Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$110K - $130K *

Grow your career with a dynamic role focused on member engagement, driving strategic sales initiatives, and fostering relationships to enhance profitability and retention in your territory. Collaborat...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$126K - $173K *

Lead the charge in driving growth within the Healthcare sector, achieving sales targets, and developing strategic client relationships. Collaborate across teams to enhance capabilities and deliver imp...

Mississauga, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$126K - $173K *

Unlock potential by leading strategic growth in the Healthcare sector, driving sales, and fostering client relationships. Collaborate across teams to enhance capabilities and deliver impactful solutio...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$126K - $173K *

Transform the Healthcare sector by leading growth initiatives, developing strategic client relationships, and enhancing team capabilities. Drive impactful strategies and foster collaboration across a...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$200K - $230K *

Champion client relationships and operational excellence while overseeing a large Life Sciences portfolio. Lead a diverse team, manage P&L, and drive strategic initiatives to ensure client satisfactio...

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$200K - $230K *

Join a team that's driving operational excellence in client management for a large Life Sciences portfolio. Lead a diverse team, oversee significant P&L, and ensure client satisfaction while navigatin...

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$140K - $190K *

Empower our sales team by driving strategic growth in key accounts. Leverage your expertise in Enterprise SaaS to navigate complex sales in the Life Sciences sector, fostering partnerships and deliver...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $180K *

Drive digital transformation initiatives in the telecom sector, guiding clients through strategic advisory, implementation, and adoption of innovative solutions to enhance customer engagement and busi...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $135K *

Empower Not-for-Profit organizations by providing expert financial leadership and outsourced accounting services. Manage multiple client engagements, enhance financial operations, and mentor a dedicat...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$105K - $135K *

Champion financial excellence by leading outsourced accounting services for Not-for-Profit clients. Leverage your expertise to enhance financial operations, reporting, and client relationships while m...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$105K - $135K *

Empower Not-for-Profit organizations by providing expert financial leadership and outsourced accounting services. Collaborate with diverse clients to enhance financial operations, reporting, and inter...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$105K - $135K *

Transform financial operations for Not-for-Profit clients by providing expert oversight and strategic guidance. Leverage your leadership skills to enhance accounting processes and deliver high-quality...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$105K - $135K *

Partner with us to lead outsourced accounting and financial management for Not-for-Profit clients. Utilize your expertise to enhance financial operations, reporting, and processes while mentoring a de...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $95K *

Contribute to client success by managing end-to-end relationships, driving project delivery, and collaborating with engineering teams. This role demands strong communication and technical skills to na...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Join us in a dynamic role where you'll manage client relationships from pre-sale to delivery, ensuring successful outcomes through collaboration with engineering and stakeholders. Thrive in a fast-pac...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

Join a team that's transforming client engagement through innovative SAAS solutions. Drive strategic insights, enhance client value, and collaborate on product development to ensure impactful deployme...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $120K *

Unlock potential by leading a diverse portfolio of multifamily communities, driving financial performance, and enhancing resident satisfaction through effective team development and operational excell...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$135K - $145K *

Lead the charge in transforming client onboarding for SMA clients, ensuring seamless implementation and operational excellence. Collaborate across teams to deliver exceptional service while managing r...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$157K - $207K *

Unlock potential by leading the creative vision for a pioneering AI lab in biology. Drive projects from concept to execution, balancing scientific accuracy with compelling design to elevate brand pres...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$157K - $207K *

Shape the future of biology by leading creative initiatives that elevate our brand. Collaborate closely with leadership to craft compelling narratives and visuals, while managing a growing team and bu...

Emeryville, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $120K *

Transform insights into action! Join our analytics team to analyze integrated marketing performance, collaborate with cross-functional partners, and present strategic recommendations that enhance clie...

Today

  •   5 - 7 years exp.  •   Media

$205K - $278K *

Empower strategic growth by shaping and executing initiatives that drive corporate development. Collaborate closely with C-suite executives, influence key decisions, and lead high-priority projects to...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Innovate client experiences by leading strategy, governance, and service standards. Drive continuous improvement and cross-functional collaboration to ensure a seamless, proactive, and personalized cl...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Champion a transformative client experience strategy, leading cross-functional teams to enhance service standards and client engagement. Drive continuous improvement and ensure a seamless, personalize...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $100K *

Unlock potential by building a robust data infrastructure to enhance member experiences and drive growth for diverse businesses. Lead analytics initiatives, develop insights, and support performance m...

Yesterday

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.