Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$150K - $180K *

Transform the financial services landscape by leading data and AI initiatives. Collaborate with C-level executives to drive strategic projects, enhance client relationships, and mentor the next genera...

Toronto, ONIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $200K *

Lead transformative data and AI initiatives in Financial Services, partnering with C-level executives to drive strategic value. Oversee project portfolios and mentor consultants, leveraging deep exper...

Toronto, ONRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$193K - $227K *

Transform data into actionable insights by developing scalable analytics solutions. Collaborate with cross-functional teams to create user-centric tools and frameworks that empower decision-making and...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$193K - $227K *

Elevate our analytics capabilities by developing scalable data solutions and user-centric tools that empower teams to derive insights and make informed decisions, driving impactful outcomes across Pro...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$193K - $227K *

Unlock the potential of data by developing scalable analytics solutions that empower teams to derive insights and make informed decisions, driving impactful outcomes across Product and Engineering dom...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Champion customer insights and analytics to enhance decision-making and passenger experience. Lead research initiatives, translate data into actionable recommendations, and collaborate across teams to...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Transportation

$138K - $201K *

Transform provider analytics by leading data-driven insights for contracting, performance, and network strategy. Collaborate with cross-functional teams to enhance network adequacy and drive strategic...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Lead the transformation of customer data into strategic insights that drive business decisions. Collaborate across teams to enhance customer engagement and retention through actionable strategies and...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$200K - $265K *

Join a team that's dedicated to driving impactful projects and collaborative innovation. You will lead cross-functional initiatives, streamline processes, and enhance overall efficiency within the org...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$132K - $219K *

Empower business insights by leading a strategic team to deliver impactful analytics solutions. Collaborate with stakeholders to shape data-driven products that enhance decision-making and drive busin...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Elevate the analytics strategy by leading client reporting, insights, and operational analytics. Collaborate with executives to transform complex data into actionable insights that drive growth and en...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$78K - $93K *

Empower our audience targeting team by transforming complex data into actionable insights. Leverage your analytics expertise to drive growth marketing strategies and optimize performance across channe...

California, USRemote

Reposted today

  •   Less than 5 years exp.  •   Media

$195K - $245K *

Explore advanced analytics strategies to optimize omnichannel marketing efforts, lead cross-functional insights development, and enhance customer engagement across diverse promotional channels, ensuri...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$172K - $202K *

Lead the charge in delivering impactful research and insights in analytics and AI. Collaborate with clients to identify needs, drive strategies, and produce high-quality content that shapes market tre...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$120K - $145K *

Lead strategic production planning and analytics to drive growth, enhance performance, and modernize processes through data-driven insights and AI tools. Collaborate with cross-functional teams to inf...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$88K - $141K *

Drive data-driven strategies to optimize marketing campaigns, enhance client relationships, and lead a team of analysts in delivering actionable insights and innovative solutions for diverse stakehold...

1 week ago

  •   Less than 5 years exp.  •   Media

$166K - $222K *

Transform data insights into strategic business decisions by leading diverse teams of analysts and engineers. Drive analytics initiatives, mentor talent, and ensure project alignment with organization...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$166K - $222K *

Pioneer data-driven strategies by leading diverse teams to deliver impactful analytics. Oversee complex projects, mentor talent, and collaborate with executives to align analytics initiatives with bus...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$166K - $222K *

Empower teams to deliver impactful data insights that drive strategic decisions. Lead and mentor diverse analytics professionals while overseeing complex projects, ensuring alignment with business goa...

Sacramento, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Unlock potential by leading strategic initiatives in insurance decision science, combining actuarial expertise and data analytics to drive profitability and growth. Collaborate across teams to influen...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$209K - $271K *

Drive strategic data-informed decision-making by leading analytic initiatives that support finance and health plan leaders. Oversee data collection, analysis, and reporting to enhance operational effi...

Reposted today

  •   11 - 15 years exp.  •   Hospitals & Medical Centers

$158K - $198K *

Explore marketing performance analytics to drive ROI through data insights. Lead a team in evaluating marketing effectiveness, collaborating across functions to align strategies with business objectiv...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$157K - $205K *

Join a team that's driving innovation in clinical analytics and consulting. Lead business development and client engagement for pharmaceutical and biotech clients, leveraging advanced analytics and AI...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$147K - $217K *

Transform life sciences analytics by leading innovative measurement strategies, mentoring teams, and advising clients. Drive impactful insights and foster collaboration across disciplines to enhance m...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$147K - $217K *

Elevate your career by leading innovative analytics in life sciences. Drive impactful strategies, mentor teams, and collaborate with clients to transform complex data into actionable insights, shaping...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.