CAD support. Collaborate with stakeholders to ensure project success...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by joining a dynamic team focused on innovative maritime mechanical systems. Contribute from design to production while ensuring top-notch performance in challenging environments, pro...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you contribute to designing cutting-edge maritime countermeasure systems. This role empowers you to engage in all lifecycle phases, applying mechanical principles in a collabora...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Advance your career by managing multi-discipline engineering teams to ensure timely, effective, and compliant project outputs while fostering innovation and professional development in a collaborative...

Mississauga, ONIn-Person

4 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$95K - $115K *

Contribute to the development and launch of manufacturing processes for lithium-ion cells, collaborating with cross-functional teams to optimize efficiency and quality while ensuring safe equipment de...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's revolutionizing mechanical systems by conducting structural analysis and testing, optimizing designs, and directly engaging with hardware from concept to deployment in dynamic envir...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Elevate aerospace innovation by designing high-performance rocket motor cases. Collaborate with multidisciplinary teams to create lightweight, robust structures that endure extreme conditions, ensurin...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the design and development of advanced rocket motor cases, ensuring high-performance structures that withstand extreme conditions. Collaborate with multidisciplinary teams to innovate and optimiz...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Engineer innovative maritime countermeasure systems, collaborating with multi-disciplinary teams to design, develop, and test mechanical components. Contribute throughout the product lifecycle, ensuri...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform product development by leveraging advanced materials in a dynamic engineering role. Collaborate across departments to drive innovation, from concept to commercialization, while gaining hands...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Elevate project oversight in the Materials Testing department, ensuring timely execution, quality standards, and client satisfaction while fostering team development and driving business growth throug...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in designing and testing advanced rocket motor systems, ensuring high-performance propulsion for hypersonic vehicles. Collaborate with multidisciplinary teams to drive innovation from...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $115K *

Engineer and optimize manufacturing processes for high-rate production, ensuring quality and cost-effectiveness. Collaborate with cross-functional teams to develop tooling, documentation, and continuo...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to delivering innovative engineering solutions across diverse sectors. Provide consulting services, manage projects, and ensure compliance while collaborating with clients...

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$134K - $193K *

Advance catalyst development by leading material qualification, testing, and data analysis. Collaborate with cross-functional teams to implement and troubleshoot testing processes, ensuring effective...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$134K - $193K *

Innovate in catalyst development by leading testing and qualification efforts. Collaborate with cross-functional teams to drive projects forward while utilizing your strong chemical engineering backgr...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform infrastructure design by leading the development of FRP composite products. Utilize expertise in closed molding and structural engineering to innovate solutions, ensuring compliance with ind...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Take ownership of innovative mechanical designs for advanced particle accelerator systems, collaborating with cross-disciplinary teams to enhance our state-of-the-art production capabilities and ensur...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $90K *

Explore your engineering expertise in a dynamic role focused on civil projects. Collaborate with a team to tackle diverse challenges, manage projects, and build client relationships, all while deliver...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $95K *

Lead structural design initiatives for civil projects, focusing on tunneling, emergency response, and shoring. Collaborate with a talented engineering team to deliver innovative solutions and ensure p...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing manufacturing processes for precision medical devices. Utilize your engineering expertise to lead projects, improve quality, and drive operational excellence...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's pioneering sustainable lunar infrastructure, developing advanced welding processes for aerospace applications. Collaborate across disciplines to ensure quality and safety in space e...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $115K *

Join a team that's shaping innovative consumer product designs, leveraging your expertise in Mechanical Engineering to lead projects from vision to mass production while enhancing product quality and...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Unlock potential by leading material selection and evaluation efforts. Collaborate with cross-functional teams to solve technical challenges, establish standards, and drive innovation in materials sci...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.