Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$180K - $240K *

Shape the future of enterprise security by leading vulnerability management initiatives. Drive strategy, execution, and collaboration across teams to enhance risk reduction and improve security outcom...

Charlotte, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$163K - $261K *

Shape the future of electrification services by leading operations across the West U.S. region, driving performance excellence, and managing nationwide digital automation initiatives while advancing r...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $160K *

Lead the charge in executing population health strategies, ensuring high-quality consulting delivery and team performance across regions. Collaborate with leadership to drive impactful solutions and f...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $110K *

Drive business growth by identifying and qualifying federal procurement opportunities, focusing on healthcare contracts. Collaborate on capture strategies and build partnerships to enhance win probabi...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform the Customer Success landscape by leading a dedicated team to enhance customer journeys, drive retention, and establish best practices that ensure exceptional experiences and measurable outc...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$277K - $350K *

Elevate your career by leading global demand generation strategies, driving enterprise pipeline growth, and optimizing high-impact ABM programs. Collaborate with cross-functional teams to innovate and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $240K *

Elevate regional marketing efforts by leading strategy execution, aligning teams, and driving demand generation. This high-impact role focuses on pipeline growth, sales alignment, and modernizing mark...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Empower your career by leading a dynamic team of Client Success Managers, driving customer satisfaction and retention while collaborating cross-functionally to maximize value from our solutions and in...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead a dynamic team to enhance customer success, drive retention, and maximize revenue growth. Shape strategies and workflows while collaborating cross-functionally to deliver exceptional value and ou...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with mission owners and stakeholders to translate needs into actionable requirements. Lead cross-team collaboration, manage user training, and ensure traceability throughout the software develo...

Chicago, ILRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$195K - $240K *

Champion the growth of NeoCloud sales by building a dedicated team and strategy to secure key accounts, drive long-term contracts, and enhance customer relationships in a dynamic, AI-driven market...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K *

Lead the charge in driving enterprise growth marketing strategies, optimizing pipeline performance, and orchestrating cross-functional initiatives to scale demand generation and revenue outcomes acros...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive new business growth by leveraging your expertise in Workers' Compensation and IME. Build strong relationships with key stakeholders and deliver tailored solutions to meet client needs, while exp...

Rochester, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $115K *

Partner with us to enhance client engagement and product success by leveraging your analytical skills and industry insights. Collaborate cross-functionally to drive improvements and support user adopt...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$103K - $192K *

Shape the future of healthcare reimbursement by leading analytics for payor contracting and out-of-network strategies. Collaborate with cross-functional teams to optimize financial outcomes and drive...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$96K - $144K *

Accelerate progress at player acquisition and retention through hands-on management of paid media, promotions, and analytics. Leverage AI and APIs to drive growth while owning the player-growth P&L in...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$140K - $175K *

Lead transformative insurance program initiatives, overseeing technology enhancements and operational workflows. Collaborate across teams to drive project management and ensure compliance, while optim...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$190K - $275K *

Lead the strategy and execution of AI and workflow capabilities, driving innovative solutions that enhance user experience and business outcomes across a scalable product suite. Mentor a team of Produ...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$212K - $319K *

Unlock potential by driving sales of innovative financial solutions, managing complex deal cycles, and engaging with C-suite clients. Leverage your expertise to develop strategies that enhance client...

San Diego, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $165K *

Lead the charge in financial planning and analysis for a dynamic insurance business. Collaborate with cross-functional teams to drive budgeting, forecasting, and performance insights, ensuring alignme...

Dallas, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$118K - $236K *

Lead the strategic vision and execution of product roadmaps, driving innovation and collaboration across teams to deliver high-quality solutions that meet customer needs and business goals in a dynami...

Texas, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Elevate your career by supporting project teams in financial management and general ledger functions, ensuring accurate reporting and analysis for clinical trials while collaborating with finance lead...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$82K - $100K *

Drive customer success by managing a portfolio of self-serve clients, ensuring effective onboarding, retention, and growth through strategic guidance and product expertise to achieve optimal business...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to drive commercial CRM solutions for pharma, leading requirements gathering and process design. Collaborate with stakeholders to ensure effective system implementation and user adopti...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.