Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Shape the future of infrastructure by building secure, reliable systems that connect applications, data, and operations. Drive automation, enhance security, and lead incident response to ensure seamle...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $120K *

Join our team to optimize new product development and root cause analysis, ensuring quality standards are met while collaborating with cross-functional teams to deliver exceptional results...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive structural engineering projects in diverse sectors, ensuring compliance and quality. Collaborate with clients and stakeholders while mentoring junior team members. Engage in innovative solutions...

Etobicoke, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Elevate your engineering career by collaborating on diverse structural projects. Engage in innovative designs and solutions while managing project deliverables, fostering relationships with clients, a...

Edmonton, ABIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Empower a diverse team by leading structural engineering projects in wood construction. Engage in site investigations, analyze data, and deliver innovative engineering solutions while managing client...

Calgary, ABIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $145K *

Design and support the development of innovative autonomous spacecraft. Collaborate across teams to ensure robust mechanical systems are buildable, testable, and maintainable at all stages of the prod...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Innovate the future of sustainable mechanical systems by leading design efforts in HVAC and building automation. Collaborate with multidisciplinary teams to create energy-efficient solutions that meet...

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$100K - $120K *

Design and analyze complex structures for heavy civil projects, ensuring timely delivery of contract documents while collaborating with multidisciplinary teams to meet client objectives and enhance re...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Lead the charge in designing and analyzing vertical structures for diverse civil projects, ensuring timely delivery and client satisfaction while collaborating with multidisciplinary teams to enhance...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock your potential by designing and analyzing vertical structures for diverse projects. Collaborate with multidisciplinary teams to deliver high-quality engineering solutions while ensuring client...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Design and analyze vertical structures for diverse civil projects. Collaborate with multidisciplinary teams to deliver high-quality contract documents on time and within budget, ensuring client satisf...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Elevate your career by designing and analyzing vertical structures for diverse projects. Collaborate with multidisciplinary teams to deliver high-quality engineering solutions while ensuring client sa...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$67K - $92K *

Inspire innovation as you lead product design projects, ensuring customer satisfaction through effective project management and collaboration with cross-functional teams to deliver cutting-edge soluti...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion progress at the forefront of metallurgical engineering, providing essential support to production operations while collaborating with cross-functional teams to resolve material and process ch...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Design and implement automated material handling systems, managing projects from concept to installation. Collaborate with teams to innovate solutions and support business development while ensuring q...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Champion the design and execution of HVAC systems for complex projects. Collaborate with multidisciplinary teams, manage design processes, and ensure quality documentation in the healthcare and educat...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Engage in innovative mechanical engineering solutions, managing complex projects with expertise in HVAC design, client relationships, and collaboration across disciplines to deliver high-quality resul...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Shape the future of HVAC design by driving innovative solutions, collaborating with multi-disciplinary teams, and managing complex projects in the healthcare and education sectors while ensuring high...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$88K - $105K *

Elevate your career by driving innovative mechanical engineering solutions for complex healthcare projects. Collaborate with industry leaders and manage key design processes from concept to delivery w...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $200K *

Contribute to precision machine design by rapidly prototyping and building advanced mechanical systems for semiconductor fabrication, ensuring accuracy at the nanometer scale while collaborating with...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $200K *

Transform the future of semiconductor technology by designing and prototyping cutting-edge precision mechanical systems. Collaborate in a fast-paced environment to deliver innovative solutions that me...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$74K - $138K *

Contribute to innovative engineering solutions by applying technical expertise to moderately complex projects, ensuring quality and cost-effectiveness while collaborating with teams to meet project ob...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $150K *

Innovate operational efficiency by developing automation systems and processes. Collaborate across teams to enhance product velocity and streamline workflows, ensuring high-impact solutions in a fast...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $180K *

Unlock potential by leading the design and development of innovative mechanical systems for sustainable home energy products. Collaborate with a dedicated team to enhance product performance and relia...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $160K *

Elevate your career as a Mechanical Engineer II, designing and developing innovative spaceflight bioinstrumentation hardware. Collaborate with a dynamic team to prototype, analyze, and refine cutting...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.