Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$85K - $95K *

Unlock potential by leading technology-driven solutions to enhance Capital Markets processes. Drive automation, analytics, and data integration to improve efficiency and support strategic decision-mak...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $160K *

Lead financial planning and analysis efforts, driving insights for profitability and strategic decision-making. Collaborate with executive leadership to enhance forecasting accuracy and optimize finan...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Elevate your career by leading Pharma consulting with expertise in data analytics and technology transformation. Collaborate with senior stakeholders to drive strategic growth, consultative sales, and...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$229K - $267K *

Optimize consumer acquisition strategies to drive growth and innovation across multiple channels. Lead a high-performing team, manage budgets, and define future goals while ensuring effective executio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's driving innovation in precision medicine by building strong client relationships and executing tailored strategies. Collaborate with cross-functional teams to enhance patient outcom...

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Unlock your potential by leading client engagements in advanced analytics and AI. Drive strategic solutions, manage stakeholder relationships, and lead cross-functional teams to deliver impactful resu...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$195K - $351K *

Champion data-driven strategies that enhance member experience and drive business outcomes. Lead advanced analytics, survey programs, and governance to ensure actionable insights empower senior leader...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $351K *

Transform member insights into impactful business outcomes by leading the strategy and execution of advanced analytics and survey programs. Drive innovation, enhance decision-making, and foster a high...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $351K *

Join a dynamic team to lead and innovate in data-driven member insights, enhancing operational performance and member experience through advanced analytics and strategic partnerships across the organi...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $351K *

Lead the analytics strategy for transforming member insights into actionable outcomes. Collaborate with business leaders to drive innovation and ensure data-driven decisions enhance member experiences...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $351K *

Champion data-driven insights by leading analytics strategy and execution. Transform member feedback into actionable outcomes, foster collaboration with cross-functional teams, and drive innovation to...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $351K *

Shape the future of member feedback analytics by leading strategic initiatives that transform insights into actionable outcomes, driving innovation, optimizing performance metrics, and enhancing the o...

Reposted yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$134K - $269K *

Take ownership of transformative business strategies, leading integrated Customer & Growth initiatives. Drive operational excellence and change management to enhance revenue generation and client sati...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$230K - $287K *

Optimize portfolio credit performance by leading analytics teams to design and implement data-driven strategies across the credit lifecycle, enhancing operational efficiency and customer experience th...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $165K *

Lead a dynamic team of actuaries and data scientists to innovate and deliver impactful machine learning solutions, collaborating with stakeholders to drive strategic objectives and enhance operational...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $165K *

Lead and inspire a team of actuaries and data scientists to deliver innovative machine learning solutions, driving strategic vision and collaboration with stakeholders to enhance analytical capabiliti...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $167K *

Champion data-driven insights and strategic solutions in talent acquisition, partnering with HR leaders to elevate organizational effectiveness. Drive analytical best practices while influencing produ...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $140K *

Unlock potential by owning executive-level client relationships, driving integrated strategies, and leading action-oriented touchpoints that translate insights into measurable outcomes while championi...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$145K - $240K *

Lead the strategy and delivery of innovative data products, managing teams to create scalable solutions that meet complex business needs while ensuring data quality and governance across large-scale d...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$145K - $240K *

Deliver innovative data solutions by leading engineering teams to develop scalable data products. Drive strategic planning and ensure high-quality data delivery that meets complex business needs and s...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$168K - $245K *

Join a dynamic team to lead global analytics and AI solutions in Distribution & Logistics. Drive strategic initiatives, enhance operational efficiency, and foster data-driven decision-making across th...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Drive analytics to enhance omnichannel media strategies, ensuring impactful measurement solutions that deliver data-driven insights and optimize campaign performance, while collaborating with diverse...

1 month ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$102K - $127K *

Play a key role in driving marketplace growth through in-depth data analysis and stakeholder collaboration. Leverage insights to improve product performance and influence strategic decisions while gai...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$200K - $250K *

Join a team that's driving sales excellence by leading a diverse group of AEs, fostering a proactive pipeline culture, and leveraging AI tools for enhanced efficiency and coaching. Your leadership wil...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive the vision for a high-impact Data Engineering Practice, leading strategy, P&L, talent, and client engagement to transform enterprise data into strategic assets and AI-ready infrastructure...

RemoteRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.