Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$109K - $130K *

Unlock potential by evaluating and selecting electronic components for space missions, ensuring reliability and compliance while collaborating with cross-functional teams to drive innovative solutions...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform your career by providing engineering and consulting services across diverse projects. Lead investigations, design plans, and ensure compliance while collaborating with clients and teams to d...

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Lead the charge in delivering engineering and consulting services across diverse projects. Oversee investigations, analyses, and design while ensuring compliance and quality standards. Collaborate wit...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Transform projects by providing engineering expertise and consulting services, ensuring compliance with standards, and guiding teams through various tasks. Collaborate with clients and peers while man...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $100K *

Elevate your engineering career by leading manufacturing projects, implementing Lean improvements, and mentoring a talented team. Collaborate on CAPEX initiatives and drive solutions through effective...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $120K *

Lead the charge in structural engineering projects, enhancing design execution, fostering client relationships, and mentoring while advancing technical and leadership skills for long-term career growt...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Staffing

$85K - $95K *

Drive innovative manufacturing processes by developing, testing, and implementing solutions to enhance product quality and efficiency. Collaborate with cross-functional teams to troubleshoot issues an...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Execute design and analysis of mechanical systems, ensuring compliance with specifications and industry standards. Lead testing and fabrication efforts while optimizing project budgets and schedules f...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Drive continuous improvement initiatives to enhance manufacturing yield, reduce costs, and minimize product claims while providing metallurgical support across multiple sites to foster operational exc...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Unlock manufacturing excellence by leading process improvement initiatives. Drive operational efficiency, enhance yield, and support multi-site technical training, all while fostering a culture of con...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock your potential as you lead critical machining operations for major aerospace programs, ensuring product integrity through innovative materials and processes. Collaborate cross-functionally to d...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$109K - $148K *

Take ownership of spacecraft hardware from concept to flight, collaborating across disciplines to design, analyze, and test mechanical systems. Join a dynamic team where your innovative solutions will...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $106K *

Elevate your career as you support the design of modular buildings and power systems. Collaborate with engineers to create 3D models and detailed drawings, ensuring compliance and quality in a dynamic...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $106K *

Contribute to the design and documentation of modular power systems, assisting senior engineers in creating 3D models and detailed drawings while ensuring compliance with industry standards and enhanc...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in developing and validating automotive seating fasteners, ensuring structural safety and compliance with industry standards while collaborating with engineering teams and suppliers th...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Optimize mechanical operations by leading hands-on repairs and inspections, collaborating with teams to ensure precision in heavy rotating equipment maintenance, and serving as the primary technical c...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to enhancing the reliability and safety of instrumentation and electrical systems. Drive proactive initiatives, support plant operations, and ensure compliance with indust...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $129K *

Lead innovative R&D projects in automotive systems, managing resources and timelines while driving continuous improvement and collaboration across teams to optimize manufacturing processes and ensure...

Brampton, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Accelerate progress at the forefront of commercial strategy development, driving growth through market research, customer acquisition, and cross-team collaboration. Shape stakeholder partnerships and...

Montreal, QCIn-Person

2 days ago

  •   11 - 15 years exp.  •   Business Services

$300K - $350K *

Elevate brand vision by crafting a cohesive look and feel across products, marketing, and digital platforms. Collaborate with a small team to design user-centric experiences and develop features swift...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Join a dynamic MEP team to tackle diverse projects, mentor staff, and lead initiatives. This role offers opportunities for professional growth and business development while working on innovative desi...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$78K - $92K *

Drive the future of civil engineering by designing and managing projects remotely. Collaborate with interdisciplinary teams to ensure compliance and quality while enjoying flexible work arrangements a...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $110K *

Join a team that's dedicated to optimizing manufacturing processes and enhancing product quality. Drive continuous improvement initiatives while providing technical support and ensuring compliance in...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of factory automation by developing and deploying innovative software solutions across the entire stack, integrating cutting-edge technology to enhance operational efficiency and tran...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $125K *

Innovate mechanical processes to enhance efficiency and safety across facilities. Lead project planning, design, and implementation while ensuring compliance with industry standards and budget constra...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.