Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$74K - $138K *

Contribute to innovative engineering solutions by applying technical expertise to moderately complex projects, ensuring quality and cost-effectiveness while collaborating with teams to meet project ob...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $150K *

Innovate operational efficiency by developing automation systems and processes. Collaborate across teams to enhance product velocity and streamline workflows, ensuring high-impact solutions in a fast...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $180K *

Unlock potential by leading the design and development of innovative mechanical systems for sustainable home energy products. Collaborate with a dedicated team to enhance product performance and relia...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $160K *

Elevate your career as a Mechanical Engineer II, designing and developing innovative spaceflight bioinstrumentation hardware. Collaborate with a dynamic team to prototype, analyze, and refine cutting...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$115K - $150K *

Transform thermal management systems for advanced vehicle platforms, ensuring optimal performance and reliability. Collaborate with cross-functional teams to design, analyze, and validate solutions th...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Optimize manufacturing processes by leveraging Lean and Six Sigma tools. Collaborate with engineering and quality teams to enhance product performance, support new introductions, and drive continuous...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Engineer cutting-edge mechanical systems through design, analysis, and testing. Focus on thermal, structural, and packaging challenges under various environmental conditions to ensure optimal performa...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$79K - $108K *

Drive materials quality assurance and documentation for roadway and bridge projects, ensuring compliance with specifications and standards. Collaborate with contractors and engineers to maintain accur...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in designing innovative Coolant Distribution Units for AI and data centers, overseeing the full product lifecycle from concept to production while applying expertise in thermal systems...

Calgary, ABIn-Person

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Drive innovative mechanical designs by analyzing customer needs, creating detailed CAD models, and collaborating across departments to ensure efficient production and delivery of high-quality packagin...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Drive innovation by leading engineering efforts to enhance the American metals supply chain. You'll shape technical strategy, build a high-performing team, and ensure reliable software solutions that...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Drive the successful delivery of mineral processing projects by coordinating schedules, budgets, and documentation across engineering disciplines, ensuring projects stay on track from concept to const...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $200K *

Empower your career by leading forensic investigations and delivering expert solutions in structural engineering. Collaborate with teams to analyze failures, create detailed reports, and design innova...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Deliver innovative designs for fusion hardware, tackling multidisciplinary engineering challenges. Collaborate with a dynamic team, optimize subsystem performance, and contribute to groundbreaking adv...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$85K - $100K *

Analyze and investigate mechanical failures to provide expert insights and reports; collaborate with clients in various industries to determine root causes and support claims evaluation, ensuring deta...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$76K - $102K *

Drive innovation by supporting the design and development of mechanical components for advanced manufacturing applications. Collaborate with teams to ensure quality and timely project completion while...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $180K *

Take ownership of innovative material designs under high-radiation conditions, advising on performance impacts and collaborating with engineers to enhance capabilities, ensuring safe and effective sol...

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$95K - $115K *

Drive innovation by leveraging your expertise in mechanical and structural systems. Collaborate with cross-functional teams to design, troubleshoot, and optimize complex systems in a fast-paced enviro...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Innovate within the metals industry by designing and optimizing copper processing systems. Lead projects from conception through commissioning, ensuring performance and reliability as you help shape c...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join our expert Control Engineering team to deliver innovative MIMO control solutions across industries like semiconductor, aerospace, and energy, enhancing your skills in a collaborative environment...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$103K - $110K *

Champion advanced manufacturing practices by leading process improvements, enhancing safety, quality, and efficiency. Collaborate with cross-functional teams to drive innovation and ensure robust prod...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $130K *

Contribute to innovative industrial machinery design by transforming concepts into detailed models. Collaborate on projects, manage technical risks, and ensure compliance with specifications while enh...

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$130K - $155K *

Elevate your career by driving enterprise transformation initiatives across multiple functions. Collaborate with stakeholders to enhance processes, ensure measurable outcomes, and foster continuous im...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Accelerate your career in water resources management, leading projects and teams. Engage in design, analysis, and communication with clients, while ensuring quality standards and safety in challenging...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$109K - $130K *

Unlock potential by evaluating and selecting electronic components for space missions, ensuring reliability and compliance while collaborating with cross-functional teams to drive innovative solutions...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.